Amadeus API
Amadeus runs a two-tier program: Self-Service REST APIs with free instant keys and monthly quotas, and an Enterprise track (full SOAP catalog, ticketing, NDC) gated by contracts and IATA accreditation. There are no webhooks; polling queues, PNRs, and orders is the only option.
Frequently asked questions
Amadeus scores A on the API Report Card. Amadeus runs a two-tier program: Self-Service REST APIs with free instant keys and monthly quotas, and an Enterprise track (full SOAP catalog, ticketing, NDC) gated by contracts and IATA accreditation. There are no webhooks; polling queues, PNRs, and orders is the only option.
Amadeus has a workable official integration path. Most engineering teams can build against it directly. Open API: self-serve, documented, with SDKs
Amadeus IT Group, S.A. (BME: AMS, headquartered in Madrid, Spain) is the world's largest travel-technology platform and one of the three legacy Global Distribution Systems alongside Sabre and Travelport.
Vertical: misc - Travel GDS, Airline IT, Hospitality Technology, and Corporate Travel & Expense (no native Supergood vertical maps perfectly; closest neighbors are POS/Hospitality, Travel & Expense, and Government/Public Sector for the border/airport-authority slice). Air shopping: low-fare search across GDS, NDC and LCC content (Amadeus Master Pricer Travelboard, Master Pricer Calendar, Master Pricer Expert; SOAP and REST surfaces).
10/10 within travel.
Yes - for every Amadeus customer, Amadeus is the system of record for mission-critical operating data: PNRs (Passenger Name Records): record locator, traveler profile (name, contact, frequent-flyer numbers, special service requests, passport/visa for APIS/Secure Flight), segments (air, hotel, car, rail), form of payment, fare, ticket numbers, queue placement, full PNR history.
40+ years old. Amadeus was founded in 1987 by Air France, Iberia, Lufthansa and SAS as a European counterweight to American Airlines' Sabre, and went live with its first reservations system in 1992.
Two-tier Self-Service vs. Enterprise split means production-grade ticketing, PNR, NDC and full hotel content require multi-week-to-multi-month Enterprise contract negotiation, IATA/ARC accreditation and certification. Self-Service test environment has incomplete content parity (NDC carriers, hotel rates, ticketing typically unavailable) - feature gaps only surface after production access is granted. Full sourced list under Sources below.
Common alternatives include Sabre, Travelport, Duffel, Verteil Technologies, Kyte, HitchHiker / TPConnects / AirGateway. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.