NCR Silver API
NCR Silver is a cloud point-of-sale platform from NCR Voyix built for small and medium retail, restaurant, and service businesses, with Silver Essentials and Silver Pro Restaurant tiers covering payments, inventory, loyalty, employee management, and reporting. A partner-credential-gated API lets you programmatically pull sales transactions and item catalogs and push new or changed items back into NCR Silver—so you can sync inventory, transactions, and customer data without manual console work.
What is NCR Silver?
NCR Silver is a cloud point-of-sale platform from NCR Voyix built for small and medium retail, restaurant, and service businesses. Delivered as a SaaS subscription that runs on tablets, registers, and standard hardware, it bundles payment processing, inventory tracking with low-stock alerts, customizable loyalty programs, email and digital marketing, employee management, and flexible sales reporting into an owner dashboard—so independent merchants can run a store or restaurant without enterprise complexity.
Core product tiers include:
- Silver Essentials (cloud POS, inventory, basic loyalty, email marketing, payment processing, live customer care and training)
- Silver Pro Restaurant (everything in Essentials plus seat assignments, table layouts, split checks, online and contactless ordering, QR-code payments, gift cards, and advanced reporting)
Common data entities:
- Sales transactions, tickets, line items, discounts, quantities, and tender details
- Items, descriptions, prices, costs, barcodes, categories, and sellability status
- Tax categories, item categories, and modifier/system codes
- Customers, loyalty members, and marketing audiences
- Employees, registers, and shift/sales reporting
The NCR Silver Integration Challenge
Merchants and ISVs run daily operations on NCR Silver, but wiring it into an automated data pipeline is harder than the simple console suggests:
- Partner-credential gate: API access requires a ClientID and Client Secret issued through NCR's partner program—you must apply, be approved, and often coordinate with an NCR partner manager before you can call anything
- Per-merchant onboarding: Each location supplies its own credentials and tax categories, so a generic connector has to be configured tenant-by-tenant rather than once
- Two SKUs, different surfaces: Silver Essentials and Silver Pro Restaurant expose overlapping but not identical objects (table layouts, modifiers, and online orders only exist on Pro)
- Distinct from other NCR products: NCR Silver is a separate platform from NCR Aloha and NCR Counterpoint, with its own credentials and data model—integrations don't carry over
- Thin public documentation: Beyond the 2-way item-and-sales sync, endpoint coverage and field mappings are sparsely documented and surfaced mainly to approved partners
- Write-path care: Pushing new or changed items requires matching the merchant's category, tax, and barcode conventions to avoid creating duplicates or mispriced products
How Supergood Creates NCR Silver APIs
Supergood reverse-engineers NCR Silver's authenticated console flows and partner API surface to deliver a resilient, normalized API layer for each merchant tenant—covering both Silver Essentials and Silver Pro Restaurant.
- Manages partner ClientID/Client Secret credentials and per-merchant onboarding in a secure vault
- Maintains session continuity with automated token refresh and change detection
- Normalizes sales, item, customer, and loyalty objects so you integrate once across Essentials and Pro
- Aligns item writes to each merchant's category, tax, and barcode conventions to prevent duplicates
Use NCR Silver with AI agents: NCR Silver MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your merchant tier (Essentials or Pro Restaurant), credentials, and target data entities.
- Supergood Generates and Validates Your API
We deliver a production-ready NCR Silver adapter tailored to your merchant configuration and partner entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as NCR Silver evolves.
API Endpoints
Authentication
/authenticateAuthenticate to an NCR Silver merchant tenant with partner ClientID and Client Secret and obtain a session token for downstream calls.
Catalog
/itemsList items with names, descriptions, prices, costs, barcodes, categories, tax assignments, and sellability status.
Catalog
/create_itemPush a new or changed item into NCR Silver, honoring the merchant's category, tax, and barcode conventions.
Sales
/salesPull sales transactions and tickets with timestamps, line items, discounts, quantities, employee, and register details.
Customers
/customersRetrieve customer and loyalty member records, including marketing audiences and program membership.
Reference
/tax_categoriesList tax categories, item categories, and system codes used to map items and transactions correctly.
Use Cases
Sync item catalog and inventory across systems
- Pull the full item list with prices, costs, barcodes, and categories into a warehouse or ERP - Push new or changed items back into NCR Silver from your master catalog - Match merchant tax and category conventions to avoid duplicate or mispriced items
Stream sales transactions to analytics and accounting
- Pull ticket-level sales with line items, discounts, and tenders into BI and GL systems - Reconcile daily sales by employee and register for performance reporting - Feed transaction data to fraud, forecasting, and customer-experience tools
Unify customer and loyalty data
- Sync loyalty members and customers into CRM and marketing platforms - Build unified audiences for email and digital campaigns across locations - Track repeat-purchase behavior against loyalty program membership
Centralize multi-location merchant operations
- Onboard each location's ClientID/Client Secret credentials once and manage them centrally - Normalize Essentials and Pro Restaurant data into a single object model - Surface low-stock, sales, and employee metrics across the whole fleet
Technical Specifications
Authentication
Partner ClientID and Client Secret issued through NCR's partner program, handled in a managed session
Connectivity
NCR Silver partner API plus authenticated console flows, covering Silver Essentials and Silver Pro Restaurant
Response format
Normalized JSON across item, sales, customer, loyalty, and reference objects
Rate limits
Adaptive throttling tuned per merchant tenant to stay within NCR-side limits
Session management
Automatic token refresh, credential rotation, and per-merchant credential isolation
Data freshness
Near real-time pulls for sales and items with optional scheduled batch syncs
Security
Encrypted credential vault, scoped tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for new sales, item changes, and loyalty enrollment
Latency
Sub-second reads on cached items; multi-second writes when posting new or changed items
Throughput
Horizontally scaled workers sized to single-store and multi-location transaction volume
Reliability
Retry, backoff, and idempotency keys for item writes and sales pulls
Adaptation
Continuous monitoring of NCR Silver releases and partner API changes with automatic adjustment
Frequently asked questions
Yes. Supergood normalizes data across both tiers, so item, sales, customer, and loyalty entities are exposed through one consistent API even though Pro Restaurant adds objects like table layouts and online orders.
NCR Silver's API is gated behind a ClientID and Client Secret from NCR's partner program. Supergood works with your existing partner credentials and merchant entitlements, managing them securely in a credential vault.
No. NCR Silver is a separate SMB cloud POS platform with its own credentials and data model. Integrations built for Aloha or Counterpoint do not carry over, which is why Supergood builds a dedicated NCR Silver adapter.
Yes. The API supports a 2-way flow: you can pull sales and item codes and push new or changed items. Supergood aligns writes to each merchant's category, tax, and barcode conventions to prevent duplicates.
Each location supplies its own ClientID, Client Secret, and tax categories. Supergood onboards and isolates credentials per tenant and normalizes the data so multi-location operators integrate against a single object model.