Shop-Ware API
A public REST API is documented on Stoplight at api.shop-ware.com, using an API-Partner-ID plus shop-issued keys. Access is gated by the Technology Partner Program, and each shop must individually enable an integration. Docs are thin on examples, with no SDKs.
Frequently asked questions
Shop-Ware scores F on the API Report Card. A public REST API is documented on Stoplight at api.shop-ware.com, using an API-Partner-ID plus shop-issued keys. Access is gated by the Technology Partner Program, and each shop must individually enable an integration. Docs are thin on examples, with no SDKs.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
Shop-Ware is a cloud-native shop management system (SMS) for independent auto repair shops, marketed as 'turning everyday shop management into an elevated experience.' Founded in San Francisco by Carolyn Coquillette, the platform bundles a digital workflow board, estimating (Quick Quote), the TechApp for technician inspections with photo/video, the customer-facing Digital Vehicle Experience (DVX) for online approvals and messaging, an AI Parts Matrix for pricing and procurement, integrated payments, real-time analytics, multi-shop management, and a back-office accounting bridge.
Automotive aftermarket, independent mechanical repair shops, from single-bay owner-operators to large multi-shop operators (MSOs) and regional franchise groups. Service writers create repair orders and quick quotes from the digital workflow board; technicians use the TechApp tablet interface to perform multi-point inspections, attach photos and videos, and recommend work; customers receive a DVX link via SMS/email to review the inspection, approve or decline individual line items, message the shop, and pay online.
High within its niche.
Shop-Ware holds the full operating record of an auto repair shop: every repair order and estimate, VIN-decoded vehicle history, multi-point inspection results with photos and videos, parts orders and supplier invoices through PartsTech / NexPart / Worldpac / Epicor, labor time and technician productivity, customer contact and approval history, integrated card and ACH payment records via 360 Payments and Shop-Ware Payments, and the full GL feed pushed to QuickBooks via Back Office.
Modern. Founded in 2013 and launched as a cloud-native, mobile-first SMS at a time when the market was dominated by Windows-desktop incumbents (Mitchell 1, R.O. Writer, ManagerPlus).
API access is gated behind a formal Technology Partner Program, small developers and individual shops cannot self-serve API keys without going through partner approval. Public Stoplight documentation is thin on examples and SDKs; integrators report needing direct Shop-Ware support to build production-grade integrations. Full sourced list under Sources below.
Common alternatives include Tekmetric, Shopmonkey, Mitchell 1 Manager SE, Protractor, AutoLeap, ShopController. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.
Yes, via a managed API layer. Supergood builds REST APIs and MCP servers for authenticated enterprise web apps, so AI agents and internal tools can read and write data programmatically.