Flight Centre Travel Group API
Flight Centre Travel Group (FCTG) is a global travel company spanning leisure and corporate brands (e.g., FCM, Corporate Traveler) that helps organizations book, manage, and reconcile business travel across flights, hotels, cars, and rail. An unofficial API lets you pull traveler prof
What is Flight Centre Travel Group?
Flight Centre Travel Group is a global travel retailer and travel management company serving both leisure travelers and businesses. Its corporate brands (including FCM and Corporate Traveler) provide booking tools, approvals, policy enforcement, supplier content, analytics/reporting, traveler assistance, and duty-of-care services. Teams use FCTG platforms to coordinate complex itineraries, enforce policy, manage approvals, issue tickets, and reconcile costs with detailed invoicing and reporting across regions and currencies.
Core product areas include:
- Corporate Travel Management (Online booking tools, approvals, policy compliance)
- Trip & Itinerary Management (PNRs, tickets/e-tickets, flight/hotel/car/rail segments)
- Finance & Reporting (Invoices, taxes, cost centers, GL codes, multi-currency)
- Risk & Duty of Care (Traveler tracking, disruption/risk alerts, communication)
- Traveler Experience (Mobile apps/assistants, messages, documents, preferences)
- Supplier & Content (GDS/aggregators, negotiated rates, fare rules)
Common data entities:
- Companies, Users/Travelers, Roles/Permissions
- Traveler Profiles (personal data, documents, loyalty memberships, preferences)
- Travel Policies and Approval Rules
- Trips/Itineraries (record locators/PNRs, statuses)
- Bookings/Segments (air, hotel, car, rail; fare/rate details; tickets)
- Approvals (states, approvers, timestamps, notes)
- Invoices and Receipts (line items, taxes, currency, cost allocations)
- Cost Centers/GL Codes, Projects, Departments
- Suppliers (airlines, hotels, car rental brands)
- Risk Events and Traveler Location Data
The Flight Centre Travel Group Integration Challenge
Corporate travel teams rely on FCTG platforms daily, but turning portal-centered workflows into API-driven automation can be hard:
- Multi-brand, portal-first experiences: Different brands and regions expose different views and workflows
- Complex data lineage: Itinerary data may span GDS records, mid-/back-office, and ticketing systems
- Policy and approvals: Context-rich decisions (in-policy vs. out-of-policy) tied to specific segments and fares
- Financial rigor: Invoices, taxes, cost centers, and multi-currency require careful normalization
- Authentication & SSO: Enterprise SSO/MFA complicates unattended, headless automation
- Reporting exports: Many teams rely on scheduled reports/CSVs or paid data extracts with limited webhook support
How Supergood Creates Flight Centre Travel Group APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your FCTG tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh, challenge handling, and change detection
- Normalizes GDS- and brand-specific fields (airline codes, fare classes, ticket numbers, rate plans) into consistent schemas
- Aligns with customer entitlements and role-based permissions to ensure compliant access across brands/regions
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Flight Centre Travel Group adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as platforms evolve.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Travelers
/travelersList traveler profiles with filters and summary details.
Trips
/tripsList trips/itineraries with PNRs, segments, approval and policy context.
Trip Approvals
/trips/{tripId}/approvalsSubmit an approval decision with policy metadata and notes.
Invoices
/invoicesRetrieve invoices and itemized line items for reconciliation.
Use Cases
Traveler & Trip Data Sync
- Mirror traveler profiles and itineraries to your data warehouse or internal systems - Keep upcoming trips current for operations, traveler communications, and analytics - Normalize PNRs, ticket numbers, loyalty IDs, and segment metadata across suppliers
Approvals & Policy Automation
- Trigger approval workflows from your app or chat tools and push decisions back - Capture policy context (reason codes, exception notes) for audit and analytics - Drive SLA alerts and notify stakeholders when itineraries change
Duty Of Care & Traveler Communications
- Ingest trip changes and disruptions to target affected travelers - Power traveler location dashboards and risk scoring - Send messages and attach updates/documents to trips
Financials: Invoices, Taxes, and ERP Sync
- Pull invoices and itemized segments to reconcile against ERP/accounting (e.g., QuickBooks, Xero) - Map cost centers, GL codes, and taxes; convert currency consistently - Generate attachments and cross-reference tickets/receipts for audits
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of travelers, trips/PNRs, approvals, and invoices
Security
Encrypted transport, scoped tokens, and audit logging; respects role-based permissions across FCTG brands
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., approvals, ticketing, itinerary changes)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume traveler and trip synchronization and invoice processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows commonly used in corporate travel, including Traveler Profiles, Trips/PNRs and segments (air, hotel, car, rail), Approvals and Policy outcomes, and Financials (Invoices, Taxes, Cost Centers, GL Codes). Exact coverage depends on your brand, region, and entitlements.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling for headless reliability.
Yes. We normalize invoices, taxes, and itemized segments to match your ERP/accounting schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Yes. Approval states, approver metadata, reason codes, and exception notes are modeled explicitly in our normalized responses so you can audit policy adherence and trigger downstream actions.