Careify API
If you’re another tech company integrating with Careify, you gain clean read/write access to member and caregiver rosters, visit records, authorization data, and claim artifacts. That means you can pull EVV statuses, exception queues, and remittance summaries; push new patients and caregivers from y
What is Careify?
Careify provides EVV and homecare management solutions used by providers to document and verify in-home and community-based services in alignment with the 21st Century Cures Act. Core workflows include mobile and telephony EVV, visit scheduling and documentation, exception handling, authorization tracking, and support for Medicaid/MCO reimbursement pipelines. Careify is available as an alternative EVV option in Arkansas, making it a relevant system for teams needing to connect EHR-to-EVV and billing-to-EVV for state compliance and payment.
Core product areas include:
- EVV (mobile app, telephony, and aggregator connections)
- Scheduling and visit management
- Member/client and caregiver/provider rosters
- Payer authorizations and service codes
- Exception handling, audit trails, and compliance reporting
- Export and billing support for Medicaid/MCO claims
Common data entities:
- Members (patients/clients)
- Caregivers/Providers (aides, nurses, staff)
- Visits (EVV check-in/out, service codes, tasks, notes)
- Authorizations (payer, service code, units, validity dates)
- Payers/MCOs and service programs
- Schedules and assignments
- Exceptions (late/missing events, GPS mismatch, overlapping visits)
- Claims (837P/I lines referencing verified visits)
- Remittances (835 summaries for reconciliation)
The Careify Integration Challenge
Organizations rely on Careify daily, but turning portal-based EVV workflows into automated pipelines is hard:
- State- and payer-specific rules: Arkansas and other Medicaid/MCO programs may require distinct service codes, modifiers, and EVV validation logic
- Enterprise security: SSO/MFA and network controls complicate headless automation
- Portal-first delivery: EVV, authorizations, and exception handling often live in web apps or batch exports—not unified public APIs
- File interfaces and timing windows: SFTP/EDI feeds, batching constraints, and daily submission windows must be respected
- Compliance nuances: Visit edits require compliant reason codes and audit trails; data retention rules vary by jurisdiction
How Supergood Creates Careify APIs
Supergood reverse-engineers authenticated browser flows, batch interfaces, and network interactions to deliver a resilient API endpoint layer.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes EVV, authorization, and claim objects so you can integrate once across payers/programs
- Aligns with customer entitlements and licensing constraints to ensure compliant access
- Bridges batch exports and SFTP/EDI flows with signed URL retrieval and delivery when applicable
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Careify product mix, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Careify adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Careify evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Members
/membersRetrieve member/client records to keep your EHR or scheduling system in sync. Filter by payer, program, status, and update window.
Authorizations
/authorizationsRetrieve payer/member service authorizations with allowed units, service codes, and date ranges. Use this to validate scheduling and claim eligibility.
EVV Visits
/evv/visitsCreate or update an EVV visit record with check-in/out events, service details, and verification metadata. Supports compliant edit reason codes and Arkansas Alt EVV requirements.
Claims
/claimsAssemble an 837P/I claim from verified visits. Supergood normalizes service lines and can route the generated file to the configured submission channel (e.g., Arkansas Medicaid portal or clearinghouse).
Use Cases
EHR-to-EVV Synchronization
- Push member and caregiver rosters from your EHR into Careify - Create visits automatically from your scheduling system with correct service codes and modifiers - Maintain a single source of truth for demographics and eligibility
Authorization-Aware Scheduling and Eligibility
- Validate authorizations before scheduling or visit creation - Track remaining authorized units and prevent over-utilization - Surface program-specific rules to care coordinators, including Arkansas Medicaid requirements
EVV Exception Resolution
- Pull exception queues (e.g., late arrival, missing check-out, GPS mismatch) and route issues to staff for resolution - Apply compliant reason codes on visit edits with audit trails - Escalate unresolved exceptions prior to claim submission
Claims Generation and Reimbursement Automation
- Bundle verified visits into 837P/I claims with payer-specific formatting - Submit via the configured channel (state portal, MCO gateway, or clearinghouse) - Track claim statuses and reconcile remittances alongside EVV evidence
Audit and Compliance
- Export complete visit packets with timestamps, locations, signatures, and reason codes - Maintain machine-readable audit trails aligned to payer/state requirements - Prove EVV coverage and claim provenance during reviews
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination
Rate limits
Tuned for enterprise throughput while honoring licensing and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of visits, authorizations, and claim artifacts
Security
Encrypted transport, scoped tokens, and audit logging; respects Careify entitlements and compliance requirements
Webhooks
Optional asynchronous delivery for exceptions, claim generation, and remittance updates
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume EVV and batch claims pipelines
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used Careify EVV portals and agency-facing tools, subject to your licensing and entitlements. We scope coverage (e.g., mobile/telephony EVV, authorizations, visit exports, claim assembly) during integration assessment, including Arkansas Alt EVV requirements.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. For batch flows, we manage SFTP/EDI timing windows, generate 837 files, and retrieve signed URLs or delivery confirmations programmatically.
Yes. You can assemble 837P/I from verified visits with payer-specific formatting. We can route submissions via your configured channel (state/MCO portals or clearinghouse) and return statuses and artifacts for reconciliation.