The API Report CardAPI Index
Lucky Orange

Lucky Orange API

Conversion optimization · luckyorange.com

The developer surface is a client-side JavaScript SDK plus a Node library at developers.luckyorange.com, covering visitor identification, custom events, and recording control. A REST export API for recordings and heatmaps exists but is enterprise-gated, with auth and limits unpublished.

Last verified: July 2026Marketing & Sales
API GRADE
B
VERIFIED JUL 2026

SCORECARD

ExistencePOORPrimarily a client-side JS SDK; the server-side REST export API is enterprise-gated and barely documented.
AccessGOODThe browser SDK and Node library are self-serve for any customer; only deeper export endpoints sit behind enterprise contracts.
CoverageGOODThe SDK handles visitor identification, custom events, tags, recording start and stop, PII masking, and consent hooks.
AuthGOOD
Docs & DXGOODDocumented SDK at developers.luckyorange.com with guides for Segment, GTM, Shopify, and consent managers; no sandbox.
StabilityGOODThe current library is backwards-compatible with the deprecated legacy v0 API, giving older snippets a migration path.
MORE FROM THE REPORT CARD
Supergood: Lucky Orange shipped a real API. Most vendors don't; we ship near-native APIs for the rest.

Frequently asked questions

Lucky Orange scores B on the API Report Card. The developer surface is a client-side JavaScript SDK plus a Node library at developers.luckyorange.com, covering visitor identification, custom events, and recording control. A REST export API for recordings and heatmaps exists but is enterprise-gated, with auth and limits unpublished.

Tried to integrate with Lucky Orange?
SOURCES
Public-facing API/webhook documentation is thin compared to competitors, most developer surface area is the client-side JS SDK rather than a server-side REST API apitracker.io
Bulk export of session recording data is limited; customers can view recordings in the UI but cannot easily pull raw session events into a warehouse g2.com
No documented sandbox environment for testing integrations against a separate dataset apitracker.io
Legacy v0 browser API is deprecated in favor of the 'New Lucky Orange' library, requiring customers on older snippets to migrate developers.luckyorange.com
Webhook support is enabled via Zapier and platform integrations rather than a first-class native webhook subscription system documented for developers help.zapier.com
Custom event payloads have practical size and frequency limits that aren't clearly documented, leading to silent drops on high-traffic sites developers.luckyorange.com
Live visitor tracking is frequently glitchy and recordings sometimes fail to play back properly g2.com
Session limits are restrictive, customers blow through plan caps mid-month and face rising costs as traffic scales g2.com
Cannot fully export visitor/session data with all needed fields; what is visible on screen is not always extractable g2.com
Pricing feels high relative to free Microsoft Clarity, which offers unlimited sessions and unlimited heatmaps at $0 clarity.microsoft.com
Filtering and segmentation of recordings lacks depth compared to FullStory or Hotjar Business tier capterra.com
Customers on smaller plans report data retention windows (60 days base) being too short, with longer retention as paid add-ons luckyorange.com
Live chat module is basic, many customers turn it off in favor of Intercom/Drift/Crisp softwareadvice.com
Plan migrations and renaming (Build/Grow/Expand/Scale) have caused customer confusion about feature availability trustpilot.com