The API Report CardAPI Index
Nutshell

Nutshell API

SMB / Mid-Market Sales CRM & Marketing Automation · nutshell.com

Two self-serve APIs ship: a newer REST API and a legacy JSON-RPC API maintained indefinitely, included on every plan with in-app key creation. Auth is HTTP Basic with no OAuth flow. Rate limits are deliberately vague and enforced flexibly.

Last verified: October 2026Marketing & SalesNO MCP
API GRADE
C
VERIFIED OCT 2026

SCORECARD

ExistenceGOODTwo documented APIs ship: a newer REST API and a legacy JSON-RPC API the company commits to maintaining indefinitely.
AccessGOODFully self-serve: any user can mint API keys in-app, and access is included on every plan at no extra charge.
CoverageMIXEDContacts, leads, accounts, and pipelines are covered, but there is no bulk-export endpoint; full extracts paginate every list.
AuthPOORHTTP Basic with an API key as the password; no OAuth 2.0 flow, so multi-tenant apps exchange credentials manually.
Docs & DXMIXEDA developer hub, webhooks API, and community PHP SDK exist; sandboxes require emailing support or a trial account.
StabilityMIXEDRate limits are intentionally vague and may change with current conditions; there is no published SLA.
MCPNONENo official or community MCP server was found for Nutshell CRM. A similarly named GitHub project serves European statistical data and is unrelated. VERIFIED 2026-08
Supergood turns hard-to-integrate enterprise software into clean REST APIs and MCP tools: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Nutshell scores C on Supergood's API Report Card. Two self-serve APIs ship: a newer REST API and a legacy JSON-RPC API maintained indefinitely, included on every plan with in-app key creation. Auth is HTTP Basic with no OAuth flow. Rate limits are deliberately vague and enforced flexibly.

Tried to integrate with Nutshell?
SOURCES
Rate-limit policy is intentionally vague, Nutshell states it takes a 'flexible approach' and that limits 'may change depending on current conditions,' with no published numeric ceilings; large find/list requests with non-stub responses are throttled hardest, and developers needing higher limits must contact support developers.nutshell.com ↗
Authentication is HTTP Basic with an API key as password, no first-class OAuth 2.0 flow for marketplace apps means multi-tenant SaaS integrations are awkward and credentials must be exchanged manually support.nutshell.com ↗
Dual API surface (REST + legacy JSON-RPC) creates integration confusion, some endpoints/objects are better covered in one than the other, and partners building net-new integrations must decide which to standardize on nutshell.com ↗
No formally published SLA, uptime guarantee, or status-page-tied API commitment in the developer documentation for non-enterprise plans developers.nutshell.com ↗
Sandbox environments are not self-serve via the developer portal, developers must email Nutshell support or sign up a separate free-trial account to get a non-production environment apitracker.io ↗
No native bulk-export endpoint, full-account exports require paginating across every list endpoint or relying on Zapier/Pipedream/third-party ETL; raw SQL data access is gated to the $79/user/month Enterprise plan nutshell.com ↗
Webhooks coverage is event-narrow versus HubSpot/Salesforce, some object types and field-level changes still require polling rather than push developers.nutshell.com ↗
Community PHP SDK (nutshell-api-php) targets the legacy JSON-RPC API; no first-party SDKs in Python, Node, Ruby, Go, Java, or .NET for the new REST API as of mid-2026 github.com ↗
Documentation around add-on object surfaces (Marketing campaigns, IQ prospecting credits, Engagement multi-channel inbox, Quotes & Invoices) is thinner than core CRM object docs developers.nutshell.com ↗
App crashes, lag, and unresolved glitches that disrupt workflow and cause frustration during day-to-day pipeline work capterra.com ↗
Reporting and analytics are widely flagged as the platform's weakest area, users cannot pull reports they need, filtering/sorting is 'quite limited,' and exporting to Excel is awkward g2.com ↗
Custom-field and dashboard customization is shallow versus HubSpot/Salesforce, users report being unable to fully customize layout or build workflows from scratch aeroleads.com ↗
Mobile app is 'not very user friendly' compared to desktop and lags behind feature parity for traveling reps capterra.com ↗
Email marketing builder is clunky, requires extra block manipulation just to add bulleted lists; users report poor formatting, missing attachments, and limited drip-campaign options aeroleads.com ↗
Lead creation involves significant double data entry, users repeatedly re-enter the same information across forms, which is 'tedious and annoying' g2.com ↗
Duplicate-contact creep is a recurring data-hygiene problem with no strong native deduplication tooling salesrobot.co ↗
Regional integration gaps, WhatsApp integration unavailable in the UK as of early 2026 despite being marketed on the Engagement add-on softwareadvice.com ↗
Pricing creep and tier gating, advanced AI, multiple pipelines, sales automation, and SQL data access are gated to Pro ($42), Business ($59), and Enterprise ($79) per user/month, and key add-ons (Marketing $49/mo, IQ $37/mo, Quotes & Invoices $67/mo, Engagement $16/user/mo) materially increase total cost of ownership nutshell.com ↗
Premium features are 'teased' on lower-tier plans, creating upgrade friction; UK and other non-USD customers also flag currency conversion costs prospeo.io ↗
Service-business fit is constrained, Nutshell support reportedly tells some service-company prospects 'Nutshell isn't built for that' capterra.com ↗
Limited Zapier-automation depth versus HubSpot; cannot natively sync with Microsoft OneNote/Teams; full Google Workspace integration incomplete for some features g2.com ↗
AI 'outcomes' are metered (10-150/user/month depending on plan), heavy users on lower tiers run out of summaries/scoring/email drafts and must upgrade nutshell.com ↗