Weave API
Weave is an all-in-one, AI-powered customer experience and payments platform built for small and medium-sized healthcare practices. This page is an independent design exercise that asks what a well-designed Weave API could look like: the resources it would expose, the authentication it would need, and the workflows it could unlock. Below: a hypothetical endpoint design, the technical requirements a production implementation would face, the use cases programmatic access could serve, and where to start if your team needs this kind of access today.
This page is an independent analysis by Supergood of what a well-designed Weave API could look like. It draws on publicly available information, vendor materials, and general integration experience in this category. Nothing on this page describes an existing Weave product, and Supergood is not affiliated with or endorsed by the vendor. If the vendor offers an official API, we highly recommend it.
What is Weave?
Weave is an all-in-one, AI-powered customer experience and payments platform built for small and medium-sized healthcare practices. Practices use Weave to attract and retain patients, streamline front-office operations, and grow revenue, unifying phones, texting, appointment scheduling and reminders, digital forms, reviews, billing and payments, and analytics into a single system that connects to their practice management software and EHR.
Weave serves dental, medical, optometry, aesthetic, chiropractic, and veterinary practices, integrating with practice management and EHR systems including Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental, Practice Fusion, and ezyVet, and is an authorized integration vendor in the Henry Schein One API Exchange.
Core product areas include:
- Phones and call intelligence (VoIP, call routing, transcription, voicemail, AI voice receptionist)
- Texting and messaging (two-way SMS, bulk/broadcast texts, missed-call text, team chat, email)
- Scheduling, appointment reminders, recall, and confirmations
- Billing & Payments (text-to-pay, payment requests, terminals, online bill pay)
- Digital Forms and insurance verification
- Reviews and reputation management with automated solicitation and AI responses
- Analytics and Practice Analytics (patient retention, scheduling, treatment acceptance, revenue)
An API for a platform like this would naturally organize around its core data entities:
- Contacts/Patients, Households, Profiles, Sync Sources
- Appointments, Reminders, Recall lists, Confirmations
- Messages, SMS threads, Email campaigns, Call records, Transcripts
- Payments, Invoices, Payment requests, Terminals
- Forms, Submissions, Reviews, Insurance verifications
The Weave Integration Challenge
Practices run daily front-office workflows on Weave, but turning portal- and app-driven engagement into API-driven automation is non-trivial:
- PMS/EHR coupling: Weave data is synced from and tied to underlying systems like Dentrix, Open Dental, Eaglesoft, Practice Fusion, and ezyVet, so contact and appointment records carry source-specific IDs and lifecycle states
- App- and dashboard-first design: Much of Weave's value lives in the desktop and mobile apps and the web dashboard, where messaging, payments, and analytics are operated by staff rather than exposed for headless automation
- Partner and developer gating: Programmatic access runs through Weave's developer portal and authorized integration channels (including the Henry Schein One API Exchange), often requiring approval before keys are issued
- Multi-location complexity: Group practices and DSOs span many offices, each with its own number, schedule, payment configuration, and review profile
- Compliance sensitivity: Patient communications and payment data demand careful handling of PHI, consent, and audit trails across every call, text, and transaction
- Event-driven workflows: Missed-call texts, reminders, recall, and review requests are triggered by real-time events that are hard to reconstruct from periodic exports
What a Weave API Could Look Like
If Weave exposed a modern, general-purpose API, the integration challenges above suggest what it would need to get right. This is a design sketch, not documentation of anything that exists today:
- First-class authentication: session handling with support for MFA and enterprise sign-on where the platform uses them
- Consistent resources: normalized JSON schemas and pagination across the platform's core objects
- Reliable writes: idempotency keys and validation that mirrors the platform's own workflow rules
- Entitlement awareness: endpoints scoped to what each customer's licensing actually permits
The endpoint sketches, technical requirements, and use cases below flesh out this hypothetical design.
How AI agents could connect to software like Weave: MCP servers for software without a public API →
Need This Kind of Access Today?
If your team needs this kind of access today, Supergood builds integrations on request, one customer at a time. We act at the direction of our customers, within the access they already hold. Customers bring their own accounts, licenses, and entitlements. If the vendor offers an official API, we highly recommend it.
- Schedule an Integration Assessment
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Potential API Endpoints
Authentication
/authenticateWould authenticate to a Weave account using API key or login plus MFA and obtain a session token for downstream calls.
Contacts
/contactsWould list patient contacts and households with filters for location, sync source (Dentrix, Open Dental, etc.), and last-activity date.
Scheduling
/appointmentsWould retrieve appointments, reminders, and recall status across one or more locations with date-range and provider filters.
Messaging
/send_messageWould send an outbound SMS or email to a patient, including reminders, confirmations, and review requests.
Payments
/create_payment_requestWould create a text-to-pay payment request or invoice and track its status through completion.
Reviews
/reviewsWould pull patient reviews and ratings across connected sites along with solicitation and response status.
Use Cases
Sync patient and appointment data into your stack
- Pull contacts, households, and appointment schedules across locations into a single warehouse - Reconcile patient records against the underlying PMS/EHR sync source for a unified profile - Stream appointment, reminder, and recall events to downstream CRM and analytics tools
Automate patient messaging and recall
- Trigger outbound texts, reminders, and confirmations from your own workflows without app clicks - Push review requests after completed visits and capture responses - Route missed-call texts and recall outreach based on real-time events
Reconcile payments and billing
- Sync payments, invoices, and text-to-pay requests into general ledger and AR systems - Generate payment requests programmatically and track them to completion - Surface outstanding balances and failed payments to follow-up workflows
Centralize calls, forms, and reviews
- Pull call records, transcripts, and voicemail for analysis and QA - Sync digital form submissions and insurance verifications into intake systems - Aggregate reviews and ratings across locations for reputation dashboards
Connect via No-Code Tools
Automate this platform from the no-code stack you already use.
Technical Requirements
Authentication
Would require API key (X-WEAVE-APIKEY) or login with MFA with managed session handling
Connectivity
Would build on authenticated app and dashboard flows plus Weave's developer API surface where exposed by the account
Response format
Normalized JSON across Contacts, Appointments, Messages, Calls, Payments, Forms, and Reviews objects
Rate limits
Adaptive throttling tuned to your account and per-location volume to avoid provider-side limits
Session management
Would need automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for messages, calls, and appointments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, PHI-aware handling, and audit logging
Webhooks
Event-style callbacks for inbound messages, missed calls, appointment changes, payments, and review activity
Latency
Design target: sub-second reads on cached entities; multi-second writes when sending messages or payment requests
Throughput
Design target: horizontally scaled workers sized to multi-location and DSO messaging volume
Reliability
Retry, backoff, and idempotency keys for outbound messages, reminders, and payment requests
Versioning
Clear versioning and change management would matter as Weave evolves
Frequently asked questions
Credentials are stored in an encrypted vault, access tokens are scoped, and patient communications and payment data are handled with PHI-aware controls and audit logging.
Availability of official interfaces varies by product, plan, and licensing. Many platforms in this category gate access behind partner programs or paid modules, and there is often no broadly available, self-serve public API. Check the vendor's developer resources for current offerings.
The hard parts would be authentication (MFA, session management, enterprise controls), consistent schemas across the platform's products, and write semantics that reconcile the way the platform's own workflows do.
No. This page is an independent analysis by Supergood and is not affiliated with, sponsored by, or endorsed by the vendor. All product names and trademarks belong to their respective owners and are used for identification only. Nothing here documents an actual Weave product or service.
Supergood acts at the direction of its customers, within the access those customers already have. We respect each customer's agreements with their software vendors, and how those agreements apply to a customer's use is a determination the customer makes. If the vendor offers an official API, we highly recommend it.
Supergood builds managed API access to enterprise software for customers on request, scoped to each customer's own licensing and entitlements. If your team needs programmatic access to a platform like this, schedule an integration assessment to discuss options.