Solutionreach API
Solutionreach has no self-serve public API or developer portal; GetApp lists API support as 'No'. Its 400+ practice-management and EHR integrations run through the proprietary SyncAssure architecture, and effective access means going through the partnerships team.
Frequently asked questions
Solutionreach scores D on the API Report Card. Solutionreach has no self-serve public API or developer portal; GetApp lists API support as 'No'. Its 400+ practice-management and EHR integrations run through the proprietary SyncAssure architecture, and effective access means going through the partnerships team.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Solutionreach is an all-in-one patient engagement and practice communication platform for dental, optometry, and medical practices.
Vertical: Healthcare (patient engagement / front-office communications). Front-desk staff and practice managers use Solutionreach throughout the day to: send and receive appointment confirmations, reminders, and recall texts; chat with patients via two-way SMS; let patients self-schedule online; collect digital intake forms and check-in paperwork before the visit; request and monitor Google/Facebook reviews; verify insurance eligibility; send secure documents; trigger telehealth video calls; and run revenue cycle messaging to collect outstanding balances.
High within US dental and a meaningful share of optometry and small-to-mid medical. The vendor reports ~25,000 customers, ~80M patients reached, and roughly one billion patient messages per year.
Solutionreach is the front-door communications and engagement layer for the practice and holds: patient identifiers and contact details, appointment schedules and reminder/confirmation status, two-way SMS message history with patients, digital intake form submissions, insurance eligibility responses, payment records and revenue-cycle billing messages, recall and reactivation lists, review/reputation responses, telehealth session metadata, and PM/EHR-synced data (Dentrix, EagleSoft, Nextech, NextGen, Crystal PM, OfficeMate/Eyefinity, and many others).
Founded in 2000 by Jim Higgins as Communitect (early SMS for mobile banking), pivoted into dental as 'Smile Reminder,' and rebranded to Solutionreach. Took growth equity investment from Summit Partners.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial Solutionreach API and MCP server so AI agents and internal tools can read and write Solutionreach data. See the Solutionreach integration docs at supergood.ai/docs/solutionreach-api.