Gorgias API
Gorgias documents a self-serve REST API covering tickets, messages, customers, and most account resources, with webhooks and an llms.txt index. API keys generate in Settings; OAuth2 covers App Store apps. No official SDK, and limits are 2 req/s on Starter, 10 req/s on Pro.
Frequently asked questions
Gorgias scores D+ on the API Report Card. Gorgias documents a self-serve REST API covering tickets, messages, customers, and most account resources, with webhooks and an llms.txt index. API keys generate in Settings; OAuth2 covers App Store apps. No official SDK, and limits are 2 req/s on Starter, 10 req/s on Pro.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Gorgias is an ecommerce-native customer support platform combining a unified omnichannel helpdesk, a conversational AI Agent, in-conversation Shopify actions (refund, cancel, duplicate order, discount, product recommendation), and revenue-attribution reporting.
Vertical: ecommerce customer support / helpdesk (vertical-specific, not horizontal, explicitly built for online retail and Shopify-native operators). Support agents work a unified inbox triaging tickets across email, live chat, SMS, voice, WhatsApp, Instagram, Facebook, and contact-us forms, with the AI Agent auto-resolving FAQs about order status, returns, exchanges, and shipping.
7/10 within ecommerce helpdesk; 8/10 within the specific Shopify-merchant niche. Gorgias powers ~40% of Shopify's top 250 merchants and ~40% of Shopify brands globally, with 17,000+ paying brands and ~524 employees (March 2026, Datanyze).
Yes, for any DTC brand that runs CX on Gorgias, the platform is the system of record for the entire customer conversation and post-purchase service graph: every inbound and outbound message across email, chat, SMS, voice, WhatsApp, Instagram, and Facebook; every ticket with status, assignee, tags, priority, SLA timers, satisfaction scores, and full thread history; every customer record with order history, lifetime value, and Shopify-side context; every macro response and rule execution; every AI Agent resolution and the underlying conversation; every Shopify action executed inside a ticket (refund, cancel, duplicate, discount); every voice call with recording and disposition; every webhook event fired; and the full audit trail of agent and admin actions.
Founded 2015 in San Francisco by Romain Lapeyre (CEO) and Alex Plugaru (CTO). Y Combinator-backed (W18). Raised $104M total across nine rounds from Sequoia, Alven, CRV, Shopify, and SaaStr Fund, last valued at $530M in the May 2024 Series C.
Tight rate limits, 2 req/s on Starter/Basic, 10 req/s on Pro/Advanced; leaky-bucket burst of ~40 requests then 20s to fully replenish. Custom limits require Enterprise + negotiation. OAuth2 apps capped at 80 requests per 20-second window; API-key integrations at 40 requests per 20-second window, uniform regardless of plan. Full sourced list under Sources below.
Common alternatives include Zendesk, Re:amaze, Kustomer (Meta), Freshdesk (Freshworks), Intercom, Help Scout. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial Gorgias API and MCP server so AI agents and internal tools can read and write Gorgias data. See the Gorgias integration docs at supergood.ai/docs/gorgias-api.