Vitally API
Two self-serve, documented APIs at docs.vitally.io: a REST API for CRUD on accounts, users, tasks, and custom objects, and an Analytics API for product event ingestion. Keys come from Settings with a documented 1,000 req/min limit. The gaps: no official SDKs and no outbound webhooks.
Frequently asked questions
Vitally scores D+ on the API Report Card. Two self-serve, documented APIs at docs.vitally.io: a REST API for CRUD on accounts, users, tasks, and custom objects, and an Analytics API for product event ingestion. Keys come from Settings with a documented 1,000 req/min limit. The gaps: no official SDKs and no outbound webhooks.
Without a usable official API, teams fall back on manual exports, file drops, or one-off vendor integrations. The other option is an unofficial API layer like Supergood that automates the authenticated web app directly.
Vitally is an AI-powered customer success platform (CSP) headquartered in New York, NY, founded in 2017 by Jamie Davidson and Patrick Vatterott (TechStars NYC 2017 cohort).
Vertical: Customer Success Platform (CSP), horizontal post-sales SaaS sold primarily to B2B SaaS companies, with notable strength in product-led-growth (PLG) and developer-tools companies. CSMs use Vitally daily to review their book of business, check health score changes, triage at-risk accounts surfaced by Vitally AI, log Notes after customer calls, trigger Playbooks for onboarding/adoption/renewal motions, run Projects (kanban/agile tracking) against customer milestones, send NPS and custom surveys, and join customer meetings where Vitally AI auto-transcribes and generates follow-up tasks.
6/10. Vitally is a top-5 CSP brand and the modern challenger to Gainsight/Totango/ChurnZero, with 600+ reviews and a 4.5 average on G2 (Momentum Leader, Grid Leader across Client Onboarding, Customer Success, and Customer Revenue Optimization).
Yes, for any B2B SaaS company running customer success on Vitally, it is the system of record for the renewal book: every Account's health score and underlying weighted inputs, every User identity and custom trait, every Conversation/Note/Meeting (including AI-generated transcripts and summaries), the full Playbook execution state, all Tasks and agile Projects driving onboarding/EBR/renewal motions, every NPS and custom survey response, Custom Object data modeling customer-specific entities (subscriptions, licenses, products), product usage Events ingested via the Analytics API, and the Vitally AI copilot interaction history.
Founded in 2017 in New York, NY by Jamie Davidson (CEO) and Patrick Vatterott (CTO), out of the TechStars NYC 2017 accelerator.
No outbound webhooks documented in the public REST API surface, integrators must poll or rely on inbound push patterns. No native SCIM 2.0 endpoint and no IdP-native SCIM provisioning documented, IT/identity teams must script via REST. Full sourced list under Sources below.
Common alternatives include Gainsight, Totango, ChurnZero, Planhat, ClientSuccess, Custify. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.