IDEXX Neo API
IDEXX Neo integrates through per-clinic API keys generated in-app and emailed to approved partners; there is no public developer portal or sandbox. The separate PIMS-RT REST API (OAuth 2.0, OData v4) offers read-only practice data with 1,000-item caps and 5-second query timeouts.
Frequently asked questions
IDEXX Neo scores D on the API Report Card. IDEXX Neo integrates through per-clinic API keys generated in-app and emailed to approved partners; there is no public developer portal or sandbox. The separate PIMS-RT REST API (OAuth 2.0, OData v4) offers read-only practice data with 1,000-item caps and 5-second query timeouts.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
IDEXX Neo is a cloud-based veterinary practice information management system (PIMS) designed by IDEXX Laboratories (NASDAQ: IDXX) as the simple, browser-only sibling to its more complex sisters Cornerstone (legacy on-prem PIMS) and ezyVet (mid-market cloud PIMS).
Vertical: Healthcare / EHR (Veterinary). Front-desk staff use Neo to book and check in appointments, manage waitlists, register clients and patients, take deposits and process payments through IDEXX Payments.
IDEXX Neo is one of the three IDEXX-owned PIMS products (Cornerstone, ezyVet, Neo) inside the parent that industry reports (Coherent Market Insights, Grand View, Mordor Intelligence) consistently name as a top-three vendor in the ~USD 563M veterinary practice-management platform market (2025), inside a broader ~USD 1.85B veterinary software market growing 6-9% CAGR.
Yes - IDEXX Neo is the system of record for nearly every operational function of a small or startup veterinary practice: full patient/animal medical history (SOAP notes, vaccinations, prescriptions, lab and imaging results streamed in from IDEXX VetConnect Plus, IDEXX Web PACS, Antech, Zoetis), client/owner records, the entire appointment book, inventory and stock movements, the full invoicing and AR ledger, integrated payment data through IDEXX Payments / CardConnect, prescription history through the Vetsource online pharmacy integration, reminder/communication history (Vello, PetDesk, Weave, postcards/email) and treatment-board state through SmartFlow.
IDEXX Neo was launched by IDEXX Laboratories in the mid-2010s as the company's lightweight cloud-native PIMS, complementing the legacy on-prem Cornerstone product.
No public Neo developer portal, no self-serve sandbox, and no published REST/OAuth reference for the core Neo API - third parties must apply through the IDEXX Practice Management Software Integration Request Form before seeing technical documentation. Per-clinic API key model requires the clinic admin to generate an API key in Neo and email it to the integration partner one practice at a time, multiplying enrollment friction for multi-site operators and partners scaling across the install base. Full sourced list under Sources below.
Common alternatives include ezyVet (IDEXX), Cornerstone (IDEXX), Covetrus Pulse, Provet Cloud (Nordhealth), AVImark (Covetrus), eVetPractice (Covetrus). Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial IDEXX Neo API and MCP server so AI agents and internal tools can read and write IDEXX Neo data. See the IDEXX Neo integration docs at supergood.ai/docs/idexx-neo-api.