Maintenance Care API
Maintenance Care is computerized maintenance management software (CMMS) used by facility teams to manage work orders, preventive maintenance (PM), equipment/assets, parts inventory, vendor coordination, and requester portals. An unofficial API lets you programmatically pull work order
What is Maintenance Care?
Maintenance Care is a cloud CMMS platform for facilities management across sectors such as healthcare, education, hospitality, manufacturing, and property management. Teams use Maintenance Care to capture service requests, dispatch and track work orders, plan preventive maintenance, manage equipment/assets, control parts inventory, coordinate vendors/contractors, and log labor, parts, and documents—all through web and mobile apps with a requester portal.
Core product areas include:
- Work Order Management (Reactive Requests, Assignments, Status/SLAs, Labor/Parts, Notes, Attachments)
- Preventive Maintenance (PM Plans, Time-/Meter-Based Triggers, Checklists, Scheduling)
- Asset & Equipment Management (Tags, Models/Serials, Locations, Warranty, Meter Readings)
- Inventory/Parts Management (SKUs, Quantities, Minimums, Bin Locations, Costs)
- Vendor & Contractor Management (Contacts, Work Assignments)
- Locations & Spaces (Campuses, Buildings, Rooms/Zones)
- Requester Portal & Mobile (Self-service Intake, Photos, Status Notifications)
Common data entities:
- Organizations, Users, Roles/Permissions (Admin, Technician, Requester)
- Work Orders (metadata, status, priority, category, SLA, labor, parts, attachments)
- Assets/Equipment (asset tag, serial, model/manufacturer, location, status, warranty, meters)
- Preventive Maintenance Plans/Tasks (frequency, triggers, next due, steps/checklists)
- Locations/Buildings/Rooms (hierarchies, addresses)
- Parts Inventory (SKU, quantity on hand, min/max, bin/stock location, unit cost)
- Vendors/Contractors (profiles, assignments)
- Documents/Photos & Inspection Records
The Maintenance Care Integration Challenge
Facilities teams rely on Maintenance Care daily, but turning portal-based workflows into API-driven automation is non-trivial:
- Role-aware portals: Requesters, technicians, and admins each see different objects and fields; permissions affect data visibility and actions
- PM intricacies: Time- and meter-based schedules, checklists, and auto-generation rules require careful handling to avoid duplicate or missed tasks
- Attachments and photos: Files are optimized for UI workflows; programmatic upload/download often needs signed URLs and checksums
- Authentication complexity: SSO/MFA and session lifecycles complicate headless automation across mobile and web contexts
- Data spread: Key objects span work orders, assets, PM schedules, inventory, and locations with context in multiple views
- Exports & API access: Many teams report limited export formats (CSV/report-based) and gated API access on higher-tier plans or add-ons—making real-time integrations costly or brittle
- Eventing gaps: Native webhooks are limited or unavailable in many CMMS platforms, pushing teams toward polling with robust change detection
How Supergood Creates Maintenance Care APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your Maintenance Care tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Maintenance Care adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Maintenance Care evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Work Orders
/work-ordersList work orders with filters and summary details.
Work Orders
/work-ordersCreate a new work order with request details and optional assignment.
Work Orders
/work-orders/{workOrderId}Update status, assignment, completion notes, and usage.
Assets
/assetsList equipment/assets with location and warranty details.
Use Cases
Work Orders & Request Intake
- Mirror work orders into your help desk or FSM platform - Create new requests from apps, kiosks, or sensors - Automate status transitions, assignments, escalations, and notifications - Attach photos/documents and standardize categories, priorities, and SLAs
Preventive Maintenance & IoT Automation
- Generate PM tasks from sensor thresholds (e.g., runtime hours, vibration, temperature) - Push meter readings from BMS/IoT gateways - Track PM completion, checklists, and next-due dates to drive SLA alerts - Normalize schedules across buildings and equipment classes
Asset & Location Data Sync
- Sync assets, locations, and rooms into your CMDB/ERP - Keep warranty, meter readings, and decommission states current for analytics - Standardize tags and hierarchies for multi-site operations
Inventory & Financial Sync
- Pull parts usage from completed work orders for job cost reporting - Monitor inventory levels, min/max thresholds, and trigger purchase requests - Reconcile labor/parts to accounting/ERP (e.g., QuickBooks, Xero) with consistent cost codes
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of work orders, assets, PM schedules, and inventory
Security
Encrypted transport, scoped tokens, and audit logging; respects Maintenance Care role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., PM generation, work order status changes)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume work order sync and PM processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Work Order Management (Reactive, PM), Asset/Equipment Management, Preventive Maintenance (time-/meter-based), Inventory/Parts, and Locations, subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize labor entries, parts usage, and cost codes to match your ERP/accounting schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Many CMMS platforms gate API access or lean on CSV/report exports. Supergood’s adapter safely reverse-engineers authenticated flows to provide reliable endpoints, normalizes objects across modules, and adds change detection to avoid over-polling—even when native webhooks or APIs are limited.