The API Report CardAPI Index
RoomRaccoon

RoomRaccoon API

POS / Hospitality · roomraccoon.com

RoomRaccoon runs a versioned v2 REST API with webhooks, but no self-serve developer portal. Access starts with a Connectivity Sign Up form or an email, then an API key and Hotel ID, plus a 30-minute certification call. OpenAPI and Postman collections exist but are not published publicly.

Last verified: October 2026Hospitality & TravelNO MCP
API GRADE
C
VERIFIED OCT 2026

SCORECARD

ExistenceGOODA versioned REST API (v2) at api.roomraccoon.com with webhook support for partner integrations.
AccessPOORNo self-serve portal: apply via the Connectivity Sign Up form or email, then pass a 30-minute certification call.
CoverageMIXED400+ live connections span POS, channels, and payments, but payments default to RaccoonPay; direct Stripe or Adyen paths are restricted.
AuthMIXEDA static API key plus Hotel ID, issued only after the partner application is accepted.
Docs & DXPOOROpenAPI and Postman collections exist but only after partner onboarding; no SDKs, no public GitHub, and rate limits are undocumented.
StabilityMIXEDRate limits, throttle policies, and error taxonomies are not publicly documented; ceilings are learned empirically.
MCPNONENo official or community MCP server was found for RoomRaccoon. Searches of GitHub, npm, and PyPI returned no MCP projects for the platform. VERIFIED 2026-08
MORE FROM THE REPORT CARD
Supergood turns hard-to-integrate enterprise software into clean REST APIs and MCP tools: stable endpoints, normalized JSON, managed auth.

Frequently asked questions

RoomRaccoon scores C on Supergood's API Report Card. RoomRaccoon runs a versioned v2 REST API with webhooks, but no self-serve developer portal. Access starts with a Connectivity Sign Up form or an email, then an API key and Hotel ID, plus a 30-minute certification call. OpenAPI and Postman collections exist but are not published publicly.

Tried to integrate with RoomRaccoon?
SOURCES
No public, self-serve developer portal - API access requires emailing connectivity@roomraccoon.com or filling a partner sign-up form before any docs or sandbox credentials are issued partner.roomraccoon.com ↗
Documentation is not publicly indexed - apitracker.io entry confirms OpenAPI/Postman exist but they are not linked from roomraccoon.com and require partner onboarding apitracker.io ↗
Certification flow gated by a 30-minute partner call before integration goes live - slows time-to-first-integration vs. modern open-API peers like Mews or Apaleo roomraccoon.com ↗
Rate limits, throttle policies and error taxonomies not publicly documented; integrators learn ceilings empirically apitracker.io ↗
Payments are routed through RaccoonPay by default - alternative gateway integrations (Stripe, Adyen direct) are restricted, per Trustpilot complaints trustpilot.com ↗
No public GitHub presence or SDK libraries - integrators must hand-roll HTTP clients against the v2 REST surface github.com ↗
Channel-manager API surface is mediated through partners (HyperGuest, etc.) rather than a single unified RoomRaccoon-published spec roomraccoon.com ↗
Billing support widely reported as unresponsive; invoice errors and direct-debit disputes reported on Trustpilot trustpilot.com ↗
Annual contracts non-refundable and hard to exit; users report contract lock-in pressure with 48-hour 'special offers' requiring annual upfront payment trustpilot.com ↗
Forced use of RaccoonPay reported by some users; one Trustpilot reviewer reported being told Stripe integration was unavailable post-contract despite pre-sale commitment trustpilot.com ↗
Software bugs and performance slowness during peak periods capterra.com ↗
Pricing perceived as high relative to peers, especially once full feature set requires multiple upgrade tiers capterra.com ↗
Limited fit for complex multi-outlet properties (hotels with full restaurants, large F&B operations) - better suited to smaller B&Bs g2.com ↗
Customer support hours not 24/7; users in different time zones report slow responses for time-sensitive front-desk issues softwareadvice.com ↗
Cancellation/refund disputes - users report difficulty obtaining refunds for unused subscription periods trustpilot.com ↗