Shop-Ware API
A public REST API is documented on Stoplight at api.shop-ware.com, using an API-Partner-ID plus shop-issued keys. Access is gated by the Technology Partner Program, and each shop must individually enable an integration. Docs are thin on examples, with no SDKs.
Frequently asked questions
Shop-Ware scores F on the API Report Card. A public REST API is documented on Stoplight at api.shop-ware.com, using an API-Partner-ID plus shop-issued keys. Access is gated by the Technology Partner Program, and each shop must individually enable an integration. Docs are thin on examples, with no SDKs.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Shop-Ware is a cloud-native shop management system (SMS) for independent auto repair shops, marketed as 'turning everyday shop management into an elevated experience.' Founded in San Francisco by Carolyn Coquillette, the platform bundles a digital workflow board, estimating (Quick Quote), the TechApp for technician inspections with photo/video, the customer-facing Digital Vehicle Experience (DVX) for online approvals and messaging, an AI Parts Matrix for pricing and procurement, integrated payments, real-time analytics, multi-shop management, and a back-office accounting bridge.
Automotive aftermarket, independent mechanical repair shops, from single-bay owner-operators to large multi-shop operators (MSOs) and regional franchise groups. Service writers create repair orders and quick quotes from the digital workflow board; technicians use the TechApp tablet interface to perform multi-point inspections, attach photos and videos, and recommend work; customers receive a DVX link via SMS/email to review the inspection, approve or decline individual line items, message the shop, and pay online.
High within its niche.
Shop-Ware holds the full operating record of an auto repair shop: every repair order and estimate, VIN-decoded vehicle history, multi-point inspection results with photos and videos, parts orders and supplier invoices through PartsTech / NexPart / Worldpac / Epicor, labor time and technician productivity, customer contact and approval history, integrated card and ACH payment records via 360 Payments and Shop-Ware Payments, and the full GL feed pushed to QuickBooks via Back Office.
Modern. Founded in 2013 and launched as a cloud-native, mobile-first SMS at a time when the market was dominated by Windows-desktop incumbents (Mitchell 1, R.O. Writer, ManagerPlus).
API access is gated behind a formal Technology Partner Program, small developers and individual shops cannot self-serve API keys without going through partner approval. Public Stoplight documentation is thin on examples and SDKs; integrators report needing direct Shop-Ware support to build production-grade integrations. Full sourced list under Sources below.
Common alternatives include Tekmetric, Shopmonkey, Mitchell 1 Manager SE, Protractor, AutoLeap, ShopController. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes. Supergood maintains an unofficial Shop-Ware API and MCP server so AI agents and internal tools can read and write Shop-Ware data. See the Shop-Ware integration docs at supergood.ai/docs/shop-ware-api.