PetDesk API
No public developer API, portal, or OAuth flow. The documented integration pattern is one way: a PIMS like ezyVet issues credentials that clinics email to PetDesk so it can consume the PIMS API. There is no self-serve way to read appointments, messages, calls, or reviews back out.
Frequently asked questions
PetDesk scores F on the API Report Card. No public developer API, portal, or OAuth flow. The documented integration pattern is one way: a PIMS like ezyVet issues credentials that clinics email to PetDesk so it can consume the PIMS API. There is no self-serve way to read appointments, messages, calls, or reviews back out.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
PetDesk is a vertical SaaS provider for independent and multi-location veterinary practices, founded in 2013 by Taylor Cavanah, Kenneth Tsui, and Aaron Bannister and headquartered in San Diego, California.
Field Service Management, specifically independent veterinary clinics, hospitals, and small-to-mid corporate veterinary groups. Front-desk staff use PetDesk Communications to send and receive two-way SMS with clients, send mass announcements (closures, recall notices, vaccine clinics), and trigger automated appointment, vaccine, heartworm/flea, and dental reminders.
High within the U.S. independent veterinary client-communications and online-booking market. PetDesk publicly cites 12,000+ veterinary practices, making it one of the largest client-comms platforms in the vertical alongside Weave and Covetrus Comms (formerly Rapport).
PetDesk holds the entire client-facing operational and marketing data layer for a veterinary practice: every appointment requested or booked (with reason, species, provider, status, no-show history), every two-way SMS and email thread between staff and clients, every automated reminder send and the resulting confirmation/no-show outcome, every inbound and outbound VoIP call (with recording, duration, disposition, and CDR), every eFax, every digital form response (intake, consent, boarding), prescription refill requests, vaccine and visit history mirrored from the PIMS, review request and response activity (Google, Facebook, internal NPS), loyalty/reward balances, pre-appointment deposit and payment activity, marketing campaign performance (open rates, click rates, booking lift, recovered declined appointments), website analytics, paid-media spend and ROI from the Marketing Services team, and Scribe-generated SOAP note drafts.
Mature/mid-generation. Founded in 2013, PetDesk predates the current AI-native vet cohort (Digitail, Shepherd, Vetspire, Otto) but is younger than the legacy PIMS it integrates against (AVImark, Cornerstone, ImproMed).
No public REST API, OAuth flow, or developer portal, third-party tools cannot pull a clinic's PetDesk data (appointments, messages, calls, forms, reviews, payments) programmatically. Integration model is unidirectional from PIMS into PetDesk, clinics hand over PIMS API credentials to integrations@petdesk.com, with no equivalent way to pull data out of PetDesk. Full sourced list under Sources below.
Common alternatives include Weave, Covetrus Comms (formerly Rapport), Vetstoria, AllyDVM (Patterson Vet), Televet, Otto (formerly GoFetch). Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial PetDesk API and MCP server so AI agents and internal tools can read and write PetDesk data. See the PetDesk integration docs at supergood.ai/docs/petdesk-api.