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CivicRec API

CivicRec (now CivicPlus Recreation Management) is cloud software built for parks and recreation departments and special districts, powering activity registration, facility reservations, memberships, leagues, and integrated payments across 1,200+ installations. An unofficial API lets you programmatically pull activities, registrations, members, facility bookings, and transactions—and push updates like new registrations, reservations, and membership changes back into CivicRec.

By Alex Klarfeld•May 30, 2026
CivicRec API

What is CivicRec?

CivicRec (now CivicPlus Recreation Management) is cloud software built specifically for parks and recreation departments, special districts, and local government. It consolidates program catalogs, activity registration, facility and event reservations, membership management, point-of-sale, and integrated payments into a single system so departments streamline operations and recover costs. CivicRec spans more than 1,200 installations and processes roughly $1 billion in annual recreation revenue.

Core product areas include:

  • Program and Registration Management (program catalogs, scheduling, activity registration, leagues, instructors)
  • Facility and Event Reservations (facility booking, event ticketing, availability)
  • Membership Management (memberships, passes, check-ins)
  • Registration and Payment Processing (integrated PCI-compliant payments, point-of-sale, online checkout)
  • Cost Recovery and Reporting (real-time financial data, revenue and program reporting, automated surveys)

Common data entities:

  • Programs, Activities, Sessions, Schedules
  • Registrations, Participants, Households, Account holders
  • Facilities, Reservations, Event tickets, Availability
  • Memberships, Passes, Check-ins
  • Leagues, Teams, Instructors, Staff assignments
  • Transactions, Payments, Point-of-sale orders, Refunds

The CivicRec Integration Challenge

Recreation departments run daily operations on CivicRec, but turning its portal- and catalog-driven workflows into reliable API-driven automation is non-trivial:

  • API access by request: CivicRec's API documentation requires contacting support to provision an API interface, so credentials and scope are gated per agency rather than self-serve
  • Tenant-specific catalogs: Each agency configures its own programs, activity types, fee schedules, and facility inventory—generic integrations break across municipalities
  • Household and participant relationships: Registrations tie to account holders, household members, and waivers, requiring careful identity and dependency handling
  • Payments and PCI scope: Point-of-sale and online payment flows are PCI-compliant, so transaction data must be accessed without expanding compliance exposure
  • Real-time availability: Facility reservations and activity capacity change constantly, so booking automation needs current availability and conflict detection
  • Authentication for headless access: Staff log in through a web portal, and session handling complicates automated, unattended integrations

How Supergood Creates CivicRec APIs

Supergood reverse-engineers CivicRec's authenticated web flows and documented API surface to deliver a resilient, normalized API layer for your agency's recreation tenant—across registration, reservations, memberships, and payments.

  • Handles staff login and session continuity with automated refresh and change detection
  • Normalizes responses across activities, registrations, facilities, memberships, and transactions so you integrate once and rely on consistent objects
  • Respects agency-specific catalogs, fee schedules, and facility inventory rather than forcing a generic schema
  • Keeps payment and PCI-scoped data access tightly bounded with scoped tokens and audit logging

Use CivicRec with AI agents: CivicRec MCP Server →

Getting Started

  • Schedule Integration Assessment

Book a 30-minute session to confirm your modules, catalogs, and authentication model.

  • Supergood Generates and Validates Your API

We deliver a production-ready CivicRec adapter tailored to your agency configuration and entitlements.

  • Deploy with Monitoring

Go live with continuous monitoring and automatic adjustments as CivicRec evolves.

civicrec

API Endpoints

Authentication

POST/authenticate

Authenticate to a CivicRec agency tenant with staff credentials and obtain a session token for downstream calls.

Programs

GET/activities

List programs and activities with filters for category, season, location, and availability.

Registration

GET/registrations

Retrieve registrations and participant details with status, household, and date-range filters.

Registration

POST/create_registration

Register a participant for an activity, applying fees, waivers, and household relationships.

Facilities

GET/facilities

Pull facilities, reservations, and event ticketing with real-time availability and conflict checks.

Memberships

GET/memberships

List memberships, passes, and check-in records for an account holder or household.

Payments

GET/transactions

Retrieve point-of-sale orders, payments, and refunds across registration and reservation activity.

Use Cases

Sync registration and participant data into your warehouse

- Pull activities, registrations, and participant records into a central data warehouse - Stream new registrations and cancellations to downstream BI and CRM tools - Reconcile household and account-holder records for a unified resident view

Automate facility reservations and event bookings

- Query real-time facility availability and create reservations without portal clicks - Push event ticketing and capacity updates to public-facing booking pages - Detect and resolve reservation conflicts before confirming bookings

Reconcile recreation payments and revenue

- Sync point-of-sale orders, payments, and refunds into accounting and GL systems - Match transactions to programs, facilities, and memberships for cost-recovery reporting - Surface delinquent or failed payments to staff follow-up workflows

Keep memberships and check-ins in sync

- Pull membership and pass records into access-control and front-desk systems - Push new memberships and renewals back into CivicRec - Track check-ins and usage for engagement and retention reporting

Technical Specifications

Authentication

Staff username/password handled in a managed session, with token rotation

Connectivity

Authenticated web flows plus CivicRec's documented API surface where provisioned for the agency

Response format

Normalized JSON across activities, registrations, facilities, memberships, and transactions

Rate limits

Adaptive throttling tuned to your agency tenant to avoid platform-side limits

Session management

Automatic session refresh, re-authentication, and credential rotation

Data freshness

Near real-time pulls for registrations, availability, and payments with optional scheduled batch syncs

Security

Encrypted credential vault, scoped access tokens, PCI-aware handling, and audit logging

Webhooks

Event-style callbacks for new registrations, reservation changes, membership updates, and payments

Latency

Sub-second reads on cached entities; multi-second writes when posting registrations and reservations

Throughput

Horizontally scaled workers sized to peak seasonal registration volume

Reliability

Retry, backoff, and idempotency keys for registrations, reservations, and payment transactions

Adaptation

Continuous monitoring of CivicRec releases and agency-specific catalog and configuration drift

Frequently asked questions

CivicRec's API is provisioned per agency through CivicPlus support. Supergood works with your authenticated sessions and any provisioned API surface, so you can automate even where direct API scope is limited or pending.

Yes. CivicRec is now marketed as CivicPlus Recreation Management. Supergood works against the same authenticated surfaces regardless of branding, including registration, reservations, memberships, and payments.

Each tenant is profiled against its configured programs, activity types, fee schedules, and facility inventory. Supergood preserves agency-specific fields and rules rather than forcing a generic schema.

Yes. Transaction, payment, and refund data is accessed through scoped tokens with PCI-aware handling and audit logging, keeping compliance exposure bounded.

Yes. Beyond reads, the API supports creating registrations, booking facility reservations, and updating memberships, with idempotency keys and retries for safe writes.

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