The API Report CardAPI Index
Care.com

Care.com API

Caregiver Marketplace / Family Care Marketplace / Employer Care Benefits · care.com

No public API. Integration is limited to the enterprise CareBenefits product: SAML SSO plus SFTP eligibility file drops, with reporting delivered as CSV or PDF by account managers. Caregiver search, messaging, background checks, and HomePay payroll have no programmatic path.

Last verified: July 2026Healthcare
API GRADE
F
VERIFIED JUL 2026

SCORECARD

ExistenceFAILNo REST or GraphQL surface; enterprise integration is SAML SSO plus SFTP eligibility file drops.
AccessFAILPartnership-gated through enterprise CareBenefits sales; consumer and HomePay data have no integration path at all.
CoveragePOOROnly employee eligibility census moves, via SFTP; caregiver search, messaging, background checks, and payroll are unreachable.
AuthFAILSAML 2.0 SSO for employee access is the only credentialed surface; no OAuth flow or API keys exist.
Docs & DXFAILNo developer portal or docs; reporting arrives as account-managed CSV or PDF, and no webhooks exist for any event.
StabilityMIXED
Supergood: Care.com isn't going to ship an API, so we did: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Care.com scores F on the API Report Card. No public API. Integration is limited to the enterprise CareBenefits product: SAML SSO plus SFTP eligibility file drops, with reporting delivered as CSV or PDF by account managers. Caregiver search, messaging, background checks, and HomePay payroll have no programmatic path.

Tried to integrate with Care.com?
SOURCES
No public developer portal, no published API endpoints, no OAuth flow, and no documented sandbox, integration is partnership-only and gated by enterprise sales care.com
Enterprise eligibility integration is limited to SFTP flat files and SAML SSO rather than modern HRIS connectors (Workday, Rippling, Gusto APIs), partners must build and maintain census ETL care.com
Utilization and ROI reporting for CareBenefits buyers is delivered via account managers (CSV/PDF) rather than self-serve dashboards or APIs, making it hard for HR analytics teams to feed Care.com data into their own BI stack care.com
Care.com aggressively pursues scrapers and unofficial data extractors; third-party tools that reverse-engineer caregiver listings carry meaningful legal and technical-blocking risk care.com
HomePay payroll/tax data is not exposed via API to accountants or household-CPA tools, exports are limited to in-product CSV/PDF for the household employer themselves care.com
No webhooks for booking, message, review, or background-check status events, partners cannot subscribe to real-time data even after partnership onboarding care.com
FTC sued Care.com in August 2024 for deceiving caregivers about wages and job availability and for using dark patterns to impede subscription cancellation; settlement required $8.5M in consumer refunds ftc.gov
FTC complaint found 4.7M (56%) of job postings between Jan 2019 and March 2022 were from basic memberships that never resulted in a hire, yet were used to inflate displayed pay expectations consumer.ftc.gov
Cancellation flow described by the FTC as multi-step with confusing language, unrelated link clicks, and multi-page questionnaires designed to prevent users from unsubscribing lailluminator.com
Long-running consumer perception that Care.com background checks were less rigorous than marketed, high-profile incidents involving caregivers with criminal histories and child-abuse cases erdorsey2.medium.com
Caregivers describe a high volume of applications with no responses, ghost postings, and difficulty distinguishing real jobs from paid-tier-inflated postings westsidenannies.com
Caregivers and families both report friction with refunds, billing, and reaching customer service after subscription auto-renewal consumeraffairs.com
IAC announced divestiture of its Care.com stake in a ~$320M deal in early 2026, introducing strategic and product-roadmap uncertainty for partners and enterprise customers tipranks.com
2025 Q1 Consumer revenue declined 9% YoY, reflecting subscription pressure in the wake of the FTC settlement and broader marketplace-trust erosion sec.gov