Tripleseat API
Tripleseat is an all-in-one sales and event management platform used by restaurants, hotels, and unique venues to capture leads, build proposals and contracts, manage bookings, and process payments. Its REST API lets you programmatically pull leads, events, bookings, accounts, contacts, locations, menus, and payment reports—and push new leads and updates back into Tripleseat via authenticated endpoints and webhooks.
What is Tripleseat?
Tripleseat is an all-in-one sales and event management platform that helps restaurants, hotels, and unique venues streamline event planning and grow revenue. Venues use Tripleseat to capture event leads, manage inquiries, generate proposals and contracts, collect online signatures, coordinate with guests through interactive portals, visualize floor plans, process payments, and surface analytics—reporting over 20,000 venues served globally.
Core product areas include:
- Tripleseat core event management for restaurants and unique venues
- Hotels (group sales, guest room blocks, and event space management)
- Direct Book (self-service booking for events and large party reservations)
- Floor Plans (2D and 3D layout visualization and planning)
- Tickets (event registration and ticketing)
- Payments (online payment processing for events)
- Insights (business intelligence and analytics) and Venue Marketplace
Common data entities:
- Leads, Lead Forms, Inquiries
- Events, Bookings, Sites, Locations
- Accounts, Contacts, Users
- Menus, Menu Item Selections, Tasks, Notes
- Payments, Payment Reports, Documents and Proposals
The Tripleseat Integration Challenge
Venues run mission-critical sales and event workflows on Tripleseat daily, but turning that activity into reliable API-driven automation has real friction:
- OAuth migration churn: Tripleseat is deprecating OAuth 1.0 in favor of OAuth 2.0, and integrations must migrate before the cutover or lose access
- Tight rate limits: Leads and Events endpoints are capped at roughly 10 requests per second, so high-volume syncs need careful throttling and backoff
- Pagination at scale: List endpoints return paginated results, so pulling full lead, event, and booking history requires reliable cursor handling
- Mixed XML/JSON formats: Endpoints accept both XML and JSON suffixes, and older integrations and lead forms can return inconsistent shapes
- Multi-location structure: Accounts span many Sites and Locations, each with its own users, menus, and booking calendars to reconcile
- Webhook reliability: Lead and event change events arrive via webhooks that must be verified, de-duplicated, and reconciled against the REST API
How Supergood Creates Tripleseat APIs
Supergood delivers a resilient, normalized API layer over Tripleseat—handling OAuth 2.0 authentication, rate-limit-aware pagination, and webhook reconciliation so you integrate once and rely on consistent objects across every venue and location.
- Manages OAuth 2.0 authentication and token refresh, including migration off deprecated OAuth 1.0
- Respects per-endpoint rate limits with adaptive throttling, backoff, and retry
- Normalizes Leads, Events, Bookings, Accounts, Contacts, and Payment data into consistent JSON regardless of XML/JSON source
- Reconciles webhooks against the REST API to keep multi-location data accurate and de-duplicated
Use Tripleseat with AI agents: Tripleseat MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Tripleseat modules, locations, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Tripleseat adapter tailored to your accounts, sites, and webhook setup.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Tripleseat evolves its API.
API Endpoints
Authentication
/authenticateAuthenticate to Tripleseat using OAuth 2.0 credentials and obtain an access token for downstream calls.
Leads
/leadsPull a paginated list of leads with filters for status, location, and date range (rate-limited to ~10 requests/second).
Leads
/create_leadSubmit a new lead or inquiry via the lead form API endpoint, routing it to the correct site and owner.
Events
/eventsRetrieve a paginated list of events with status, location, and contact filters (rate-limited to ~10 requests/second).
Bookings
/bookingsList bookings across sites and locations with date-range and event filters for calendar and revenue reconciliation.
Accounts
/accountsPull accounts and associated contacts to sync customer records into CRM and downstream systems.
Use Cases
Sync leads and events into your CRM and warehouse
- Pull leads, inquiries, and lead form submissions into a central CRM with owner and location attribution - Stream event and booking changes to BI and revenue dashboards - Reconcile accounts and contacts across sites for a unified customer view
Capture and route inbound leads automatically
- Post new leads from your website, marketing tools, and partner channels into Tripleseat - Route inquiries to the correct site, location, and sales owner - Trigger follow-up tasks and notifications when a lead is created
Reconcile payments and event revenue
- Sync payments and payment reports into accounting and AR systems - Match bookings and events to invoices for revenue recognition - Surface deposits and balances due to finance and retention workflows
Keep multi-location calendars and menus in sync
- Pull bookings, sites, and locations to feed a unified event calendar - Sync menus and menu item selections to ordering and kitchen systems - Push event updates and notes back into Tripleseat across venues
Technical Specifications
Authentication
OAuth 2.0 (migrated off deprecated OAuth 1.0) handled in a managed session
Connectivity
Tripleseat REST API (api.tripleseat.com/v1) plus webhooks, surfaced through a normalized layer
Response format
Normalized JSON across leads, events, bookings, accounts, and payments, regardless of XML/JSON source
Rate limits
Adaptive throttling tuned to per-endpoint caps (~10 requests/second on Leads and Events)
Session management
Automatic token refresh, credential rotation, and OAuth migration handling
Data freshness
Near real-time pulls for leads, events, and bookings with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Verified, de-duplicated webhook handling for lead and event changes, reconciled against the REST API
Latency
Sub-second reads on cached entities; multi-second writes when posting leads and updates
Throughput
Horizontally scaled workers sized to multi-location lead, event, and booking volume
Reliability
Retry, backoff, and idempotency keys for lead creation and booking updates
Adaptation
Continuous monitoring of Tripleseat API releases, OAuth changes, and webhook schema drift
Frequently asked questions
Yes. Supergood authenticates via OAuth 2.0 and handles migration off the deprecated OAuth 1.0 method, so your integration keeps working through and after the cutover.
Supergood applies adaptive throttling, backoff, and retry tuned to per-endpoint caps—around 10 requests per second on the Leads and Events endpoints—so high-volume syncs stay within limits without dropping data.
Yes. New leads and inquiries can be posted through the lead form API endpoint and routed to the correct site, location, and owner, with follow-up tasks triggered on creation.
Yes. Supergood reconciles accounts, sites, and locations so leads, events, bookings, menus, and calendars stay consistent across every venue in your Tripleseat account.
Yes. Lead and event webhooks are verified, de-duplicated, and reconciled against the REST API so downstream systems receive accurate, near real-time updates.