SpotOn API
SpotOn is a point-of-sale and business management platform for restaurants, bars, cafes, venues, and retailers. An unofficial API lets you pull orders, checks, payments, tips, menu/catalog data, reservations/waitlist, guest and loyalty profiles, timecards, gift cards, and inventory—an
What is SpotOn?
SpotOn provides cloud-based POS, online ordering, reservations, marketing, and payments for hospitality and retail. After acquiring Appetize, SpotOn also powers enterprise venues and stadiums. Operators use SpotOn to take orders (counter, table, QR, kiosk), manage menus and modifiers, coordinate reservations and table management, run loyalty and marketing, process card-present and card-not-present payments, track labor/timecards, and analyze performance.
Core product areas include:
- POS & Ordering (counter service, full service, QR, kiosk, online ordering)
- Guest & Reservations (SpotOn Reserve, waitlist, table management, guest notes)
- Payments & Financials (card-present, digital wallets, tips, deposits, chargebacks, payouts)
- Menu & Inventory (menus, items, modifiers, pricing, dayparts, 86 lists, stock counts)
- Loyalty & Marketing (guest profiles, points/balances, campaigns, gift cards, promotions)
- Labor & Staff (employees, roles/permissions, timecards, scheduling)
- Enterprise & Venues (multi-location management, revenue centers, devices/terminals)
Common data entities:
- Businesses and Locations (addresses, tax settings, revenue centers)
- Terminals/Devices (registers, kiosks, handhelds)
- Employees and Roles (permissions, job codes)
- Guests/Customers (contact info, preferences, loyalty)
- Loyalty Accounts and Gift Cards (balances, accruals, redemptions)
- Menus, Categories, Items, Modifiers (pricing, availability, routing)
- Orders/Tickets and Line Items (dining options, service charges, discounts)
- Payments, Tips, Refunds, Voids (tenders, card details, reconciliation)
- Reservations/Waitlist (party size, time, status, deposits)
- Inventory Levels and Counts (in-stock, par, depletion)
- Batches/Settlements and Payouts (close times, totals)
The SpotOn Integration Challenge
Teams depend on SpotOn daily, but turning POS and portal workflows into API-driven automation can be hard:
- Fragmented access: Official APIs or partner programs can be limited or require paid add-ons; many workflows rely on CSV exports and back-office reports
- Real-time needs: Operators want instant order/payment data and stock changes, but built-in exports often run on delayed cadences
- Menu complexity: Multi-location menus, dayparts, price levels, tax categories, and modifier groups create intricate data models
- Mixed estates: Legacy Appetize venue modules and SpotOn Restaurant can differ in object shape and permissions
- Eventing gaps: Webhooks for order lifecycle, refunds, and 86 changes are not always available or consistent
- Authentication: SSO/MFA and session lifecycles complicate headless automation across back-office and venue portals
How Supergood Creates SpotOn APIs
Supergood reverse-engineers authenticated browser flows and network calls to deliver a resilient API endpoint layer for your SpotOn tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across restaurants, retail, and venue modules
- Aligns with entitlements and role-based permissions for compliant access
- Monitors UI/API changes continuously and updates adapters quickly
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened SpotOn adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as SpotOn evolves.
Use Cases
Orders, Checks, and Payments Sync
- Stream new/updated orders with items, modifiers, tips, and refunds into your data warehouse - Power live dashboards, kitchen analytics, and revenue center reporting - Reconcile settlements and deposits to accounting (e.g., QuickBooks, Xero)
Menu Management Across Channels
- Create/update items, modifiers, and daypart pricing from your PIM - Automate 86 lists and stock levels to third-party channels - Keep online ordering, kiosks, and in-store menus in sync
Reservations, Waitlist, and CRM
- Create reservations and sync status back to your guest platform - Enrich CRM with visit history, spend, and loyalty balances - Trigger confirmations, deposits, and pre-auths based on rules
Labor and Payroll Automation
- Export timecards with job codes, breaks, and declared tips - Validate shifts and feed payroll systems or BI tools - Alert on overtime risks and scheduling compliance
Inventory and Waste Tracking
- Pull current counts and depletions tied to sold items and modifiers - Flag variance across locations and adjust par levels automatically
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for high-volume order ingestion and menu updates while honoring customer entitlements
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of orders, payments, menus, reservations, loyalty, and labor objects
Security
Encrypted transport, scoped tokens, and audit logging; respects SpotOn role-based permissions
Webhooks
Optional asynchronous delivery for long-running flows (e.g., refunds, table status, menu 86 changes)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for sustained order stream processing and multi-location menu sync
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate submissions (e.g., discounts, reservations)
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports commonly used modules such as POS Orders/Checks/Payments, Menu & Modifiers, Reservations/Waitlist (SpotOn Reserve), Loyalty & Gift Cards, and Labor (Employees/Timecards), subject to your licensing and entitlements. We scope coverage during integration assessment.
Many operators report that official APIs or partner integrations require add-on fees and often don’t expose every workflow they need. Supergood provides an unofficial, stable API that respects your permissions and delivers normalized objects, reducing reliance on CSV exports and manual back-office tasks.
Yes. We normalize orders, tips, service charges, taxes, refunds, and batch settlements to match your ERP/accounting schema and can push updates to systems like QuickBooks and Xero via webhooks or scheduled jobs.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth where enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. Our schema models location overrides, price levels by daypart, tax categories, and modifier group rules, so you can manage a single catalog with location-specific differences.