The API Report CardAPI Index
Restaurant365

Restaurant365 API

POS / Hospitality · restaurant365.com

Restaurant365 exposes a REST/JSON API plus an OData read connector, both publicly documented. Neither is self-serve: access starts with an email to support and customer sign-off. Auth is username/password bearer tokens, there are no webhooks, and sales queries cap at 31 days.

Last verified: August 2026Restaurants & Food ServiceMCP PARTIAL
API GRADE
A+
VERIFIED AUG 2026

SCORECARD

ExistenceGOODA REST/JSON API plus an OData read connector, both documented publicly at docs.restaurant365.com.
AccessPOORCredentials come by emailing R365 support and waiting for customer-side approval; there is no self-serve developer portal.
CoverageGOODAP invoices and GL entries are the core, with vendors, items, and locations; OData reads cap sales queries at 31 days.
AuthPOORAuth posts an API Managed User's username and password for a bearer token; no OAuth 2.0, scoped credentials, or rotation tooling.
Docs & DXPOORPublic docs exist but there is no sandbox, no webhooks, no OpenAPI spec, and the OData connector is explicitly unsupported.
StabilityGOOD
MCPPARTIALRestaurant365 has no official MCP server. Community MCP servers on GitHub connect Claude to the R365 OData API for read-only sales, labor, P&L, and inventory queries, with documented setup but very limited adoption. VERIFIED 2026-08
Supergood turns hard-to-integrate enterprise software into clean REST APIs and MCP tools: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

Restaurant365 scores A+ on Supergood's API Report Card. Restaurant365 exposes a REST/JSON API plus an OData read connector, both publicly documented. Neither is self-serve: access starts with an email to support and customer sign-off. Auth is username/password bearer tokens, there are no webhooks, and sales queries cap at 31 days.

Tried to integrate with Restaurant365?
SOURCES
API access requires emailing R365 Support and getting customer-side approval before credentials are issued - no self-serve developer portal docs.restaurant365.com
Authentication is username/password against an "API Managed User" with a bearer token - no OAuth 2.0, no scoped client credentials, no rotation tooling, creating credential-sprawl and rotation pain for partners docs.restaurant365.com
Sales-data OData queries hard-capped at 31 days per request, forcing partners to chunk historical back-fills into 12+ sequential calls per year per location docs.restaurant365.com
OData connector is explicitly unsupported by R365 - they will not troubleshoot client-side issues, only point to OData spec docs docs.restaurant365.com
Rate limits are not published numerically; documentation says "avoid overly broad queries" and warns of throttling without surfacing 429-style backoff guidance docs.restaurant365.com
No webhooks - all integrations are polling-based, which inflates request volume and lags real-time AP/GL/labor workflows docs.restaurant365.com
Partner-built integrations (POS, payroll, banking) are R365-owned and gated through the partner ecosystem program; ISVs report long lead times to get listed restaurant365.com
Third-party data-pipeline vendors (Portable.io, Fivetran community connectors) exist specifically because the native API surface is incomplete for analytics use cases portable.io
Dynamics NAV / Business Central lineage shows through in entity naming and behavior, surprising partners expecting modern REST conventions docs.restaurant365.com
Failed/incomplete onboarding leaving software unusable for months while billing continued; customers report waiting ~2 months for cancellation resolution bbb.org
Support is email-only and slow - users report support tickets sitting for days, with reps refusing to take phone calls even for time-sensitive accounting close issues g2.com
Platform-wide outages during accounting close week, blocking month-end financial reporting (R365 is the GL system of record) g2.com
Operations and Payroll modules sold in bundle but reported as unusable; customers end up paying for modules they don't use capterra.com
Removal of "Classic Version" eliminated workflows like memorized bank transfers, breaking existing accounting processes without a replacement g2.com
Manager mobile app workflows pull staff away from guests to enter inventory/log data; reported decreases in guest satisfaction and employee morale bbb.org
Pricing starts at $469/loc/mo and scales aggressively with add-on modules (payroll, workforce, training, AP automation, AI) - total cost frequently 2-3x headline xenia.team
Steep learning curve for staff not familiar with double-entry accounting; implementation typically takes 60-120 days with paid R365 implementation services required softwareadvice.com
August 2025 9% workforce reduction raised customer concerns about support staffing and product velocity prnewswire.com