Socotra API
Socotra is a cloud-native enterprise core platform that lets insurers configure and deploy any insurance product, spanning policy administration, billing, and claims across personal, commercial, specialty, life & health, embedded, and usage-based lines. An unofficial API lets you programmatically pull quotes, policies, invoices, payments, accounts, and claims—and push updates like new quotes, policy transactions, payments, and first notices of loss back into Socotra.
What is Socotra?
Socotra is a cloud-native enterprise core platform that lets insurers configure and deploy any insurance product with a flexible, product-agnostic data model. Carriers use Socotra to administer the full policy lifecycle—quoting, underwriting, binding, and policy transactions—alongside billing, payments, claims, and document generation, all exposed through fully documented public APIs and extended via a partner marketplace and modular UI portals.
Core product areas include:
- Socotra Policy (configuration-based policy administration: quoting, rating, underwriting, binding, transactions)
- Socotra Billing (installments, invoicing, payments, autopay, delinquency, general ledger integration)
- Modern UI & Portals (modular, customizable experiences for customers, agents, and staff)
- Socotra Assistant (AI capabilities for insurance operations)
- Data & Reporting (metrics, data lake access, and operational reporting)
- Operations Workbench and a partner marketplace of 40+ integrated applications
Common data entities:
- Quotes (created → priced → underwritten → accepted → issued)
- Policies, Terms, Segments, Transactions (renewals, cancellations, endorsements)
- Accounts (consumer, commercial, and business types)
- Invoices, Installments, Payments, Autopay, Delinquencies
- Claims and First Notice of Loss (FNOL) records
- Documents (static and dynamically generated policy and claim documents)
The Socotra Integration Challenge
Socotra exposes public APIs, but turning a carrier's configured tenant into reliable, production-grade automation still presents real obstacles:
- Product-agnostic configuration: Every carrier defines its own products, rating logic, and custom data types—generic integrations break when the configuration differs across tenants
- Multi-line spread: Personal, commercial, specialty, life & health, embedded, parametric, and usage-based products share a model but carry different fields, states, and lifecycle rules
- Authentication and credential management: Service accounts and personal access tokens must be provisioned, scoped, and rotated for headless automation
- Quote state progression: Quotes move through created, priced, underwritten, accepted, and issued states, each with its own valid transitions and side effects
- Billing and ledger precision: Installments, invoices, payments, and delinquency events require careful effective-date and reconciliation handling against the general ledger
- Document workflows: Static and dynamically generated policy and claim documents need careful generation, upload, and retrieval handling
How Supergood Creates Socotra APIs
Supergood reverse-engineers authenticated flows and Socotra's public API surface to deliver a resilient, normalized API layer tuned to your tenant's product configuration—across policy, billing, and claims.
- Handles service-account and personal-access-token authentication securely in a managed session
- Maintains session continuity with automated token refresh and change detection
- Normalizes responses across Quotes, Policies, Billing, and Claims so you integrate once and rely on consistent objects
- Aligns with your carrier-specific product definitions, custom data types, and entitlements to ensure compliant access
Use Socotra with AI agents: Socotra MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your products, lines of business, and authentication model.
- Supergood Generates and Validates Your API
We deliver a hardened, production-ready Socotra adapter tailored to your tenant configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Socotra evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a Socotra tenant using a service account or personal access token and obtain a session for downstream calls.
Policies
/policiesList bound policies with filters for product, line of business, status, term, and effective date range.
Policies
/create_quoteCreate a new quote and progress it through priced, underwritten, accepted, and issued states against the tenant's product configuration.
Claims
/claimsRetrieve claims and FNOL records with status, assignment, and loss-date filters.
Claims
/file_claimFile a First Notice of Loss against an existing policy with loss details, parties, and supporting documents.
Billing
/billingPull accounts, invoices, installments, and payments with autopay and delinquency status.
Use Cases
Sync policy and quote data into your warehouse
- Pull quotes, bound policies, terms, and transactions across personal, commercial, and specialty lines - Track quote state progression from created through issued for funnel analytics - Reconcile account and policyholder records for a unified customer 360
Automate quoting and policy transactions
- Create and price quotes programmatically against the tenant's configured products - Trigger underwriting, binding, and issuance without portal clicks - Post endorsements, renewals, and cancellations as policy transactions
Reconcile billing and payments
- Sync invoices, installments, and payments into general ledger and AR systems - Surface delinquent accounts and autopay failures to retention workflows - Match payment activity against installment schedules for accurate reconciliation
Streamline claims and FNOL intake
- Capture first notices of loss from external channels and post them into Socotra - Stream claim status and payment events to downstream BI and fraud tools - Attach and retrieve claim documents through the normalized document surface
Technical Specifications
Authentication
Service accounts and personal access tokens handled in a managed session
Connectivity
Authenticated flows plus Socotra's public REST API surface across Policy, Billing, and Claims
Response format
Normalized JSON across Quote, Policy, Billing, and Claim objects
Rate limits
Adaptive throttling tuned to your tenant to avoid carrier-side limits
Session management
Automatic token refresh, credential rotation, and re-authentication handling
Data freshness
Near real-time pulls for quotes, policies, billing, and claims with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for quote issuance, policy transactions, FNOL, claim status, and billing changes
Latency
Sub-second reads on cached entities; multi-second writes when posting through quoting and billing workflows
Throughput
Horizontally scaled workers sized to multi-line policy and billing volume
Reliability
Retry, backoff, and idempotency keys for transactions, billing adjustments, and claim events
Adaptation
Continuous monitoring of Socotra releases and carrier-specific configuration drift
Frequently asked questions
Yes. Socotra uses a product-agnostic data model, and Supergood normalizes data across personal, commercial, specialty, life & health, embedded, parametric, and usage-based products so you integrate policy, billing, and claim entities once across every line.
Supergood works with your existing Socotra service accounts and personal access tokens, handling provisioning, scoping, refresh, and rotation inside a managed session so your automation stays connected.
Each tenant is profiled against its configured products, rating logic, and custom data types. Supergood preserves carrier-specific fields, lifecycle states, and entitlements rather than forcing a generic schema.
Yes. Supergood exposes the quote progression from created through priced, underwritten, accepted, and issued, so you can create, price, bind, and issue policies programmatically without portal interaction.
Yes. Invoices, installments, payments, accounts, claims, FNOL records, and documents are exposed through the same normalized API surface alongside policy and quote data.