Tidio API
REST endpoints, webhooks, and a chat-widget JS SDK are documented at developers.tidio.com. Backend API access requires the $749/mo Plus plan or above; Free through Growth tiers get only a products endpoint. Rate limits are 60 req/min on Plus and 120 on Premium, counted per project.
Frequently asked questions
Tidio scores D+ on the API Report Card. REST endpoints, webhooks, and a chat-widget JS SDK are documented at developers.tidio.com. Backend API access requires the $749/mo Plus plan or above; Free through Growth tiers get only a products endpoint. Rate limits are 60 req/min on Plus and 120 on Premium, counted per project.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Tidio is a customer service and conversational AI platform built for small-to-medium businesses and ecommerce stores.
Vertical: horizontal SMB customer service / live chat / conversational AI, not industry-specific. A small ecommerce store or SaaS startup signs up for the free plan, installs the Tidio script tag or Shopify/WordPress plugin, and immediately gets a chat widget on the site.
Tidio reports 300,000+ businesses using the platform, ~$48.4M ARR in 2024 (up from $29.4M in 2023, per GetLatka), ~170 employees, and is bootstrapped and profitable.
Yes, for any business that runs customer chat, sales engagement, or AI deflection through Tidio, the platform is the system of record for: the full chat transcript history across Live Chat, Lyro AI, and Flows (often years of conversations); visitor identity and behavioral data (URL trail, geo, custom variables, cart contents on ecommerce, prior session history); contact and lead records with custom attributes and tags; ticket data across email, Messenger, Instagram, and WhatsApp with status, assignee, and SLA tracking; Lyro AI training data (knowledge base content, FAQ embeddings, conversation logs used for tuning); Flows configurations (lead-capture rules, qualification trees, automation logic); operator/agent performance and productivity metrics; integration-pushed context (Shopify orders, HubSpot/Mailchimp records, custom CRM fields).
Founded in 2013 in Szczecin, Poland by Titus Golas (CEO) and Marcin Wieclaw, originally as a simple live-chat widget. Bootstrapped from inception, no external venture funding through 2024 per Crunchbase/PitchBook.
OpenAPI is gated to Plus plan ($749/mo) and above, Free, Starter ($24.17/mo), and Growth ($49.17/mo) customers have no backend API access at all (except a single Products Recommendation endpoint). Plus-tier rate limit of 60 req/min is restrictive for bulk operations, backfills, and concurrent integrations; Premium doubles to 120 req/min but still tight for warehouse-grade sync. Full sourced list under Sources below.
Common alternatives include Intercom, Zendesk (Chat / Suite), LiveChat (Text S.A.), Freshchat (Freshworks), Drift (Salesloft), HubSpot Service Hub (Chat). Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.