LiveChat API
Text Platform (LiveChat) exposes REST and WebSocket APIs across Agent Chat, Customer Chat, Configuration, Reports, HelpDesk, and Billing. Personal Access Tokens are genuinely self-serve from the Developer Console; only marketplace listings need review.
Frequently asked questions
LiveChat scores A on the API Report Card. Text Platform (LiveChat) exposes REST and WebSocket APIs across Agent Chat, Customer Chat, Configuration, Reports, HelpDesk, and Billing. Personal Access Tokens are genuinely self-serve from the Developer Console; only marketplace listings need review.
LiveChat has a workable official integration path. Most engineering teams can build against it directly. Open API: self-serve, documented, with SDKs
LiveChat is the flagship product of Text S.A. (Warsaw Stock Exchange: TXT, formerly LiveChat Software), a cloud-based customer service platform that pairs a real-time live-chat widget with agent workspace, AI Copilot, ticketing, visitor analytics, proactive engagement triggers, message sneak-peek, canned responses, and an integration marketplace of 200+ apps (Shopify, Salesforce, HubSpot, Slack, WhatsApp, Messenger, Instagram, Zapier).
Vertical: Horizontal customer service / live chat / conversational support SaaS, not industry-specific. A company embeds the LiveChat widget on its marketing site, ecommerce storefront, or in-app, and routes incoming chats to a team of agents using groups, skill-based routing, and round-robin assignment.
LiveChat reports 36,000+ paying companies in 150+ countries, with notable customers including Adobe, AirAsia, Best Buy, ING, Huawei, Orange, PayPal, and Sephora.
Yes.
Founded 2002 in Wrocław, Poland by Mariusz Cieśla and Urszula Jarzębowska as one of the first commercial live-chat products.
Rate limit of 180 requests/minute per API key (cloud) is restrictive for bulk operations and reporting backfills; 429s with X-RateLimit headers and Retry-After. Configuration API is entirely separate from Agent Chat / Customer Chat APIs, mixing base URLs returns 404s or auth errors, a common integration footgun. Full sourced list under Sources below.
Common alternatives include Intercom, Zendesk (Chat / Suite), Salesforce Service Cloud Messaging, Freshchat (Freshworks), Drift (Salesloft), Tidio. Graded alternatives appear under "More from the report card" below.
Grades measure one thing: can a customer's engineering team get their own data out programmatically? We check six things (whether a real API exists, how access is gated, data coverage, auth quality, docs and developer experience, and stability) and roll them into a letter grade. Grades get re-verified, and they only move on evidence.