GoTab API
GoTab is hospitality commerce software used by restaurants, breweries, hotels, and food halls to power QR ordering, POS, kitchen display systems (KDS), and contactless payments. An unofficial API lets you programmatically pull order and tab lists, menu items and modifiers, ticket stat
What is GoTab?
GoTab is a cloud platform for hospitality commerce, enabling guests to order and pay via QR codes or staff-operated POS, with kitchen routing, tabs/checks, and multi-venue management. Teams use GoTab to manage digital menus and modifiers, process dine-in and takeout orders, route items to stations via KDS, handle tips/service charges and taxes, and close out tabs with partial/split payments—all with guest-facing experiences and staff tools.
Core product areas include:
- Ordering & Commerce (QR Ordering, Online Ordering, Dine-In, Pickup/Delivery)
- POS & Kitchen Operations (POS, KDS/Tickets, Station Routing)
- Menu Management (Menus, Items, Modifier Groups, Availability)
- Payments & Settlement (Cards, Cash, Room Charge/House Account, Tips, Service Charges, Taxes)
- Guest Experience (Customer Profiles, Receipts, Messaging)
- Multi-Venue Management (Locations, Zones/Tables, Devices, Staff Roles/Permissions)
Common data entities:
- Locations/Venues and Zones/Tables
- Menus, Items, Categories, Modifier Groups/Options
- Orders/Tickets (status lifecycle: placed, fired, ready, completed, closed)
- Tabs/Checks (balances, splits, transfers, service charges)
- Payments (method, authorization, capture, refunds), Tips/Gratuity
- Customers/Guests (contact info, order history)
- Staff Users/Roles (Server, Manager, Admin), Devices (POS/KDS terminals)
The GoTab Integration Challenge
Hospitality teams rely on GoTab for day-to-day operations, but turning front-end, QR-first interactions into API-driven automation introduces complexity:
- Role-aware experiences: Guests, servers, managers, and kitchen staff each see different data and permissions (e.g., closing tabs, comping items, issuing refunds)
- Menu dynamics: Modifier groups, station routing, availability windows, and zone-based menus require careful modeling
- Order lifecycle nuance: Split checks, transfers, partial payments, and voids/refunds affect how totals, tips, taxes, and service charges are calculated
- Kitchen event timing: Firing, bumping, and completing tickets span multiple stations; status changes must be captured consistently
- Authentication complexity: Manager PINs, device sessions, SSO for multi-location operators, and session lifecycles complicate headless automation
- Data access friction: Operators often report limited CSV exports or gated API access, making real-time integrations and automations hard to maintain
How Supergood Creates GoTab APIs
Supergood reverse-engineers authenticated browser and staff app flows to deliver a resilient API endpoint layer for your GoTab tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely; supports manager PIN challenges where applicable
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across venues and modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened GoTab adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as GoTab evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Orders
/ordersList orders with filters and summary details across venues and channels.
Menu Items
/menus/{menuId}/itemsCreate a menu item with pricing, modifiers, routing, and availability.
Tabs/Checks
/tabs/{tabId}/closeClose a tab/check with payment details, tips, and optional receipt delivery.
Use Cases
Real-Time Orders, Tabs & Customer Data Sync
- Mirror orders, tabs/checks, and guests into your internal systems for analytics - Keep menu metadata current across multi-venue operations - Normalize statuses, totals, taxes, and service charges for cross-location reporting
Kitchen & FOH Automation
- Drive KDS automations by ingesting ticket updates - Trigger alerts for SLA breaches (e.g., long prep times) and notify staff - Enrich workflows with device routing and zone/table assignments
Menu & Catalog Management
- Push new items, prices, and modifier groups from your catalog or ERP - Schedule availability windows and station routing programmatically - Bulk-edit menus for seasonal changes across locations
Payments, Tips & Accounting Sync
- Export settlements, tips, and service charges to accounting (e.g., QuickBooks, Xero) - Track refunds/voids and reconcile to ERP - Maintain audit trails for gratuity distribution and compliance
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports manager PIN challenges; service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of orders, tickets, tabs, menus, and payments
Security
Encrypted transport, scoped tokens, and audit logging; respects GoTab role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., order/ticket events, tab closed, refunds)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume order ingestion and menu/ticket automation across multi-venue operators
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Ordering/Commerce (QR, POS, Online), Kitchen Ops (KDS/Tickets), Menu Management (Items, Modifiers), and Payments/Tabs (Tips, Service Charges, Refunds), subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Manager PIN challenges for privileged actions are handled securely. Sessions refresh automatically with challenge handling.
Yes. We normalize orders, tabs, tips, taxes, and service charges to match your ERP/accounting schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Yes. We model tab/check splits, item transfers between tabs, voids, and refunds explicitly. Our normalized responses preserve audit trails and lifecycle timestamps for reconciliation.