Tidio API
REST endpoints, webhooks, and a chat-widget JS SDK are documented at developers.tidio.com. Backend API access requires the $749/mo Plus plan or above; Free through Growth tiers get only a products endpoint. Rate limits are 60 req/min on Plus and 120 on Premium, counted per project.
Frequently asked questions
Tidio scores D+ on the API Report Card. REST endpoints, webhooks, and a chat-widget JS SDK are documented at developers.tidio.com. Backend API access requires the $749/mo Plus plan or above; Free through Growth tiers get only a products endpoint. Rate limits are 60 req/min on Plus and 120 on Premium, counted per project.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
Tidio is a customer service and conversational AI platform built for small-to-medium businesses and ecommerce stores.
Vertical: horizontal SMB customer service / live chat / conversational AI, not industry-specific. A small ecommerce store or SaaS startup signs up for the free plan, installs the Tidio script tag or Shopify/WordPress plugin, and immediately gets a chat widget on the site.
Tidio reports 300,000+ businesses using the platform, ~$48.4M ARR in 2024 (up from $29.4M in 2023, per GetLatka), ~170 employees, and is bootstrapped and profitable.
Yes, for any business that runs customer chat, sales engagement, or AI deflection through Tidio, the platform is the system of record for: the full chat transcript history across Live Chat, Lyro AI, and Flows (often years of conversations); visitor identity and behavioral data (URL trail, geo, custom variables, cart contents on ecommerce, prior session history); contact and lead records with custom attributes and tags; ticket data across email, Messenger, Instagram, and WhatsApp with status, assignee, and SLA tracking; Lyro AI training data (knowledge base content, FAQ embeddings, conversation logs used for tuning); Flows configurations (lead-capture rules, qualification trees, automation logic); operator/agent performance and productivity metrics; integration-pushed context (Shopify orders, HubSpot/Mailchimp records, custom CRM fields).
Founded in 2013 in Szczecin, Poland by Titus Golas (CEO) and Marcin Wieclaw, originally as a simple live-chat widget. Bootstrapped from inception, no external venture funding through 2024 per Crunchbase/PitchBook.
OpenAPI is gated to Plus plan ($749/mo) and above, Free, Starter ($24.17/mo), and Growth ($49.17/mo) customers have no backend API access at all (except a single Products Recommendation endpoint). Plus-tier rate limit of 60 req/min is restrictive for bulk operations, backfills, and concurrent integrations; Premium doubles to 120 req/min but still tight for warehouse-grade sync. Full sourced list under Sources below.
Common alternatives include Intercom, Zendesk (Chat / Suite), LiveChat (Text S.A.), Freshchat (Freshworks), Drift (Salesloft), HubSpot Service Hub (Chat). Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.