The API Report CardAPI Index
Focus POS

Focus POS API

POS / Hospitality · focuspos.com

Focus exposes a REST API plus a legacy XML datafeed, both restricted to licensed integrators. Licenses are issued manually, endpoint scope depends on license type, and production waits on Focus certification. Each store also needs the FocusLink Connector installed locally.

Last verified: July 2026Restaurants & Food Service
API GRADE
D+
VERIFIED JUL 2026

SCORECARD

ExistencePOORA REST API and legacy XML datafeed exist, but only for licensed integrators reaching stores through an installed connector.
AccessPOORIntegrator Licenses are issued manually, endpoint scope is license-typed, and production needs Focus certification first.
CoveragePOORDocumented use cases stop at menu pull, order posting, and sales data; no public webhook catalog, so partners poll.
AuthPOORBasic auth with an HMAC header, using a manually issued API key and secret; no OAuth2 or self-serve issuance.
Docs & DXPOORNo public OpenAPI spec or rate limits; docs are split between api.focuspos.com and dealer help sites.
StabilityMIXEDTwo parallel surfaces, REST FocusLink and the legacy XML datafeed, and integrators often must maintain both.
Supergood: Focus POS has an API, but using it means gates, contracts, or workarounds. Ours doesn't: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Focus POS scores D+ on the API Report Card. Focus exposes a REST API plus a legacy XML datafeed, both restricted to licensed integrators. Licenses are issued manually, endpoint scope depends on license type, and production waits on Focus certification. Each store also needs the FocusLink Connector installed locally.

Tried to integrate with Focus POS?
SOURCES
Integrator License is manually issued by Focus - no self-serve developer signup, partners must contact Focus and wait for a License Key + Signature help.focusca.com
Endpoint access is permissioned by license type - integrators must email focussupport@focuspos.com and justify expanded scope api.focuspos.com
Sandbox-to-Production graduation requires Focus to certify the integration before any production calls are allowed api.focuspos.com
FocusLink Connector must be installed at every store for the API to reach that location - field deployment dependency, not a pure cloud API help.focusca.com
Two parallel API surfaces (REST FocusLink + legacy XML datafeed) - partners must pick or maintain both, with inconsistent docs split across api.focuspos.com and dealer help sites (focusca.com) help.focusca.com
No public OpenAPI spec, no published rate limits, no public webhook catalog - partners report relying on polling for sales/order updates posmotto.com
Custom integrations beyond the partner catalog require Focus-side dev work and added cost, slowing partner-led integration projects posmotto.com
HMAC header generation for Focus-Link is hand-rolled per dealer-published guide rather than an SDK - common source of partner onboarding errors help.focusca.com
Support routing flows through the dealer that installed the system, adding a hop between integrator and Focus engineering for API issues g2.com
Steep learning curve - operators report 50-100 hours of training just to extract a basic report; nested, dated UI not modernized touchbistro.com
Nearly every capability is a paid add-on (remote access, loyalty, online ordering, support) - real total cost far exceeds headline quote posmotto.com
Installation and initial configuration are difficult and dealer-dependent; setup not self-serve softwaresuggest.com
Reports of items disappearing, dates changing, and report-export glitches during service hours capterra.com
Remote access to terminals requires a free terminal at the store - back-office users (e.g., payroll review) blocked during busy service posmotto.com
Performance degradation during high-volume periods reported by multi-unit operators techjockey.com
Customer support is inconsistent - praised by some, called poor and slow by others; often routed through the dealer who sold the install g2.com
Limited native integration breadth relative to Toast/Square; custom integrations require Focus-side dev work and added cost posmotto.com
Legacy Windows-terminal aesthetic and workflow feels dated next to iPad/cloud-native competitors (TouchBistro, Toast, SpotOn) touchbistro.com