ServiceChannel API
A documented REST v3 API with OAuth 2.0 covers work orders, invoices, proposals, locations, and assets. Access needs a Subscriber Super Admin or Provider admin account plus app registration, approved in 1 to 3 days. Webhooks cover about 28 events, with gaps that force polling.
Frequently asked questions
ServiceChannel scores F on the API Report Card. A documented REST v3 API with OAuth 2.0 covers work orders, invoices, proposals, locations, and assets. Access needs a Subscriber Super Admin or Provider admin account plus app registration, approved in 1 to 3 days. Webhooks cover about 28 events, with gaps that force polling.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
ServiceChannel is an enterprise facilities management (FM) SaaS platform that helps multi-location businesses source, dispatch, manage, and pay for repair and maintenance work across their entire real-estate footprint.
Field Service Management, specifically enterprise and upper-mid-market multi-location operators that procure repair-and-maintenance services from third-party contractors. Facilities directors at multi-location brands use the ServiceChannel web app to create and dispatch work orders across stores, assign them to in-house techs or marketplace providers, approve proposals and quotes, review invoices, and run analytics on spend, downtime, and provider performance.
High within enterprise multi-location facilities management.
ServiceChannel holds the operational and financial system of record for repair-and-maintenance spend at some of the largest multi-location brands in the world.
Mature. Founded in 1999, the platform has been continuously developed for over 25 years and has accumulated deep enterprise integrations (Oracle, SAP, NetSuite, Workday, IBM Maximo).
API access is not self-service, requires a Subscriber Super Admin or Provider admin account plus a manual application-registration / approval step (typically 1–3 days) before any calls can be made. Many providers and subscribers are steered toward paid integration partners (e.g., Makepath) rather than building directly against the API, adding cost and a middleman. Full sourced list under Sources below.
Common alternatives include Corrigo (JLL Technologies), eMaint (Fluke Reliability), MaintainX, Fexa, Ecotrak, Facilio. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial ServiceChannel API and MCP server so AI agents and internal tools can read and write ServiceChannel data. See the ServiceChannel integration docs at supergood.ai/docs/servicechannel-api.