AuthentiCare from Fiserv/First Data API
No modern API. AuthentiCare integration runs through the Aggregator via SFTP, batch file gateway, or legacy web services, with standard or per-state custom file layouts. Credentials and arrangements are handled by emailing Fiserv support; there is no portal or self-serve signup.
Frequently asked questions
AuthentiCare from Fiserv/First Data scores F on the API Report Card. No modern API. AuthentiCare integration runs through the Aggregator via SFTP, batch file gateway, or legacy web services, with standard or per-state custom file layouts. Credentials and arrangements are handled by emailing Fiserv support; there is no portal or self-serve signup.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
AuthentiCare (Fiserv, formerly First Data) is an Electronic Visit Verification (EVV) platform used by state Medicaid programs to verify home- and community-based care visits.
Healthcare, Typically for state Medicaid agencies, MCOs, and home-care/personal-care provider agencies subject to the federal EVV mandate. Home-care agencies and caregivers clock in/out at the point of care (phone/mobile/IVR), AuthentiCare verifies visits against schedules, and visit and claims data is aggregated and submitted to state Medicaid systems; third-party EVV vendors transmit data into the AuthentiCare aggregator.
One of the dominant statewide EVV vendors; deployed as the state-selected or state-mandated EVV system across many states (e.g., SC, AR, KS, NV, NH) since the first statewide implementation in 2003.
Yes, holds caregiver visit verification, schedules, time/attendance, and Medicaid claims data, mission-critical, compliance-mandated operating data for home-care agencies and state programs.
~20+ years old, first statewide EVV implementation in 2003 under First Data; now Fiserv. Legacy government-healthcare stack relying on SFTP/batch and IVR alongside a mobile app.
Credentials and integration require emailing Fiserv support, not self-serve. File-based/SFTP batch process with per-state custom layouts. Full sourced list under Sources below.
Common alternatives include HHAeXchange, Sandata, Tellus (Netsmart), CareBridge, KanTime. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes, via a managed API layer. Supergood builds REST APIs and MCP servers for authenticated enterprise web apps, so AI agents and internal tools can read and write data programmatically.