The API Report CardAPI Index
Thryv

Thryv API

SMB CRM / Marketing / Booking Suite · thryv.com

Thryv's v2 REST API reached parity with its legacy XMLRPC surface in 2025, with OAuth 2.0 and official SDKs in six languages. Access is gated behind the Integration Partner program at Thryv's sole discretion, with a 10,000 call per day limit, and the docs portal is mid-rebuild.

Last verified: July 2026Marketing & Sales
API GRADE
C
VERIFIED JUL 2026

SCORECARD

ExistenceGOODA v2 REST API that reached full feature parity with the legacy XMLRPC surface in 2025.
AccessPOORPartner program approval at Thryv's sole and absolute discretion, then a 10,000 API calls per day limit.
CoverageMIXEDFull parity with the legacy API is claimed, but webhook event types and payload schemas are thinly documented.
AuthMIXEDStandard OAuth 2.0 authorization-code flow, but credentials come only with Integration Partner approval.
Docs & DXGOODOfficial SDKs in six languages with retry logic and typed interfaces, even as the docs portal is rebuilt.
StabilityMIXEDLegacy XMLRPC still runs alongside v2 REST, and the Keap acquisition moved SDKs to a new namespace.
MORE FROM THE REPORT CARD
Supergood: Thryv has an API, with gaps. We cover what it's missing: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Thryv scores C on the API Report Card. Thryv's v2 REST API reached parity with its legacy XMLRPC surface in 2025, with OAuth 2.0 and official SDKs in six languages. Access is gated behind the Integration Partner program at Thryv's sole discretion, with a 10,000 call per day limit, and the docs portal is mid-rebuild.

Tried to integrate with Thryv?
SOURCES
Developer portal at developer.thryv.com is currently under reconstruction, public landing page reads 'We're building a new home for Thryv API documentation' with no published reference docs developer.thryv.com
10,000 API calls/day hard cap per Integration Partner Agreement is restrictive for high-volume sync use cases rollout.com
API access is gated, developers must apply to the Integration Partner program and access is granted at Thryv's 'sole and absolute discretion' rollout.com
Dual-API maintenance burden, legacy XMLRPC API is still operational alongside v2 REST, requiring some integrations to support both surfaces during migration keap.com
Customer-reported 'integrations don't integrate', Zapier, HubSpot, Mailchimp, QuickBooks, Stripe, Shopify connectors are advertised but customers cite unreliable real-world behavior trustpilot.com
Limited public documentation around webhook event types, payload schemas, and replay/retry semantics apitracker.io
SDK distribution unified under keap-sdk namespace post-acquisition creates branding/discoverability friction for Thryv-only developers keap.com
Over 300 BBB complaints filed against Thryv in the past 12 months, with recurring themes of deceptive billing and difficult cancellation bbb.org
Customers report inability to cancel subscriptions; charges continue after multiple cancellation attempts and 'too late to stop' justifications tied to auto-renewal print cycles trustpilot.com
Frequent service outages reported by customers, both browser and mobile app go down weekly complaintsboard.com
Integrations don't reliably integrate, documents fail to load, and the mobile app fails to open for some customers thryv.pissedconsumer.com
Account management quality is inconsistent, different reps assigned each contact with no account history continuity; rude/dismissive responses reported consumeraffairs.com
Marketing promises around lead generation and business growth frequently not realized; customers report budget overruns Thryv failed to control bbb.org
Platform sprawl, bundling many features means many shallow tools, with users citing weaker depth than vertical-specific competitors (e.g. Jobber for FSM, Birdeye for reputation) g2.com
Legacy Yellow Pages/Dex Media DNA creates trust issues with prospects who associate the brand with print-directory hard-sell tactics thryv.pissedconsumer.com