The API Report CardAPI Index
Granicus

Granicus API

granicus.com

Real APIs exist per acquired product: a govDelivery REST API, a legacy SOAP meetings API with a .NET SDK, and GovQA and OpenCities endpoints. Everything requires an active customer contract and support-issued credentials, with docs gated behind the support portal login.

Last verified: July 2026Government
API GRADE
F
VERIFIED JUL 2026

SCORECARD

ExistenceMIXEDReal APIs exist per product, led by the govDelivery REST API, but surfaces are fragmented and the meetings API is legacy SOAP.
AccessPOORRequires an active customer contract with support issued credentials per product; no self serve signup or public sandbox.
CoveragePOOREach acquired product (govDelivery, GovQA, OpenCities, Peak) is its own API silo; no unified surface or bulk export.
AuthFAILHTTP Basic with account-scoped credentials issued by support; separate credentialing per product.
Docs & DXPOORAPI docs sit behind the customer support portal login; the only SDK is a legacy .NET wrapper for the SOAP meetings API.
StabilityMIXEDThe meetings Platform API is still SOAP with a barely maintained .NET SDK; govDelivery REST is the maturer surface.
Supergood: Granicus has an API, but using it means gates, contracts, or workarounds. Ours doesn't: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Granicus scores F on the API Report Card. Real APIs exist per acquired product: a govDelivery REST API, a legacy SOAP meetings API with a .NET SDK, and GovQA and OpenCities endpoints. Everything requires an active customer contract and support-issued credentials, with docs gated behind the support portal login.

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SOURCES
Multiple API authorization vulnerabilities (broken access control, IDOR, privilege escalation) disclosed by researcher Jason Parker in the Granicus eFiling Platform in 2024-2025, exposing usernames, emails, phone numbers, and case data; fixed only after disclosure firetail.ai
GovQA public-records platform contained flaws that could have allowed cybercriminals to retrieve tranches of sensitive files tied to public-records requests across hundreds of state, local, court, and school-district customers in 37+ states and D.C. nextgov.com
Granicus left an Elasticsearch database indexing customer-website links exposed to the open internet for at least five months in 2020 before being notified by a security researcher bankinfosecurity.com
Core meetings/video Platform API is SOAP/.NET-era, with an official SDK that has had minimal recent maintenance; modern REST/GraphQL alternatives are not provided for the meeting-streaming surface github.com
API documentation across the suite is gated behind the Granicus customer support portal (login required), making evaluation of endpoints, schemas, rate limits, and auth flows impossible for prospective integrators or buyer-side architects support.granicus.com
developer.govdelivery.com (the historical govDelivery developer site) now redirects to a support-portal article group rather than a standalone developer portal, indicating de-prioritization of a public developer surface support.granicus.com
Each acquired product (govDelivery, govMeetings/LegiStar, GovQA, OpenCities, Peak, Indigov) carries its own API surface, credentialing path, and SLA; no unified cross-product API gateway or single-sign-on for integrations support.granicus.com
Customer support quality has materially declined post-acquisitions, with previously U.S.-based support offshored to India and Costa Rica, creating language and cultural-context gaps that customers say have degraded responsiveness vs. legacy GovDelivery/Granicus repvue.com
Bugs in shipped products can take "years" to be fixed if ever, and customers report that nearly every release introduces new regressions in core meeting/agenda and communications workflows repvue.com
Net Promoter Score reported as -9 (Comparably), with 51% detractors and only 42% promoters across customer surveys comparably.com
The rollup strategy (govDelivery, GovQA, OpenCities, Rock Solid, Peak, Simpleview, Indigov) has created a federation of acquired products without unified UX, identity, or data model; customers report internal product knowledge gaps and inconsistent roadmaps across the suite repvue.com
Product-quality score of 2.8/5 on Comparably across the platform; complaints concentrated in SmartGov permitting, the legacy meeting/streaming hardware encoders, and GovQA workflow rigidity g2.com
Customers report difficulty getting timely data exports out of GovQA and govMeetings, with bulk-export and migration assistance scoped through paid professional-services engagements rather than self-serve slashdot.org
Internal systems for customer success and renewals reported as "really challenging," affecting account-management responsiveness and contract clarity for customers repvue.com