BugHerd API
BugHerd ships a fully public REST v2 API with self-serve API keys and webhooks for task and comment events. Auth is HTTP Basic with a static key and no OAuth, and bulk jobs run into the 60 requests per minute sliding window. There is no OpenAPI spec and no official SDK.
Frequently asked questions
BugHerd scores B+ on the API Report Card. BugHerd ships a fully public REST v2 API with self-serve API keys and webhooks for task and comment events. Auth is HTTP Basic with a static key and no OAuth, and bulk jobs run into the 60 requests per minute sliding window. There is no OpenAPI spec and no official SDK.
BugHerd has a workable official integration path. Most engineering teams can build against it directly. Solid API with minor gaps
BugHerd (built and operated by Splitrock Studio Pty Ltd, Melbourne, Australia; founded 2010 by Alan Downie and Matt Milosavljevic, launched commercially 2011) is a SaaS visual website feedback and bug-tracking platform.
Vertical: misc, horizontal visual-feedback / website QA tooling. Not a vertical SaaS in any Supergood-named vertical. Client review on staging/preview URLs, agencies install the BugHerd JS snippet (or hand the client the Chrome/Edge/Firefox extension) and clients pin annotated feedback directly on the live page; no login required for guests.
Low-medium. Niche but well-known leader in the visual website-feedback sub-category.
Owner / parent: Splitrock Studio Pty Ltd (formerly Macropod Software Pty Ltd), Melbourne, Australia; privately held; one of several products in Splitrock's startup-studio portfolio. Founders: Alan Downie (CEO, Splitrock Studio) and Matt Milosavljevic.
Founded 2010 (Melbourne, AU); commercially launched 2011; relaunched under Splitrock Studio in 2019.
60 req/min sliding window with 10-burst cap is restrictive for bulk export, full-history migration, and reporting jobs; large organizations hit 429s during nightly syncs. HTTP Basic auth with a static API key (and literal `x` as password), no OAuth, no scoped tokens, no per-user keys; key rotation requires updating every integration. Full sourced list under Sources below.
Common alternatives include Marker.io, Userback, Usersnap, Pastel, Gleap, Ruttl. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.