CivicPlus API
CivicPlus is a civic technology platform serving 13,000+ local governments with software for municipal websites, permitting and licensing, agendas and meetings, 311 service requests, public records, recreation, utility billing, and mass notifications. An unofficial API lets you programmatically pull permits, license applications, code-enforcement cases, 311 service requests, public-records requests, agenda items, and recreation registrations—and push updates like new applications, request status changes, and resident notifications back into CivicPlus.
What is CivicPlus?
CivicPlus is a civic technology platform serving more than 13,000 local governments with integrated software that streamlines operations, boosts resident engagement, and increases administrative efficiency. Agencies use CivicPlus to run their municipal website and resident portal, process permits, licenses, and code-enforcement cases, manage agendas and clerk workflows, handle 311 service requests and public-records submissions, administer recreation programs and utility billing, and broadcast emergency and routine mass notifications.
Core product areas include:
- Municipal Websites and Resident Portal (digital city hall and unified resident access)
- Community Development (planning, permitting, licensing, code enforcement, fire safety)
- Agenda and Meeting Management plus Clerk solutions
- SeeClickFix 311 CRM (resident service request management)
- NextRequest public records and FOIA request management
- Municode Codification (codes and ordinances), Recreation Management, Asset Management, Utility Billing, and Mass Notification
Common data entities:
- Permits, License Applications, Inspections, Code Enforcement Cases
- Service Requests (311), Resident Accounts, Cases, Comments
- Public Records Requests, FOIA Submissions, Responsive Documents
- Agendas, Meetings, Agenda Items, Minutes, Votes
- Recreation Programs, Activities, Registrations, Facilities, Reservations
- Utility Accounts, Bills, Payments, and Notification Recipients
- Ordinances, Codes, Documents, and Attachments
The CivicPlus Integration Challenge
Local governments run mission-critical workflows on CivicPlus daily, but turning portal- and product-driven processes into API-driven automation is non-trivial:
- Suite spread: Community Development, SeeClickFix, NextRequest, Municode, Recreation, and Utility Billing each have their own object models, IDs, and lifecycle states
- Acquired products: many modules came in through acquisition and were never designed to share a single consistent API surface
- Integration Hub gating: API and data-sharing access often flows through the Integration Hub and per-agency configuration rather than an open, self-serve developer portal
- Authentication complexity: single sign-on and MFA are common across municipal deployments and complicate headless automation
- Per-agency configuration: permit types, license categories, request workflows, and forms are tailored per jurisdiction, so generic integrations break across tenants
- Records and document workflows: public-records responses, permit attachments, and agenda packets need careful upload/download and redaction-aware handling
How Supergood Creates CivicPlus APIs
Supergood reverse-engineers authenticated browser flows and CivicPlus's Integration Hub interactions to deliver a resilient API layer for your agency's CivicPlus deployment—across Community Development, SeeClickFix, NextRequest, and the rest of the suite.
- Handles single sign-on, username/password, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across permits, 311 requests, records requests, agendas, and recreation so you integrate once and rely on consistent objects
- Aligns with each agency's configured permit types, request workflows, and entitlements to ensure compliant access
Use CivicPlus with AI agents: CivicPlus MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your CivicPlus modules, jurisdiction configuration, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready CivicPlus adapter tailored to your agency's configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as CivicPlus evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a CivicPlus agency deployment using single sign-on, username/password, or MFA and obtain a session token for downstream calls.
Community Development
/permitsList permits and license applications with filters for type, status, applicant, and submission date range.
Community Development
/submit_applicationSubmit a new permit or license application against the agency's configured permit types and workflows.
Service Requests
/service_requestsRetrieve SeeClickFix 311 service requests with status, category, assignment, and location filters.
Public Records
/records_requestsPull NextRequest public-records and FOIA requests, their status, and responsive documents.
Meetings
/agendasList agendas, meetings, agenda items, and minutes from the agenda and meeting management module.
Use Cases
Sync permits and licensing into your systems
- Pull active permits, license applications, and inspections from Community Development into a single warehouse - Push new applications and status updates back into CivicPlus without portal clicks - Surface code-enforcement cases and overdue inspections to staff dashboards
Automate 311 service request workflows
- Stream SeeClickFix 311 requests and status changes to downstream CRM, GIS, and work-order tools - Route requests by category and location to the right department automatically - Post resident updates and resolution notices back to the original request
Track public records and FOIA requests
- Sync NextRequest public-records requests and due dates into compliance dashboards - Pull responsive documents and redaction status for audit and reporting - Trigger reminders and escalations as statutory deadlines approach
Unify meetings, recreation, and utility data
- Pull agendas, agenda items, minutes, and votes for transparency and archival systems - Sync recreation programs, registrations, and facility reservations into reporting tools - Reconcile utility accounts, bills, and payments across the resident portal
Technical Specifications
Authentication
Single sign-on, username/password, and MFA (SMS, email, TOTP) handled in a managed session
Connectivity
Authenticated browser flows plus the CivicPlus Integration Hub where exposed by the agency
Response format
Normalized JSON across permits, 311 requests, records requests, agendas, and recreation objects
Rate limits
Adaptive throttling tuned to your agency deployment to avoid CivicPlus-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for permits, service requests, and records requests with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for permit status, 311 request updates, records-request changes, and agenda publication
Latency
Sub-second reads on cached entities; multi-second writes when posting through permitting and request workflows
Throughput
Horizontally scaled workers sized to multi-module volume across Community Development, 311, and records
Reliability
Retry, backoff, and idempotency keys for application submissions, request updates, and notifications
Adaptation
Continuous monitoring of CivicPlus releases, Integration Hub changes, and per-agency configuration drift
Frequently asked questions
Yes. Supergood normalizes data across Community Development, SeeClickFix 311, NextRequest, Municode, Recreation Management, and Utility Billing, so permits, requests, records, agendas, and registrations are exposed through one consistent API surface.
No. Supergood works with your existing CivicPlus entitlements and authenticated sessions. Where the Integration Hub exposes endpoints for your agency we use them, but access does not depend on a separate open developer program.
Each deployment is profiled against its configured permit types, license categories, request workflows, and forms. Supergood preserves jurisdiction-specific fields and lifecycle states rather than forcing a generic schema.
Yes. Beyond reads, the API supports writes such as submitting permit and license applications, updating 311 service requests, and posting resident notifications, subject to your agency's entitlements.
NextRequest requests, responsive documents, and redaction status flow through scoped tokens and an encrypted credential vault with audit logging, so records workflows stay compliant and traceable.