Khoros API
Khoros has five separate API surfaces: Aurora GraphQL, Classic REST with LiQL, Care, Marketing, and Flow. Full reference docs sit behind Atlas community login, and rate limits are tight: 60 calls per minute on Care and 20 per minute on Analytics Reports.
Frequently asked questions
Khoros scores D+ on the API Report Card. Khoros has five separate API surfaces: Aurora GraphQL, Classic REST with LiQL, Care, Marketing, and Flow. Full reference docs sit behind Atlas community login, and rate limits are tight: 60 calls per minute on Care and 20 per minute on Analytics Reports.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Khoros is an enterprise digital customer engagement suite that combines online community software, social media management/publishing/listening, and digital customer service (messaging-based contact center) into one stack for Fortune 500 brands.
Vertical: Enterprise digital customer engagement (horizontal SaaS, sold to brand/marketing/care/digital teams at large enterprises rather than to a single industry). Community managers configure boards, categories, ranks, badges, gamification, ideation, and Q&A on the Aurora or Classic community platform; members post questions, vendors and super-users answer, and SEO-optimized threads accumulate over years as the brand's de-facto self-service knowledge base.
Khoros is the most established name in enterprise community software (the former Lithium platform is essentially the category-defining product, alongside Salesforce Experience Cloud / Higher Logic / Discourse Enterprise / Vanilla Forums-Higher Logic) and a top-3 enterprise social engagement suite alongside Sprinklr and Sprout Social.
Yes, for any brand that runs a public Khoros community or omnichannel social care, the platform owns the entire customer engagement substrate: years of forum threads and accepted answers (the brand's de-facto self-service knowledge base and a major SEO asset), member identity and reputation (ranks, badges, kudos history, profiles, SSO mappings), social DM and case histories across every connected channel (WhatsApp, Apple Messages, X, Meta, SMS, web chat), agent productivity and routing data, sentiment/intent classifications, chatbot conversation logs, content calendars and published social posts, listening queries and historical mention data, and the full analytics layer (deflection, CSAT, response time, share of voice).
The constituent products are 20+ years old. Lithium Technologies was founded in 2001 (community), Spredfast in 2008 and Shoutlet in 2008 (social management, merged 2018), and Conversocial (later renamed Khoros Flow.ai assets) was founded in 2009.
Care Author and Conversation APIs hard-capped at 60 calls per 60 seconds; Analytics Reports API at 20/minute, breaking bulk export and BI sync use cases. Most full API reference documentation requires login to the Atlas customer community, not openly browsable for prospective integrators or third parties. Full sourced list under Sources below.
Common alternatives include Sprinklr, Sprout Social, Salesforce Experience Cloud, Higher Logic Vanilla, Discourse, Hootsuite. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.