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accesso API

accesso is a technology platform for attractions, live entertainment, and hospitality, powering ticketing, point of sale, virtual queuing, distribution, and guest experience across products like Passport, Horizon, ShoWare, and LoQueue. An unofficial API lets you programmatically pull tickets, orders, guests, passes, and inventory—and push updates like new sales, redemptions, and queue reservations back into accesso.

By Alex Klarfeld•May 30, 2026
accesso API

What is accesso?

accesso is a technology platform that provides ticketing, point-of-sale, virtual queuing, distribution, and guest experience solutions for attractions, live entertainment venues, and hospitality businesses worldwide. Operators across theme and water parks, zoos and aquariums, museums and cultural institutions, ski resorts, stadiums, performing arts box offices, fairs and festivals, restaurants, and resorts and casinos use accesso to sell tickets and passes, run on-site and online commerce, manage guest entitlements, and surface real-time operational insight.

Core product families include:

  • Ticketing — accesso Passport eCommerce ticketing and accesso Horizon venue management, uniting web, kiosk, mobile, and call center sales outlets in a real-time hub
  • Point of Sale — F&B and retail commerce across on-site touchpoints (Siriusware, Freedom)
  • Virtual Queuing — LoQueue guest wait-management and virtual line tools
  • Distribution — ingresso online booking and global distribution for guest acquisition
  • Live entertainment ticketing — ShoWare box office for stadiums, performing arts, and fairs
  • Mobile app and Decision Intelligence — customizable guest apps and real-time operational analytics

Common data entities:

  • Orders, Tickets, Items, Refunds, Transactions
  • Guests, Guest Profiles, Passes, Memberships, Add-ons, Entitlements
  • Events, Performances, Venues, Capacity, Pricing Rules
  • Products, Inventory, F&B and Retail Items (Point of Sale)
  • Queue Reservations, Redemptions, Scans, Access Events
  • Payments, Split Payments, Commissions, Disbursements

The accesso Integration Challenge

Attractions and venues run mission-critical sales and admissions on accesso every day, but turning portal- and product-specific workflows into API-driven automation is non-trivial:

  • Multiple platforms, multiple models: Passport, Horizon, ShoWare, Siriusware, and ingresso each carry their own object models, IDs, and lifecycle states—generic integrations break across products
  • Open API variability: Horizon exposes open APIs and micro-services, but endpoint coverage differs by product, version, and the operator's deployment, while older box-office and POS systems are more configuration-driven
  • Client-gated documentation: Much developer detail lives in the accesso Knowledge Base, available to clients—requiring an account and entitlements before integration
  • Multi-outlet sales spread: Web, kiosk, mobile, and call center channels feed one hub, so consistent reads across outlets require careful reconciliation
  • Authentication complexity: Operator logins and MFA are common in venue back-office environments and complicate headless automation
  • Real-time inventory and capacity: Pricing rules, capacity management, and timed-entry inventory change constantly and require precise, low-latency handling

How Supergood Creates accesso APIs

Supergood reverse-engineers authenticated browser flows and accesso's open API and micro-service surfaces to deliver a resilient API layer across your accesso products—from Passport and Horizon ticketing to point of sale, virtual queuing, and distribution.

  • Handles operator username/password and MFA (SMS, email, TOTP) securely
  • Maintains session continuity with automated refresh and change detection
  • Normalizes responses across Ticketing, Point of Sale, Virtual Queuing, and Distribution so you integrate once and rely on consistent objects
  • Aligns with operator-specific products, pricing rules, and entitlements to ensure compliant access

Use accesso with AI agents: accesso MCP Server →

Getting Started

  • Schedule Integration Assessment

Book a 30-minute session to confirm your accesso products, sales outlets, and authentication model.

  • Supergood Generates and Validates Your API

We deliver a production-ready accesso adapter tailored to your product mix and entitlements.

  • Deploy with Monitoring

Go live with continuous monitoring and automatic adjustments as accesso evolves.

accesso

API Endpoints

Authentication

POST/authenticate

Authenticate to an accesso environment using operator credentials, or MFA, and obtain a session token for downstream calls.

Orders

GET/orders

List orders and tickets across Passport, Horizon, and ShoWare with filters for outlet, event, status, and date range.

Orders

POST/create_order

Create a new ticket or product order against configured pricing rules and capacity across web, kiosk, mobile, or call center outlets.

Guests

GET/guests

Retrieve guest profiles, passes, memberships, add-ons, and entitlements from unified customer records.

Inventory

GET/inventory

Pull events, performances, capacity, timed-entry inventory, and pricing rules for availability and scheduling.

Virtual Queue

POST/create_queue_reservation

Place or redeem a LoQueue virtual queue reservation and record access and redemption events.

Use Cases

Sync ticketing and order data across accesso products

- Pull orders, tickets, and refunds from Passport, Horizon, and ShoWare into a single warehouse - Stream sales and redemption events to downstream BI, finance, and CRM tools - Reconcile transactions across web, kiosk, mobile, and call center outlets

Unify guest, pass, and membership records

- Pull guest profiles, passes, memberships, and add-ons into a customer 360 - Push membership renewals and entitlement changes back into accesso - Surface upsell opportunities and guest segments to marketing systems

Automate inventory, pricing, and capacity workflows

- Sync events, performances, capacity, and timed-entry inventory to distribution channels - Apply dynamic pricing rules and propagate availability across outlets - Trigger downstream staffing and operations tools from capacity changes

Power virtual queue and access experiences

- Create and redeem LoQueue virtual queue reservations programmatically - Stream scan, redemption, and access events to guest apps in real time - Reconcile admissions and access control against orders and entitlements

Technical Specifications

Authentication

Operator username/password, OAuth, and MFA (SMS, email, TOTP) handled in a managed session

Connectivity

Authenticated browser flows plus accesso's open APIs and micro-services where exposed by the operator's deployment

Response format

Normalized JSON across Ticketing, Point of Sale, Virtual Queuing, and Distribution objects

Rate limits

Adaptive throttling tuned to your environment to avoid platform-side limits during peak sales windows

Session management

Automatic session refresh, MFA replay handling, and credential rotation

Data freshness

Near real-time pulls for orders, inventory, and queue reservations with optional scheduled batch syncs

Security

Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging

Webhooks

Event-style callbacks for order placement, redemption, queue reservation, and inventory changes

Latency

Sub-second reads on cached entities; multi-second writes when posting orders through pricing and capacity workflows

Throughput

Horizontally scaled workers sized to peak-season ticketing and admissions volume

Reliability

Retry, backoff, and idempotency keys for order creation, refunds, and redemptions

Adaptation

Continuous monitoring of accesso product releases and operator-specific configuration drift

Frequently asked questions

Supergood normalizes data across accesso's ticketing, point of sale, virtual queuing, and distribution products—including Passport, Horizon, ShoWare, Siriusware, and ingresso—so you integrate order, guest, and inventory entities once across your product mix.

No. Where Horizon's open APIs and micro-services are available we use them; where they are not, Supergood works against your existing authenticated accesso surfaces, so you do not need a separate public API program to get started.

Yes. Queue reservations, redemptions, and access events are exposed through the same normalized API surface, so virtual queue data sits alongside orders, guests, and inventory.

Web, kiosk, mobile, and call center outlets feed a single hub. Supergood reconciles orders and transactions across outlets so you get consistent, deduplicated reads regardless of where a sale originated.

Each environment is profiled against its configured products, pricing rules, and entitlements. Supergood preserves operator-specific fields and lifecycle states rather than forcing a generic schema.

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