The API Report CardAPI Index
SpotHero

SpotHero API

Parking Marketplace · spothero.com

SpotHero runs a partner-gated REST API at api.spothero.com/v2 with public docs but no self-serve onboarding. Credentials require emailing partner support with company details and projected volume. Rate limits, webhook schemas, and OAuth scopes are negotiated privately, not published.

Last verified: July 2026Hospitality & Travel
API GRADE
A
VERIFIED JUL 2026

SCORECARD

ExistenceGOODREST API at api.spothero.com/v2 with public reference docs, plus widget and link-routing tiers.
AccessPOORNo self-serve path: credentials require emailing partner support with company details and projected volume.
CoverageGOODParking search, booking, and branded passes via the Parking API; a separate externally managed airport rates API.
AuthGOOD
Docs & DXMIXEDPublic spec at api.spothero.com/v2/docs omits OAuth scopes, rate limits, and webhook schemas; no sandbox and no sanctioned SDKs.
StabilityGOOD
Supergood: SpotHero shipped a real API. Most vendors don't; we ship near-native APIs for the rest.

Frequently asked questions

SpotHero scores A on the API Report Card. SpotHero runs a partner-gated REST API at api.spothero.com/v2 with public docs but no self-serve onboarding. Credentials require emailing partner support with company details and projected volume. Rate limits, webhook schemas, and OAuth scopes are negotiated privately, not published.

Tried to integrate with SpotHero?
SOURCES
No self-serve API onboarding, credentials require emailing partner.support@spothero.com with company details and projected monthly reservation volume; no published SLA, pricing, or approval criteria spothero.com
Developer subdomain `developers.spothero.com` 302-redirects to the marketing page `spothero.com/developers`, fragmenting what used to be a standalone developer portal and forcing devs to dig for the actual spec at `api.spothero.com/v2/docs` spothero.com
Public docs do not surface OAuth scope lists, rate limits, webhook event catalog, payload schemas, retry policy, or signing verification, partners have to negotiate these privately during onboarding api.spothero.com
Airport rates are 'externally managed... via API', operators with airport inventory see their rates as view-only in the Control Panel, creating dependence on whichever integrator owns the airport API connection and limiting operator self-service operator-help.spothero.com
Operator rate updates set in the Control Panel can appear different from what consumers see on spothero.com, reflecting the same operator/consumer rate-mismatch class of complaint documented at peers like ParkWhiz operator-help.spothero.com
Lower-tier partners are funneled to JS Web Widgets or Link Routing rather than the full Parking API, limiting branded, native experiences for smaller demand partners and trapping the booking, payment, and customer record in SpotHero spothero.com
Third-party PMS integrators (e.g., Ocra) market SpotHero rate/inventory sync as a managed service, implying that direct two-way operator integration via the Management/Airport API often requires a middleware vendor getocra.com
Pending Uber acquisition (Feb 2026) introduces material platform risk for existing demand partners (Apple Maps, Google Maps, navigation apps, automotive OEMs) and operators, API roadmap, pricing, and access policy are likely to be reshaped post-close and there is no public migration guidance investor.uber.com
Active California class action (Galvez v. SpotHero, filed April 4, 2025, C.D. Cal.) alleging deceptive 'drip pricing', advertising one rate then adding mandatory 'processing'/'service' fees at checkout; plaintiff cites a $15 spot that became $16.09 after a $1.09 fee, violating California CLRA, UCL, and SB 478 topclassactions.com
Junk-fee class action also covered by Bloomberg Law as part of broader scrutiny of hidden parking-reservation fees news.bloomberglaw.com
Earlier federal suit Rosetti v. SpotHero, Inc. (3:24-cv-00849, D. Conn., 2024), another consumer action against the platform dockets.justia.com
260 BBB complaints over 3 years (82 in last 12 months) covering service/repair issues, product issues, billing, and sales/advertising, despite A+ accreditation bbb.org
Overbooking: drivers with paid reservations turned away at full lots and forced to pay drive-up rates elsewhere; complaint sources note SpotHero often deflects to the operator parkingtoday.com
Refund-vs.-credit disputes, customers frequently offered SpotHero credit rather than cash refund even when the garage refused to honor the reservation or the listed address was wrong bbb.org
Vehicle damage claims (lot incidents, towing from incorrect plate registration) handled slowly, BBB documents 70+ day delays on damage claim handling bbb.org
Account security incidents, fraudulent account access and unauthorized charges, delayed password-reset functionality (per BBB complaint clusters) bbb.org
Misrepresented locations / distances, reservations described as 'at the venue' but actually 20-minute walk away; refund typically denied pilotplans.com
Trustpilot reviews surface recurring overbooking, address-mismatch, and refund denial themes across thousands of customer reports trustpilot.com