UpdatePromise API
UpdatePromise runs a private XML API but publishes no docs, credentials or partner program. Integrations are arranged one by one through DMS and OEM certifications, and the only public path is a sales inquiry form.
Frequently asked questions
UpdatePromise scores F on Supergood's API Report Card. UpdatePromise runs a private XML API but publishes no docs, credentials or partner program. Integrations are arranged one by one through DMS and OEM certifications, and the only public path is a sales inquiry form.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly. Site terms may apply to any integration approach, and how they apply is a determination each team makes for itself.
UpdatePromise is a fixed-operations platform for dealership service departments built around automated, TCPA-compliant status messaging.
Automotive; franchised dealership service departments and OEM service programs, with a legacy collision-repair line. Customers book online or through OEM apps, check in on a tablet with a video walkaround, receive automated text updates as the RO moves through the shop, review inspection media, approve recommendations, finance or pay from their phone, and get review and appraisal prompts afterward.
UpdatePromise publishes no dealership count; aggregator profiles put it at about 61 employees and roughly $21 million in revenue (https://linkedin.com/company/updatepromise.com), and its reach is driven by OEM preferred-provider programs (Honda, Acura, Hyundai, Genesis, Mazda) rather than broad independent adoption.
Appointments and shop capacity, vehicle check-in photos and video, multipoint inspection findings and approvals, automated status message logs and customer replies (used as authorization evidence with regulators), payment and financing transactions, merchant processing volume, review and survey data, and trade-in appraisal interest.
Founded 2009.
Technicians call the UpdatePromise Scan app terribly slow, clunky and buggy, saying it slows shops down. Employer reviews average 3.7 out of 5 with lower marks for work-life balance and culture. Full sourced list under Sources below.
Common alternatives include Xtime, myKaarma, Dealer-FX, TEXT2DRIVE. Graded alternatives appear under "More from the report card" below.
Supergood's grades measure one thing: can a customer's engineering team get their own data out programmatically? Supergood checks six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and rolls them into a letter grade. Supergood re-verifies grades, and they only move on evidence.
Not that we could find. There is no official UpdatePromise MCP server in any public registry, and no maintained community server we're aware of. We re-verify this periodically — report an inaccuracy below if we missed one.
Not natively. UpdatePromise doesn't publish an MCP server, so MCP clients like Claude, Cursor, and Codex have nothing to connect to out of the box. If that changes, this page will reflect it.