Freshsales API
Freshsales ships a documented REST/JSON API covering the full CRM object model, from contacts and deals to custom modules. Access is self-serve: per-user API keys on any plan plus OAuth 2.0 for marketplace apps. The account-wide cap of 400 requests per minute applies on every plan.
Frequently asked questions
Freshsales scores A on the API Report Card. Freshsales ships a documented REST/JSON API covering the full CRM object model, from contacts and deals to custom modules. Access is self-serve: per-user API keys on any plan plus OAuth 2.0 for marketplace apps. The account-wide cap of 400 requests per minute applies on every plan.
Freshsales has a workable official integration path. Most engineering teams can build against it directly. Open API: self-serve, documented, with SDKs
Freshsales is the AI-powered sales CRM from Freshworks Inc. (NASDAQ: FRSH), marketed as a 'refreshingly new' alternative to Salesforce and HubSpot for SMB and mid-market sales teams.
Vertical: horizontal CRM / sales force automation (not industry-specific). Sales reps work the contact, account, and deal pipeline through kanban and table views; log emails, calls, SMS, meetings, and notes against records; run cadences from the built-in sequences engine; dial leads with the embedded Freshcaller phone with recording and transcription; and act on Freddy AI lead and deal scores and 'next best action' nudges.
Freshsales itself holds roughly 0.7% of the CRM market (19th by share, per BuiltWith/Enlyft), is detected on ~0.02% of all websites, and is used as a sales-management tool by ~7,434 companies in 2026; broader Freshworks portfolio (Freshdesk + Freshservice + Freshsales + Freshchat + Freshmarketer + Device42) serves ~75,000 paying companies.
Yes, for the ~7,400+ businesses running Freshsales (and tens of thousands more on Freshsales Suite), it is the system of record for the entire sales motion: the master contact/lead/account/deal database with custom properties, the active pipeline and revenue forecast, every email/call/SMS/meeting/note activity with timestamps, call recordings and transcripts, sequence enrollment and step history, Freddy AI lead/deal/contact scores and predictions, web-form and chat capture history, marketing-journey enrollment (on Suite), product/price-book/quote/CPQ data, territory and assignment rules, custom modules, and workflow audit trails.
Freshworks was founded in October 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy (both ex-Zoho), originally as Freshdesk.
Account-wide 400 requests/minute rate limit applies across all plans (no per-plan upgrade), bottlenecking high-volume sync and enrichment workloads. Bulk API capped at 100 entities per request and 10 concurrent in-progress jobs per account, forcing chunking and queueing for large migrations. Full sourced list under Sources below.
Common alternatives include Salesforce (Sales Cloud), HubSpot (Sales Hub), Microsoft Dynamics 365 Sales, Zoho CRM, Pipedrive, ActiveCampaign. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.