Olo API
Olo is a unified restaurant commerce platform powering online ordering, delivery, payments, reservations, and guest data for multi-unit and enterprise restaurant brands. An unofficial API lets you programmatically pull orders, baskets, menus, restaurant locations, guest profiles, and payment activity—and push updates like new orders, menu changes, and delivery dispatches back into Olo.
What is Olo?
Olo is a unified restaurant technology platform that powers the complete guest journey—online ordering, delivery, payments, reservations, loyalty, marketing, and guest data—for multi-unit restaurant brands ranging from emerging concepts to enterprise chains. Restaurants use Olo to take and route digital orders, dispatch deliveries, process payments, manage reservations and waitlists, sync local listings, and unify guest data across channels, with the platform processing millions of orders per day across tens of thousands of locations.
Core product areas include:
- Ordering and Serve (branded online ordering and white-label ordering interfaces)
- Dispatch (direct delivery management) and Rails (marketplace delivery integration)
- Catering+ (catering and large-order management)
- Pay and Olo Pay (payment processing and fraud prevention)
- Host (reservations and waitlist management) and Sync (local listing management)
- Guest Data Platform (GDP), Marketing, Sentiment, and Olo Accounts (passwordless checkout)
Common data entities:
- Restaurants/Locations, Menus, Menu Categories, Products, Modifiers
- Baskets, Orders, Order Items, Fulfillment Types (pickup, delivery, dine-in)
- Payments, Payment Methods, Refunds, Loyalty/Rewards
- Guests/Users, Guest Profiles, Addresses, Order History
- Dispatch/Delivery Assignments, Reservations, Waitlist Entries
The Olo Integration Challenge
Restaurant brands run high-volume digital commerce on Olo, but turning its portal- and partner-gated workflows into clean API-driven automation is non-trivial:
- Partner certification gates: Production access to the Ordering API requires becoming a certified Olo partner with a signed agreement before credentials are issued
- Per-brand configuration: Menus, modifiers, fulfillment rules, and store hours are tailored per brand and per location—generic integrations break across tenants
- Module spread: Ordering, Dispatch, Rails, Catering+, Pay, Host, and GDP each have their own object models, IDs, and lifecycle states
- Webhook-driven data: Order, menu, user, and vendor changes surface through webhooks that must be subscribed, secured, and reconciled rather than simply polled
- Basket lifecycle complexity: Building, validating, and submitting baskets involves menu availability, modifiers, pricing, fees, and payment handling in sequence
- Authentication and credentials: API keys and tokens are scoped per brand and environment, complicating multi-brand and headless automation
- Sandbox-to-production drift: Sandbox menus and certification flows differ from live brand configurations, so integrations need validation against the real tenant
How Supergood Creates Olo APIs
Supergood reverse-engineers authenticated portal flows, Olo's Ordering API surface, and webhook event streams to deliver a resilient API layer for your Olo brand—across ordering, delivery, payments, and guest data.
- Handles API key, token, and credential management securely per brand and environment
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across Ordering, Dispatch, Pay, Host, and GDP so you integrate once and rely on consistent objects
- Aligns with brand-specific menu, modifier, and fulfillment configurations to ensure correct order submission
Use Olo with AI agents: Olo MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your brands, modules, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Olo adapter tailored to your brand configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Olo evolves.
API Endpoints
Authentication
/authenticateAuthenticate to an Olo brand environment using API key/token and obtain a session for downstream calls.
Restaurants
/restaurantsList restaurant locations with hours, fulfillment capabilities, and availability filters.
Menus
/menusRetrieve menus, categories, products, and modifiers for a given restaurant location.
Orders
/create_basketCreate a basket, add products and modifiers, and validate pricing, fees, and availability before submission.
Orders
/ordersRetrieve orders with status, fulfillment type, and time-range filters across pickup, delivery, and dine-in.
Payments
/submit_orderSubmit a validated basket with a payment method to place an order and trigger fulfillment.
Use Cases
Sync orders and baskets into downstream systems
- Pull orders, baskets, and order items across pickup, delivery, and dine-in into a single warehouse - Stream order status and fulfillment events to BI, fraud, and ops tooling - Reconcile payments and refunds against each order for unified reporting
Automate menu and availability management
- Pull menus, categories, products, and modifiers per location for downstream catalogs - Push price, availability, and store-hours changes back into brand configurations - Detect menu drift across locations and flag mismatches
Unify guest and loyalty data
- Sync guest profiles, addresses, and order history from the Guest Data Platform into CRM - Match loyalty and rewards activity against orders for targeted marketing - Surface high-value and lapsed guests to retention workflows
Orchestrate delivery and reservations
- Trigger Dispatch delivery assignments and track status without portal clicks - Route marketplace orders through Rails into a single order feed - Sync Host reservations and waitlist entries with front-of-house tooling
Technical Specifications
Authentication
API key/token credentials scoped per brand and environment, handled in a managed session
Connectivity
Authenticated portal flows plus Olo's Ordering API surface and webhook event streams
Response format
Normalized JSON across Ordering, Dispatch, Pay, Host, and GDP objects
Rate limits
Adaptive throttling tuned to your brand to avoid Olo-side limits
Session management
Automatic session refresh, token rotation, and credential management
Data freshness
Near real-time pulls for orders, menus, and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event callbacks for order, menu, user, and vendor changes mirrored from Olo's webhook streams
Latency
Sub-second reads on cached entities; multi-second writes when building and submitting baskets
Throughput
Horizontally scaled workers sized to multi-brand, multi-location order volume
Reliability
Retry, backoff, and idempotency keys for basket submission and payment operations
Adaptation
Continuous monitoring of Olo API releases, webhook schema changes, and brand configuration drift
Frequently asked questions
Supergood works against your brand's authenticated surfaces and existing entitlements. Olo partner certification is only required when you specifically need direct production Ordering API credentials; Supergood can operate within your authorized access model.
Yes. Supergood normalizes data across Ordering, Dispatch, Rails, Pay, and Host so orders, baskets, delivery assignments, and payments are exposed through one consistent API surface.
Each brand and location is profiled against its configured menus, modifiers, and fulfillment rules. Supergood preserves brand-specific structures rather than forcing a generic schema, so order submission matches your live configuration.
Yes. Supergood mirrors Olo's webhook event streams for order, menu, user, and vendor changes, delivering near real-time updates alongside scheduled batch syncs.
Yes. Credentials and configurations are managed per brand and environment, so the same normalized API surface covers multi-brand, multi-location deployments.