Commusoft API
Commusoft markets an open, extensive API and runs a status page for it, but no developer portal, API reference, OpenAPI spec, SDK, or webhook docs are discoverable. Direct access appears private and on-request; day-to-day extensibility is a fixed partner catalog plus Zapier.
Frequently asked questions
Commusoft scores F on the API Report Card. Commusoft markets an open, extensive API and runs a status page for it, but no developer portal, API reference, OpenAPI spec, SDK, or webhook docs are discoverable. Direct access appears private and on-request; day-to-day extensibility is a fixed partner catalog plus Zapier.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
Commusoft is a cloud-based field service management (FSM) and job management platform founded in 2006 by Jason Morjaria and headquartered in London (with offices in Chicago and Chennai).
Vertical: Field Service Management (trades/contracting SaaS). A dispatcher schedules engineers against open jobs via drag-and-drop diary, dispatches work orders to the mobile app, and tracks live status.
High within UK trades, moderate globally. Commusoft reports serving 15,000+ users across HVAC, plumbing, and electrical businesses and is consistently ranked alongside JobLogic, BigChange, and Simpro as one of the UK's leading FSM platforms.
Commusoft is the operational system of record for its contractor customers: full customer and site master records, equipment-at-site/asset lists, recurring PPM contracts, quotes and estimates, work orders, engineer dispatch state and diary, time entries and timesheets, parts and inventory consumption tied to live Wolseley/City Plumbing pricing, gas safety and compliance certificates, photos and signed completion forms, invoices, card and Direct Debit payments, and the accounting bridge into QuickBooks/Xero/Sage/FreeAgent.
Mature. Founded 2006, ~20 years old. The product is feature-rich and visually competent on the web/desktop side but reviewers consistently flag a gap between the desktop and mobile experiences.
No public developer portal or API reference, integrators rely on the Zapier connector or vendor-mediated access. QuickBooks-to-Commusoft integration has reported syncing problems for users. Full sourced list under Sources below.
Common alternatives include Simpro, JobLogic, BigChange, ServiceTitan, Jobber, Housecall Pro. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes, via a managed API layer. Supergood builds REST APIs and MCP servers for authenticated enterprise web apps, so AI agents and internal tools can read and write data programmatically.