The API Report CardAPI Index
Hostaway

Hostaway API

hostaway.com

Hostaway documents a REST API covering listings, reservations, calendar, messaging, and webhooks; OAuth 2.0 credentials provision self-serve in the admin UI. Bearer tokens live 24 months, there is no sandbox or official SDK, and the 2024 legacy-webhook sunset forced rewrites.

Last verified: August 2026Real Estate & PropertyMCP PARTIAL
API GRADE
D
VERIFIED AUG 2026

SCORECARD

ExistenceGOODPublic REST API documented at api.hostaway.com covering listings, reservations, calendar, messaging, and webhooks.
AccessGOODAccount ID and client secret are provisioned self serve in the admin UI; only marketplace listings need a partner program.
CoverageGOODListings, reservations, calendar, unified guest messaging, custom fields, tasks, financials, and webhooks are covered.
AuthGOODOAuth 2.0 client-credentials flow with bearer tokens; credentials provision self-serve in the admin UI.
Docs & DXPOORNo official SDK and no documented sandbox; integrators build against a dedicated test Hostaway account.
StabilityPOORThe legacy webhook system was sunset in 2024, forcing rewrites; failed deliveries retry only 3 times before dropping to email.
MCPPARTIALSeveral community MCP servers for the Hostaway API are listed in the official MCP registry, including read-only and full-API implementations with activity as recent as August 2026. Hostaway itself has not published an official server. VERIFIED 2026-08
Supergood turns hard-to-integrate enterprise software into clean REST APIs and MCP tools: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Hostaway scores D on Supergood's API Report Card. Hostaway documents a REST API covering listings, reservations, calendar, messaging, and webhooks; OAuth 2.0 credentials provision self-serve in the admin UI. Bearer tokens live 24 months, there is no sandbox or official SDK, and the 2024 legacy-webhook sunset forced rewrites.

Tried to integrate with Hostaway?
SOURCES
Rate limit of 15 req/10s per IP plus 20 req/10s per account ID is restrictive for high-volume use cases (BI sync, multi-account integrators, dynamic-pricing tools refreshing rates frequently) api.hostaway.com
24-month bearer token TTL is unusually long, security-conscious integrators must build their own token-rotation process or accept long-lived credential risk api.hostaway.com
No documented self-serve sandbox environment, partners must build against a dedicated test Hostaway account, which may not perfectly mirror production channel-sync behavior api.hostaway.com
Webhook retry semantics limited to 3 attempts before failure email; integrators handling guest-message events must reconcile via periodic polling support.hostaway.com
Legacy webhook system sunset in 2024 forced rewrites for older integrators who hadn't migrated to the universal webhook system support.hostaway.com
Marketplace/channel-partner integrations require commercial partnership rather than self-serve API access for OTA-tier use cases hostaway.com
API doesn't expose all data shown in the Hostaway UI, some reports, owner statements, and trust accounting data require CSV export or the UI directly g2.com
Per-account API isolation, partners building multi-tenant tools must collect Account ID/Client Secret per customer rather than a single partner-app credential, unless they're approved as a marketplace partner support.hostaway.com
Documentation is light on error codes, troubleshooting guidance, and operational telemetry, integrators frequently rely on community Slack/forum threads for edge-case resolution api.hostaway.com
Price increases over time without clear notice; archived/inactive listings still billed unless explicitly removed trustpilot.com
Customer service responsiveness has degraded as the company scaled; account reps require formal call-request process trustpilot.com
Account-closure requests routinely ignored; one user reported submitting 4 separate close-account requests with no reply trustpilot.com
Phone support hold times reported exceeding 40 minutes despite '24/7 phone support' marketing trustpilot.com
Onboarding is overwhelming due to the extensive feature surface; setup typically takes 2-8 hours and requires paid trial vs free trial g2.com
Tax function has reported bugs that affect owner-statement and remittance accuracy trustpilot.com
Pricing is quote-based and opaque; customers report wide variance ($20-$40/listing/month) depending on negotiation and portfolio size itqlick.com
Setup fees ranging $100-$500 not always disclosed upfront in sales conversations itqlick.com
System complexity creates a steep learning curve, staff training requires significant time investment g2.com
Capterra reviewers cite occasional channel-sync errors with Booking.com and Airbnb causing double-bookings during peak season capterra.com