Aldelo API
Aldelo is a cloud restaurant management platform powering point-of-sale, payments, online ordering, kitchen display, and AI agents for restaurants and bars. Aldelo Express exposes a REST Cloud API, but access is gated behind a developer certification and App Marketplace partner program — leaving most operators unable to reach their own order, menu, payment, and labor data. An unofficial API lets you programmatically pull orders, menu items, payments, inventory, and employee records, and push updates like new orders and menu changes back into Aldelo.
What is Aldelo?
Aldelo is a cloud-based restaurant management platform that unifies point-of-sale, payments, online ordering, kitchen operations, and AI-driven service for restaurants, bars, and quick-service operators. Restaurants use Aldelo to ring orders, process payments, manage inventory and loyalty, route tickets to the kitchen, and take phone and online orders — all synchronized through a cloud back-office accessible from iPad terminals and kiosks.
Core product families include:
- Aldelo Express — tablet, mobile, and kiosk POS for orders, payments, inventory, loyalty, and marketing
- Aldelo Pay / Aldelo ePay — integrated payment processing with PCI Level 1 and PCI SSF certification
- Masa — online ordering storefront with DoorDash and UberEats delivery integration
- Aldelo KDS — kitchen display system for ticket routing, station management, and workflow monitoring
- Aldelo AI Agents — voice AI for calls and reservations, Menu AI onboarding, Face Login, and Tip Automation
Common data entities:
- Orders, Tickets, Checks, Line Items, Modifiers
- Menu Items, Categories, Modifier Groups, Pricing
- Payments, Tenders, Tips, Refunds, Batches
- Inventory Items, Stock Counts, Recipes, Vendors
- Employees, Time Punches, Shifts, Tables, Customers, Loyalty Accounts
The Aldelo Integration Challenge
Aldelo runs the operational heart of a restaurant, but getting reliable programmatic access to that data is harder than it looks:
- Certification-gated API: Aldelo Express ships a REST Cloud API, but access requires sending a certification request and being approved as a developer partner before any credentials are issued
- Marketplace-first distribution: integrations are surfaced through the Aldelo App Marketplace, so direct operator-to-data access outside the partner model is limited
- iPad-and-cloud split: data is managed across Aldelo Express terminals and the cloud back-office, so a single workflow may touch device-local and cloud state
- Module spread: POS, Aldelo Pay, Masa online ordering, and KDS each own their own objects, IDs, and lifecycle states that must be stitched together
- Payment sensitivity: tenders flow through PCI Level 1 / PCI SSF processing, so payment and tip data needs careful, compliant handling
- Endpoint variability: API coverage differs by module and version, so generic integrations break as menus, pricing, and configurations change
How Supergood Creates Aldelo APIs
Supergood reverse-engineers authenticated Aldelo Express cloud back-office flows and the Aldelo REST Cloud API to deliver a resilient, normalized API layer for your restaurant — without waiting on partner certification or marketplace approval.
- Handles username/password and MFA login to the Aldelo cloud back-office securely
- Maintains session continuity with automated refresh and change detection across terminals and cloud
- Normalizes responses across Orders, Menu, Payments, Inventory, and Labor so you integrate once against consistent objects
- Aligns with your store's menu configuration, pricing, and modifier structure to keep writes accurate
Use Aldelo with AI agents: Aldelo MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Aldelo modules, store configuration, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Aldelo adapter tailored to your menu, payment, and labor data.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Aldelo evolves.
API Endpoints
Authentication
/authenticateAuthenticate to an Aldelo cloud back-office account using username/password or MFA and obtain a session token for downstream calls.
Orders
/ordersList orders, tickets, and checks with filters for store, status, server, and date range across POS and online channels.
Orders
/create_orderCreate a new order or check with line items, modifiers, and channel against the store's configured menu.
Menu
/menu_itemsRetrieve menu items, categories, modifier groups, and pricing for the store's current configuration.
Payments
/paymentsPull payments, tenders, tips, refunds, and batch settlement records from Aldelo Pay processing.
Labor
/employeesList employees, time punches, and shifts for labor reporting and payroll reconciliation.
Use Cases
Sync order and sales data into your warehouse
- Pull orders, tickets, and checks from Aldelo Express POS and Masa online ordering into a single warehouse - Stream payment, tip, and refund events to downstream BI and accounting tools - Reconcile dine-in, kiosk, and delivery channels for unified sales reporting
Automate menu and pricing management
- Push menu item, category, and modifier updates into Aldelo from a central catalog - Pull current pricing and availability for marketplace and delivery channels - Keep online ordering menus in sync with in-store POS configuration
Reconcile payments and tips
- Sync Aldelo Pay tenders, tips, and refunds into general ledger and payroll systems - Match batch settlements against deposits for daily reconciliation - Surface chargebacks and voids to finance workflows without manual export
Power labor and inventory reporting
- Pull employee time punches and shifts for payroll and labor-cost analysis - Sync inventory counts and recipe usage into purchasing tools - Trigger low-stock and overtime alerts from real-time operational data
Technical Specifications
Authentication
Username/password and MFA to the Aldelo cloud back-office handled in a managed session
Connectivity
Authenticated cloud back-office flows plus Aldelo's REST Cloud API where exposed by the account
Response format
Normalized JSON across Orders, Menu, Payments, Inventory, and Labor objects
Rate limits
Adaptive throttling tuned to your store to avoid Aldelo-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for orders and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, PCI-aware payment handling, and audit logging
Webhooks
Event-style callbacks for new orders, payment settlement, menu changes, and shift events
Latency
Sub-second reads on cached entities; multi-second writes when posting orders and menu changes
Throughput
Horizontally scaled workers sized to high-volume order and payment activity
Reliability
Retry, backoff, and idempotency keys for orders, payments, and menu writes
Adaptation
Continuous monitoring of Aldelo Express releases and store-specific menu and configuration drift
Frequently asked questions
No. Supergood works against your existing Aldelo cloud back-office login and authenticated sessions, so you do not need to complete Aldelo's developer certification or App Marketplace approval to reach your own data.
Yes. Supergood normalizes orders across Aldelo Express POS, kiosk, and Masa online ordering, so dine-in, takeout, and delivery channels are exposed through one consistent surface.
Payment, tender, tip, and refund data from Aldelo Pay is exposed through the normalized API with PCI-aware handling. Sensitive card data is never stored, and settlement and batch records are available for reconciliation.
Yes. Menu items, categories, modifiers, and pricing can be written back to your store configuration, with validation against your existing menu structure to keep writes accurate.
Each store is profiled against its current menu, pricing, and modifier configuration. Supergood continuously monitors for drift and adapts the integration as your menu and Aldelo releases change.