iQmetrix API
iQmetrix is an intelligent commerce platform for telecom retail, powering point of sale, device activation, inventory, payments, and omnichannel workflows on top of its RQ Retail Management Solution. An API lets you programmatically pull customers, products, inventory, orders, pricing, and transaction data—and push updates like new orders, inventory adjustments, and product subscriptions back into RQ.
What is iQmetrix?
iQmetrix is an intelligent commerce platform purpose-built for the telecom retail industry, orchestrating actions, decisions, and transactions across digital and physical channels. Retailers and carriers run point of sale, multi-carrier device activation, inventory, payments, workforce, and omnichannel commerce on iQmetrix—anchored by the RQ Retail Management Solution—at scale across thousands of locations and tens of millions of transactions annually.
Core product areas include:
- RQ Retail Management Solution (point of sale, retail operations, store management)
- iQ Pay (payment processing and reconciliation)
- Activation Solutions (multi-carrier device activation)
- Inventory Management (CMI, VMI, adjustments, and availability)
- Enterprise Product Catalog and Pricing
- Omnichannel, Dropship, and Vendor Inventory Services for partners
- DataConnect analytics extraction and Workforce Productivity
Common data entities:
- Customers, Contacts, CRM records
- Products, Catalog items, Classifications, Variations, Revisions
- Inventory, Availability, Adjustments, Purchase Orders
- Sales Orders, Orders, Transaction Details, Pricing
- Company Tree (locations, entities), Users, Security Roles
- Activations, Supplier Cost, Product Subscriptions, Curation
The iQmetrix Integration Challenge
Telecom retailers run mission-critical operations on iQmetrix daily, but turning RQ data and partner workflows into reliable API-driven automation is non-trivial:
- Partner-program gates: Many capabilities flow through the Dropship, VMI, and Vendor Inventory Services programs, requiring partner approval and onboarding before API access
- Fragmented surface: Coverage is split across 19 core APIs and 10 partner APIs (Catalog, EPC, CMI, VMI, Orders, Pricing, DataConnect), each with its own object model and scope
- OAuth2 and identity complexity: Requests require OAuth2 over HTTPS and an understanding of the Company Tree, User Manager, and security-role model before data flows
- Per-service rate limits: Throttling is applied per service rather than aggregated, so naive integrations hit limits unevenly across endpoints
- Mixed response shapes: Endpoints return JSON and HAL+JSON, mixing hypermedia links with payloads that callers must navigate consistently
- Catalog and inventory depth: Product classifications, variations, revisions, and per-location availability require careful traversal of the Company Tree to reconcile correctly
How Supergood Creates iQmetrix APIs
Supergood works across iQmetrix's developer APIs and authenticated surfaces—DataConnect, the Catalog and Inventory services, Orders, and partner programs—to deliver a resilient, normalized API layer for your RQ deployment, so you integrate once instead of stitching together 29 separate services.
- Handles OAuth2 authentication over HTTPS and manages tokens and security-role scoping securely
- Maintains session continuity with automatic token refresh and change detection
- Normalizes JSON and HAL+JSON responses across Catalog, Inventory, Orders, and Pricing so you rely on consistent objects
- Resolves the Company Tree, classifications, and per-location availability so location-aware data lines up out of the box
Use iQmetrix with AI agents: iQmetrix MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your RQ modules, partner programs, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready iQmetrix adapter tailored to your catalog, inventory, and order workflows.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as iQmetrix evolves.
API Endpoints
Authentication
/authenticateAuthenticate to iQmetrix using OAuth2 over HTTPS and obtain an access token scoped by Company Tree and security role for downstream calls.
Customers
/customersList and retrieve customer (CRM) records and contacts with filters for location, status, and search terms.
Catalog
/productsRetrieve products from the Catalog and Enterprise Product Catalog, including classifications, variations, revisions, and pricing.
Inventory
/inventoryQuery inventory availability and adjustments across CMI and VMI for specific locations in the Company Tree.
Orders
/ordersList sales orders and orders with transaction details, line items, and fulfillment status.
Orders
/create_orderCreate a sales order or dropship order against RQ with customer, product, pricing, and shipping details.
Use Cases
Sync catalog, pricing, and inventory across locations
- Pull products, classifications, variations, and revisions from the Enterprise Product Catalog - Reconcile per-location availability and inventory adjustments via the Company Tree - Stream pricing and supplier-cost updates into downstream merchandising tools
Automate order and transaction workflows
- Create sales and dropship orders against RQ without manual data entry - Pull orders, sales orders, and transaction details into ERP and finance systems - Trigger fulfillment and reconciliation events as order status changes
Unify customer and CRM data
- Sync customers, contacts, and CRM records into a single warehouse - Match customer activity across stores and channels for a unified profile - Push updated customer records back into RQ from external systems
Extract analytics with DataConnect
- Pull activity, customer, and product reports through DataConnect endpoints - Capture deltas for incremental loads into BI and data platforms - Reconcile vendor-managed inventory and supplier availability for partners
Technical Specifications
Authentication
OAuth2 over HTTPS with token and security-role scoping handled in a managed session
Connectivity
iQmetrix developer APIs (DataConnect, Catalog, EPC, CMI, VMI, Orders, Pricing) plus authenticated RQ surfaces
Response format
Normalized JSON unified from iQmetrix JSON and HAL+JSON responses
Rate limits
Adaptive throttling tuned to iQmetrix per-service rate limits to avoid platform-side caps
Session management
Automatic token refresh, credential rotation, and security-role re-scoping
Data freshness
Near real-time pulls for inventory, orders, and pricing with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for order creation, inventory changes, and product/pricing updates
Latency
Sub-second reads on cached catalog and inventory entities; multi-second writes when posting orders
Throughput
Horizontally scaled workers sized to multi-location retail transaction volume
Reliability
Retry, backoff, and idempotency keys for order creation and inventory adjustments
Adaptation
Continuous monitoring of iQmetrix developer-portal changelog, API versions, and partner-program changes
Frequently asked questions
Yes. Supergood integrates with RQ through iQmetrix's developer APIs and authenticated surfaces, exposing customers, catalog, inventory, orders, and pricing as a single normalized API for your deployment.
For core data—customers, catalog, inventory, orders—Supergood works with your existing iQmetrix entitlements and OAuth2 access. Partner approval is only required for capabilities specifically brokered through Dropship, VMI, or Vendor Inventory Services.
iQmetrix exposes 19 core APIs and 10 partner APIs. Supergood normalizes these into one consistent surface, reconciling JSON and HAL+JSON responses so you integrate once instead of stitching services together.
Supergood resolves the Company Tree, classifications, and per-location availability automatically, so inventory, pricing, and orders line up to the correct entity and location without manual traversal.
Yes. DataConnect and DataConnect Deltas are surfaced through the same API, so activity, customer, and product reports flow into your BI and data-warehouse pipelines with incremental delta support.