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CCC Intelligent Solutions

CCC Intelligent Solutions API

Auto Insurance Claims + Collision Repair Estimating Network · cccis.com

Secure Share is a manually gated REST API: CCC reviews each app and assigns it a single CIECA BMS message type, then each repair shop opts in individually. Docs and sandbox arrive only post-approval. The 1990s EMS flat file remains the de facto bulk path.

Last verified: July 2026Insurance
API GRADE
F
VERIFIED JUL 2026

SCORECARD

ExistenceFAILNo open API. Secure Share's REST/JSON surface exists only for CCC-approved apps, one CIECA message type each.
AccessFAILManual app registration with business-purpose review; each repair shop must then opt in per location inside CCC ONE.
CoveragePOOREach approved app gets exactly one CIECA BMS message type; broad multi-purpose data access cannot be modeled.
AuthFAIL
Docs & DXFAILDocs and sample payloads release only post-approval; the portal's public release notes URL serves a broken TLS certificate.
StabilityMIXEDThe legacy EMS flat file, a 1990s format with no schema versioning, remains the de facto bulk path alongside Secure Share.
Supergood: CCC Intelligent Solutions isn't going to ship an API, so we did: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

CCC Intelligent Solutions scores F on the API Report Card. Secure Share is a manually gated REST API: CCC reviews each app and assigns it a single CIECA BMS message type, then each repair shop opts in individually. Docs and sandbox arrive only post-approval. The 1990s EMS flat file remains the de facto bulk path.

Tried to integrate with CCC Intelligent Solutions?
SOURCES
No openly self-serve developer portal, CCC Secure Share requires manual app registration, business-purpose review, and CCC-assigned BMS message-type approval before any API documentation or sandbox is released cccsecureshare.com
The public Release Notes URL on devportalcccis.com returns an invalid TLS certificate (ERR_TLS_CERT_ALTNAME_INVALID), blocking standard browser access, symptomatic of a developer portal that is not treated as a production product surface devportalcccis.com
Each registered app is restricted to a single CIECA BMS message type assigned by CCC based on the documented business purpose, broad data-access apps (multi-purpose MSO dashboards, BI tools) cannot be cleanly modeled in Secure Share cccsecureshare.com
Legacy EMS flat-file export remains the de facto bulk-data path because Secure Share's BMS-message-type gating is too narrow for many real-world integrations; EMS is a 1990s-era flat file with no schema versioning cccsecureshare.com
Repair facility must explicitly enable each third-party app inside CCC ONE on a per-shop basis, there is no programmatic 'all my shops' opt-in flow, which is operationally painful for MSO consolidators with hundreds of locations cccsecureshare.com
CIC (Collision Industry Conference) Task Force formally challenged CCC's data-gating model when Secure Share launched, alleging it concentrated control over the auto repair data ecosystem in CCC's hands repairerdrivennews.com
No published OpenAPI/Swagger spec for either Secure Share or the broader devportalcccis.com developer portal; API discovery requires partnership intake cccsecureshare.com
No documented public sandbox or trial credentials, integration testing requires a signed commercial agreement and CCC-provisioned credentials cccsecureshare.com
No published webhooks documentation for high-value claim or repair events (estimate created, supplement submitted, payment released, photo uploaded, repair completed) on the public-facing developer surface cccsecureshare.com
Confusion between cccsecureshare.com (shop-facing API channel) and devportalcccis.com (carrier-facing developer portal); developers regularly land on the wrong surface for their use case cccsecureshare.com
Pricing for API/integration access is not published, 'fees vary' is the operative model, requiring direct CCC sales engagement cccsecureshare.com
Tech support phone line reportedly keeps callers on hold ~20 minutes and then tells them 'it's your problem' or a system-setup issue; training is inadequate after onboarding softwareadvice.com
Production scheduling features are insufficient for high-volume / high-production collision facilities capterra.com
Sales tax handling on insurance-written jobs has long-standing bugs that the company has 'never corrected' according to shop owners capterra.com
Line-item mapping is missing, system does not capture select words/codes appropriately during estimate import, forcing manual cleanup capterra.com
Pricing is opaque and quoted per-shop; published reviews note that CCC ONE costs are substantially higher than challenger cloud platforms with less feature creep softwareadvice.com
Difficulty leaving CCC because carrier assignments and DRP relationships are routed through CCC's network, leaving CCC means losing carrier referrals trustradius.com
AI-generated estimates (CCC Estimate, STP) frequently miss hidden damage / require supplements, creating cycle-time friction between carrier-written and shop-supplemented estimates trustradius.com
In-house support is limited to a few onboarding days; ongoing dedicated CSM access requires additional paid support contracts softwareadvice.com
Carrier-shop friction around CCC Total Loss valuations, vehicle owners and shops dispute the comp-vehicle methodology used to value totaled cars repairerdrivennews.com
CIC (Collision Industry Conference) Task Force formally raised data-ownership and Secure Share gating concerns; the industry has questioned CCC's control over the repair data pipeline repairerdrivennews.com