mHelpDesk API
No usable public API. Third-party integrators report mHelpDesk's API as pending, with access limited to a partner-gated developer console. Most workflows fall back to Zapier and QuickBooks connectors or manual work in the web UI.
Frequently asked questions
mHelpDesk scores F on the API Report Card. No usable public API. Third-party integrators report mHelpDesk's API as pending, with access limited to a partner-gated developer console. Most workflows fall back to Zapier and QuickBooks connectors or manual work in the web UI.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
mHelpDesk is a field service management (FSM) platform that automates customer contact, scheduling, dispatching, communication, billing, estimates, invoicing, and payments for home-service and trades businesses. It manages the full job lifecycle from request through completion and payment.
Field Service Management, Typically for home-service contractors: HVAC, plumbing, cleaning, electrical, handyman, and similar field-based SMB operations. Dispatchers and office staff create jobs, schedule techs, capture customer info, send estimates, generate invoices, and collect payments; field techs use the mobile app to update job status and capture signatures/photos.
Marketing claims $2B+ in jobs and 51M+ jobs completed. Well-known mid-market FSM brand (owned by HomeAdvisor/Angi lineage), with G2/Capterra footprint, though smaller than ServiceTitan or Jobber.
Yes, Customer records, jobs, schedules, estimates, invoices, and payments are the contractor's system-of-record operating data, trapped behind a login.
Founded ~2007 (acquired by HomeAdvisor/Angi). Mature mid-market product; modernization has been slow relative to newer cloud FSM entrants.
Integration 'pending API from mHelpDesk', no usable public API. API coverage gaps force manual intervention. Full sourced list under Sources below.
Common alternatives include Jobber, Housecall Pro, ServiceTitan, FieldEdge, Service Fusion. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial mHelpDesk API and MCP server so AI agents and internal tools can read and write mHelpDesk data. See the mHelpDesk integration docs at supergood.ai/docs/mhelpdesk-api.