Integrations that maintain themselves.

Supergood Privacy Policy

Last Updated: December 28th, 2023

Supergood Systems, Inc. (“Supergood,” “we,” “our,” and/or “us”) values the privacy of individuals who use our platform, website (including http://www.supergood.ai and http://www.dashboard.supergood.ai), and related services (our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose personal information from users of our Services (“you” or “your”). By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

Personal Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

A. Personal Information You Provide to Us

Registration and Profile Information. When you register to use our Services, we ask you for your name, work email address and company name. If you sign up using a third-party account, we will also receive personal information from those third-party accounts such as your name, work email address and company name..

Use of our Services. We may collect any personal information you process or otherwise make available to us via our Services, including but not limited to personal information contained in an API call.

Communications. If you contact us directly, we may receive personal information about you. For example, when you contact us for more information about Supergood, we may receive your name, work email address, company name, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.

B. Personal Information We Collect When You Use Our Services

Location Information.
When you use our Services, we may infer your general location information, for example, by using your internet protocol (IP) address.

Device Information.
We receive information about the device and software you use to access our Services, including IP address, web browser type, and operating system version.

Usage Information.
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services like pages or other content you view, the dates and times of your logins to our Services, and the dates and times of your visits to our websites.

Information from Cookies and Similar Technologies.
We and our third-party partners collect personal information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn how you may modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.

C. Personal Information We Receive from Third Parties

Platform Sign-On. When you register for our Services using a third-party account such as your Google or GitHub account, we receive your personal Information, including your name and email address.

Partners. We may receive personal information about you from third parties such as data or marketing partners and combine it with other information we have about you.

D. Payment Processing

When you make a payment to us, your payment is processed by a third-party payment processor, Stripe. Stripe may collect personal information from you, including your name, email address, and billing address. The use of your personal information by Stripe is governed by Stripe’s terms and conditions and privacy policy, and personal information we receive about you from Stripe is governed by this Privacy Policy.

How We Use the Personal Information We Collect

We may use the personal information we collect:

To provide, maintain, debug, improve, and enhance our Services;

To understand and analyze how you use our Services and develop new products, services, features, and functionality;

To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

To generate deidentified or aggregated data for any lawful purpose;

To facilitate transactions and payments;

To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;

For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and

For other purposes for which we provide notice at the time the personal information is collected.

How We Disclose the Personal Information We Collect

Partners and Affiliates.
We may disclose any information we receive to our partners, corporate affiliates, parents, or subsidiaries for any purpose described in this Privacy Policy.

Vendors and Service Providers.
We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.

API Providers.
We may share certain de-identified information collected, generated, or derived by us in connection with your use of our Services with the providers of the APIs you use in connection with our Services.

Marketing.
We do not rent, sell, or share personal information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.

Third-Party App Integrations.
If you connect a third-party application to our Services, we may disclose information such as Slack to that third party.

Analytics Partners.
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google Analytics's practices by visiting https://www.google.com/policies/privacy/partners/.

As Required by Law and Similar Disclosures.
We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.

Merger, Sale, or Other Asset Transfers.
We may transfer or disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.

Consent. We may also disclose personal information from or about you or your devices with your permission.

Your Choices

Marketing Emails.

You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track.

There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

If you choose not to provide us with information we request, some features of our Services may not work as intended.

Data Retention

We take measures to delete your information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law, and any relevant statute of limitations.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no parts of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you may alert us at [email protected].

International Visitors

Our Services is hosted in the United States (“U.S.”) and intended for visitors located within the U.S. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your personal information from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or through our Services, you consent to such transfer, storage, and processing.

Changes to This Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or write to us at:

Supergood Systems, Inc.
PO Box 14577
San Francisco, CA 94114