MetricStream API
Programmatically access MetricStream risk registers, control testing results, audit plans and findings, policies, regulatory obligations, and third‑party assessments with a stable REST API. Supergood builds and operates production‑grade, unofficial MetricStream integrations so your team can automate
What is MetricStream?
MetricStream is a cloud platform for integrated risk management and compliance that centralizes risk assessment, control testing, audit management, policy governance, regulatory change tracking, and third‑party risk across business units and functions. Teams use MetricStream to manage enterprise risk registers and KRIs, plan and execute audits, capture findings and issues with remediation workflows, govern policies and attestations, monitor regulatory obligations, conduct vendor due diligence and questionnaires, and maintain evidence for compliance.
Core product areas include:
- Enterprise Risk Management (Risk Register, KRIs, Risk Assessments)
- Compliance & Regulatory Management (Obligations, Policies, Attestations, Regulatory Change)
- Audit Management (Audit Plans, Engagements, Workpapers, Findings, Remediation)
- IT & Cyber Risk (Controls, Control Testing, Incidents, Vulnerability/Risk Events)
- Third‑Party Risk (Vendors, Due Diligence, Questionnaires, SLAs)
- Issues & Remediation (Issues/Findings, Actions, SLAs, Exceptions)
Common data entities:
- Organizations/Business Units, Users, Roles/Permissions
- Risks (category, inherent/residual scoring, owner, KRIs, status)
- Controls (framework references, objectives, test plans, test results)
- KRIs/Indicators (thresholds, trends, breaches)
- Policies (versions, ownership, attestation status)
- Regulatory Obligations/Requirements (jurisdiction, applicability, deadlines)
- Audits & Engagements (scope, schedules, working papers, teams)
- Findings/Issues (severity, root cause, remediation plan, due dates)
- Remediation Actions/Tasks (assignment, status, SLA dates)
- Third Parties/Vendors (risk tier, questionnaires, assessments)
- Assessments/Questionnaires (responses, scoring, evidence)
- Evidence & Attachments (files, checksums, timestamps)
- Loss Events/Incidents (impact, cause, resolution)
The MetricStream Integration Challenge
Risk and compliance functions rely on MetricStream daily, but turning portal‑based workflows into API‑driven automation is non‑trivial:
- Role‑aware modules: Risk, compliance, audit, and business users each see different data, workflows, and approvals
- Workflow rigor: Assessments, control testing, audit findings, and issue remediation follow multi‑step lifecycles with gated transitions
- Evidence‑heavy processes: Attachments, workpapers, and attestations require secure uploads and checksum validation
- Authentication complexity: MFA complicate headless automation across tenants and environments
- Cross‑module context: Risks link to controls and audits; issues reference policies and obligations; third‑party data spans vendors, questionnaires, and corrective actions
How Supergood Creates MetricStream APIs
Supergood reverse‑engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your MetricStream tenant.
- Handles username/password and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role‑based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30‑minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened MetricStream adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as MetricStream evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP). Returns a short‑lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Risks
/risksList risks with filters, scoring, KRIs, and ownership metadata.
Issues
/issuesCreate an issue/finding with severity, root cause, and remediation details.
Controls – Test Results
/controls/{controlId}/tests/{testId}Update control test outcomes with sampling details and exceptions.
Audits
/auditsCreate an audit engagement with scope, timelines, and staffing.
Use Cases
Risk & Compliance Data Sync
- Mirror risk registers, KRIs, controls, policies, and obligations into your internal data warehouse - Keep risk scores and statuses current for analytics and reporting - Normalize business units, owners, and categories across tenants
Audit & Issue Orchestration
- Create audit engagements from your planning tools and sync schedules - Ingest findings and push issues/remediation tasks to Jira or ServiceNow - Track status transitions to drive SLA alerts and feed dashboards
Control Testing & Evidence Automation
- Upload evidence from your product or sensors and attach to control tests - Record test results (design/effectiveness) with sampling details - Trigger re‑tests or exceptions based on threshold breaches
Third‑Party Risk Assessments
- Generate and send questionnaires to vendors - Capture responses, compute risk scores, and assign corrective actions - Maintain an up‑to‑date vendor risk tier across your ecosystem
Regulatory Change Management
- Pull obligations and deadlines for applicable regulations - Automate attestations and policy acknowledgments - Drive workflow based on jurisdiction, applicability, and risk impact
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP); supports service accounts or customer‑managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real‑time retrieval of risks, controls, audits, issues, policies, obligations, and third‑party objects
Security
Encrypted transport, scoped tokens, and audit logging; respects MetricStream role‑based permissions
Webhooks
Optional asynchronous delivery for long‑running workflows (e.g., attestations, audit approvals, vendor questionnaires)
Latency
Sub‑second responses for list/detail queries under normal load
Throughput
Designed for high‑volume risk register sync and audit/issue processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Enterprise Risk (Risks, KRIs), Audit Management (Engagements, Findings), Compliance (Policies, Obligations, Attestations), IT & Cyber Risk (Controls, Tests), and Third‑Party Risk (Vendors, Assessments), subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP). Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize findings, issues, and action items to match your schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with Jira and ServiceNow.
Yes. We support creating vendor/controls assessments, uploading attachments via signed uploads, with checksum validation and time‑limited URLs. Assessment states and scoring are modeled explicitly in our normalized responses.