Maitre'D API
Maitre'D is an all-in-one restaurant POS platform by Posera that powers table service, quick service, drive-thru, online ordering, and hotel F&B operations for 22,000+ restaurants. An unofficial API lets you programmatically pull checks, orders, menu items, payments, inventory, and labor records—and push updates like new orders, menu changes, and reservations back into Maitre'D across single sites and multi-location groups.
What is Maitre'D?
Maitre'D is an all-in-one restaurant POS platform from Posera (a PayFacto company) that combines point of sale, integrated payments, and back-office management across table service, quick service, drive-thru, online ordering, take-out, and hotel food & beverage. Restaurants use Maitre'D to ring orders, fire tickets to the kitchen display system, run online ordering and reservations, manage inventory and labor, process payments, and report on profitability across single sites and multi-location groups—deployed on the cloud-connected Maitre'D Virtuo platform.
Core product areas include:
- Maitre'D Virtuo POS (table service, quick service, drive-thru, take-out, mobile/tablet POS)
- Kitchen Display System (KDS) for ticket routing and kitchen coordination
- Integrated and standalone Payment Solutions for in-person, online, and remote transactions
- Online ordering, delivery, and reservation integration
- Back-Office: inventory, accounting integration, accounts receivable, payroll, and time & attendance
- Cloud reporting, cloud backup, and mobile sales analytics
- Gift & loyalty programs, hotel/PMS integration, and Maitre'D Capital embedded finance
Common data entities:
- Checks, Orders, Tickets, Tabs, Tables, Seats
- Menu Items, Modifiers, Categories, Combos, Price Levels
- Payments, Tenders, Tips, Refunds, Voids, Discounts
- Inventory Items, Recipes, Stock Counts, Vendors, Purchase Orders
- Employees, Shifts, Time & Attendance, Labor, Payroll
- Reservations, Gift Cards, Loyalty Accounts, Reports/Sales Summaries
The Maitre'D Integration Challenge
Restaurants run mission-critical service on Maitre'D every shift, but turning its POS and back-office workflows into API-driven automation is non-trivial:
- On-premise and hybrid deployments: Maitre'D historically runs on in-store back-office servers, so data is often locked behind the local network rather than a hosted cloud endpoint
- No documented public API: Integrations are brokered through Posera/PayFacto partner agreements rather than self-serve developer keys
- Partner-gated access: Loyalty, accounting, online ordering, and liquor-control connectors flow through certified partners, requiring approval before integration
- Per-site configuration drift: Menus, modifiers, price levels, and floor plans are tailored per location—generic integrations break across a multi-site group
- Version variability: Endpoint coverage and back-office capabilities differ by Maitre'D version, TOTAL Experience subscription tier, and deployment model
- Real-time check lifecycle: Open checks, fired tickets, voids, and payments move fast during service and demand precise state and timing handling
How Supergood Creates Maitre'D APIs
Supergood reverse-engineers authenticated back-office and cloud-portal flows to deliver a resilient API layer for your Maitre'D deployment—across single sites and multi-location groups, on-premise or cloud-connected Virtuo.
- Handles username/password and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across checks, menu, payments, inventory, and labor so you integrate once and rely on consistent objects
- Aligns with per-site menu configurations, price levels, and entitlements to ensure consistent access across a restaurant group
Use Maitre'D with AI agents: Maitre'D MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your sites, modules, deployment model, and authentication setup.
- Supergood Generates and Validates Your API
We deliver a production-ready Maitre'D adapter tailored to your menu configuration and back-office entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Maitre'D evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a Maitre'D back-office or Virtuo cloud account using username/password, or MFA and obtain a session token for downstream calls.
Orders
/checksList checks and orders with filters for site, service mode, status, server, and business-date range.
Orders
/create_orderCreate a new order or check with menu items, modifiers, and seat assignments against a site's configured menu.
Menu
/menu_itemsRetrieve menu items, modifiers, categories, combos, and price levels for one or more locations.
Payments
/paymentsPull payments, tenders, tips, refunds, and voids with reconciliation filters by site and business date.
Inventory
/inventoryRetrieve inventory items, stock counts, recipes, vendors, and purchase orders from the Maitre'D back-office.
Use Cases
Sync sales and check data across locations
- Pull checks, orders, and line-item detail from each Maitre'D site into a single warehouse - Stream payment, tip, and void events to downstream BI, accounting, and fraud tools - Reconcile sales summaries across a multi-location group for unified reporting
Centralize menu and price management
- Read menu items, modifiers, combos, and price levels from every location - Push menu and price changes back into Maitre'D from a central catalog - Detect per-site configuration drift before it breaks online ordering or delivery
Automate inventory and cost control
- Sync inventory items, stock counts, and recipes into back-office and procurement systems - Match purchase orders and vendor invoices against usage and theoretical cost - Surface low-stock and variance alerts to operations workflows
Connect labor and payroll systems
- Pull employee shifts, time & attendance, and labor records for payroll processing - Push approved hours and tips into payroll and HR systems - Track labor cost against sales by daypart and location
Technical Specifications
Authentication
Username/password and MFA (SMS, email, TOTP) handled in a managed session
Connectivity
Authenticated back-office and Virtuo cloud-portal flows, on-premise or cloud-connected, brokered without partner-gated developer keys
Response format
Normalized JSON across checks, menu, payments, inventory, and labor objects
Rate limits
Adaptive throttling tuned to your sites to avoid back-office and POS-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for checks, payments, and inventory with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for order open/close, payment, void, and menu changes
Latency
Sub-second reads on cached entities; multi-second writes when posting orders and menu updates
Throughput
Horizontally scaled workers sized to high-volume service across multi-location restaurant groups
Reliability
Retry, backoff, and idempotency keys for orders, payments, and inventory adjustments
Adaptation
Continuous monitoring of Maitre'D releases, Virtuo updates, and per-site configuration drift
Frequently asked questions
Yes. Supergood adapts to either deployment model. For cloud-connected Virtuo we work against your hosted account; for on-premise or hybrid back-office servers we operate against the same authenticated surfaces, with network configuration tuned to your environment.
No. Supergood works with your existing Maitre'D credentials and authenticated sessions. Posera/PayFacto partner agreements are only required when you specifically want to consume third-party services brokered through their certified partner program.
Yes. Supergood normalizes checks, menu, payments, inventory, and labor across every site, preserving per-location menu configurations and price levels so you integrate once across the whole group.
Table service, quick service, drive-thru, take-out, and online ordering are all exposed through the same normalized API surface, including mobile and tablet POS where enabled on your account.
Each site is profiled against its configured menu items, modifiers, combos, and price levels. Supergood preserves location-specific fields and entitlements rather than forcing a generic schema.