The API Report CardAPI Index
Restaurant365

Restaurant365 API

POS / Hospitality · restaurant365.com

Restaurant365 exposes a REST/JSON API plus an OData read connector, both publicly documented. Neither is self-serve: access starts with an email to support and customer sign-off. Auth is username/password bearer tokens, there are no webhooks, and sales queries cap at 31 days.

Last verified: July 2026Restaurants & Food Service
API GRADE
A+
VERIFIED JUL 2026

SCORECARD

ExistenceGOODA REST/JSON API plus an OData read connector, both documented publicly at docs.restaurant365.com.
AccessPOORCredentials come by emailing R365 support and waiting for customer-side approval; there is no self-serve developer portal.
CoverageGOODAP invoices and GL entries are the core, with vendors, items, and locations; OData reads cap sales queries at 31 days.
AuthPOORAuth posts an API Managed User's username and password for a bearer token; no OAuth 2.0, scoped credentials, or rotation tooling.
Docs & DXPOORPublic docs exist but there is no sandbox, no webhooks, no OpenAPI spec, and the OData connector is explicitly unsupported.
StabilityGOOD
Supergood: Restaurant365 shipped a real API. Most vendors don't; we ship near-native APIs for the rest.

Frequently asked questions

Restaurant365 scores A+ on the API Report Card. Restaurant365 exposes a REST/JSON API plus an OData read connector, both publicly documented. Neither is self-serve: access starts with an email to support and customer sign-off. Auth is username/password bearer tokens, there are no webhooks, and sales queries cap at 31 days.

Tried to integrate with Restaurant365?
SOURCES
API access requires emailing R365 Support and getting customer-side approval before credentials are issued - no self-serve developer portal docs.restaurant365.com
Authentication is username/password against an "API Managed User" with a bearer token - no OAuth 2.0, no scoped client credentials, no rotation tooling, creating credential-sprawl and rotation pain for partners docs.restaurant365.com
Sales-data OData queries hard-capped at 31 days per request, forcing partners to chunk historical back-fills into 12+ sequential calls per year per location docs.restaurant365.com
OData connector is explicitly unsupported by R365 - they will not troubleshoot client-side issues, only point to OData spec docs docs.restaurant365.com
Rate limits are not published numerically; documentation says "avoid overly broad queries" and warns of throttling without surfacing 429-style backoff guidance docs.restaurant365.com
No webhooks - all integrations are polling-based, which inflates request volume and lags real-time AP/GL/labor workflows docs.restaurant365.com
Partner-built integrations (POS, payroll, banking) are R365-owned and gated through the partner ecosystem program; ISVs report long lead times to get listed restaurant365.com
Third-party data-pipeline vendors (Portable.io, Fivetran community connectors) exist specifically because the native API surface is incomplete for analytics use cases portable.io
Dynamics NAV / Business Central lineage shows through in entity naming and behavior, surprising partners expecting modern REST conventions docs.restaurant365.com
Failed/incomplete onboarding leaving software unusable for months while billing continued; customers report waiting ~2 months for cancellation resolution bbb.org
Support is email-only and slow - users report support tickets sitting for days, with reps refusing to take phone calls even for time-sensitive accounting close issues g2.com
Platform-wide outages during accounting close week, blocking month-end financial reporting (R365 is the GL system of record) g2.com
Operations and Payroll modules sold in bundle but reported as unusable; customers end up paying for modules they don't use capterra.com
Removal of "Classic Version" eliminated workflows like memorized bank transfers, breaking existing accounting processes without a replacement g2.com
Manager mobile app workflows pull staff away from guests to enter inventory/log data; reported decreases in guest satisfaction and employee morale bbb.org
Pricing starts at $469/loc/mo and scales aggressively with add-on modules (payroll, workforce, training, AP automation, AI) - total cost frequently 2-3x headline xenia.team
Steep learning curve for staff not familiar with double-entry accounting; implementation typically takes 60-120 days with paid R365 implementation services required softwareadvice.com
August 2025 9% workforce reduction raised customer concerns about support staffing and product velocity prnewswire.com