Mews API
Mews publishes four public REST APIs (Connector, Channel Manager, Booking Engine, POS) with open docs and a demo sandbox. Production credentials are partner gated: ISVs apply, sign agreements, and pass review before go-live. Webhooks are real but carry a 5-second response SLA.
Frequently asked questions
Mews scores F on Supergood's API Report Card. Mews publishes four public REST APIs (Connector, Channel Manager, Booking Engine, POS) with open docs and a demo sandbox. Production credentials are partner gated: ISVs apply, sign agreements, and pass review before go-live. Webhooks are real but carry a 5-second response SLA.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
Mews is a cloud-native hospitality platform ('the operating system for modern hotels') that consolidates what most properties previously stitched together from 5–8 separate vendors into a single SaaS account.
POS / Hospitality, specifically the cloud-native independent, boutique, lifestyle, hostel, serviced-apartment, extended-stay and mid-to-upper-mid hotel-group segment that sits between SMB owner-operators (Little Hotelier, eviivo, ResNexus) and the enterprise/branded-chain tier (Oracle OPERA, Sabre SynXis, Amadeus iHotelier, Infor HMS, Agilysys). A 120-room lifestyle hotel in Amsterdam (part of a 12-property European portfolio) runs its entire front-of-house, F&B and distribution stack inside Mews.
Mews is unambiguously a top-2 cloud-native independent/boutique/mid-market hotel PMS globally and arguably the EMEA leader in the segment.
For an independent, boutique, lifestyle, hostel, serviced-apartment or mid-market chain property running its full front-of-house, F&B and distribution stack on Mews, the platform is the operational system of record.
Founded in 2012 in Prague by Richard Valtr (a former hotel owner) and Matthijs Welle (current CEO), with the explicit thesis of building a cloud-native, mobile-first, open-platform PMS to replace legacy on-prem systems (Opera, Fidelio, Protel).
Partner-program gating, to obtain production ClientToken / AccessToken credentials, ISVs must apply, describe the integration, sign partner agreements and be reviewed before getting production access (demo / sandbox is more freely available). Token model can be confusing, ClientToken (application identity) vs AccessToken (property connection) vs Portfolio Access Token (multi-property) requires careful coordination, and multi-property chains often need bespoke token provisioning. Full sourced list under Sources below.
Common alternatives include Cloudbeds, Oracle OPERA Cloud, Apaleo, RoomRaccoon, Amenitiz, Little Hotelier. Graded alternatives appear under "More from the report card" below.
Supergood's grades measure one thing: can a customer's engineering team get their own data out programmatically? Supergood checks six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and rolls them into a letter grade. Supergood re-verifies grades, and they only move on evidence.
Yes, via a managed API layer. Supergood builds REST APIs and MCP servers for authenticated enterprise web apps, so AI agents and internal tools can read and write data programmatically. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
Mews has partial MCP support. Mews has no official MCP server and its Connector API documentation does not mention MCP. Community servers wrapping the Mews Connector API exist on GitHub, including one covering reservations, guests, and availability updated in March 2026, though adoption is minimal.
Partially. MCP support for Mews exists but is incomplete, so what MCP clients like Claude, Cursor, and Codex can reach depends on what the available server covers.