Careify API
Programmatically access Careify’s Electronic Visit Verification (EVV), authorizations, scheduling, and Medicaid reimbursement workflows with a stable REST API. In plain English: Careify is software that helps home and community-based service providers, clinics, and provider groups document care visits, verify time and location, track payer authorizations, and get paid. An unofficial API lets you create and verify EVV visits, sync patients and caregivers from your EHR, validate authorizations before scheduling, and automatically assemble claims from verified visits—all without manual portal work.
What is Careify?
Careify provides EVV and homecare management solutions used by providers to document and verify in-home and community-based services in alignment with the 21st Century Cures Act. Core workflows include mobile and telephony EVV, visit scheduling and documentation, exception handling, authorization tracking, and support for Medicaid/MCO reimbursement pipelines. Careify is available as an alternative EVV option in Arkansas, making it a relevant system for teams needing to connect EHR-to-EVV and billing-to-EVV for state compliance and payment.
Core product areas include:
- EVV (mobile app, telephony, and aggregator connections)
- Scheduling and visit management
- Member/client and caregiver/provider rosters
- Payer authorizations and service codes
- Exception handling, audit trails, and compliance reporting
- Export and billing support for Medicaid/MCO claims
Common data entities:
- Members (patients/clients)
- Caregivers/Providers (aides, nurses, staff)
- Visits (EVV check-in/out, service codes, tasks, notes)
- Authorizations (payer, service code, units, validity dates)
- Payers/MCOs and service programs
- Schedules and assignments
- Exceptions (late/missing events, GPS mismatch, overlapping visits)
- Claims (837P/I lines referencing verified visits)
- Remittances (835 summaries for reconciliation)
The Careify Integration Challenge
Organizations rely on Careify daily, but turning portal-based EVV workflows into automated pipelines is hard:
- State- and payer-specific rules: Arkansas and other Medicaid/MCO programs may require distinct service codes, modifiers, and EVV validation logic
- Enterprise security: SSO/MFA and network controls complicate headless automation
- Portal-first delivery: EVV, authorizations, and exception handling often live in web apps or batch exports—not unified public APIs
- File interfaces and timing windows: SFTP/EDI feeds, batching constraints, and daily submission windows must be respected
- Compliance nuances: Visit edits require compliant reason codes and audit trails; data retention rules vary by jurisdiction
How Supergood Creates Careify APIs
Supergood reverse-engineers authenticated browser flows, batch interfaces, and network interactions to deliver a resilient API endpoint layer.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes EVV, authorization, and claim objects so you can integrate once across payers/programs
- Aligns with customer entitlements and licensing constraints to ensure compliant access
- Bridges batch exports and SFTP/EDI flows with signed URL retrieval and delivery when applicable
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Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Careify product mix, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Careify adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Careify evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Members
/membersRetrieve member/client records to keep your EHR or scheduling system in sync. Filter by payer, program, status, and update window.
Authorizations
/authorizationsRetrieve payer/member service authorizations with allowed units, service codes, and date ranges. Use this to validate scheduling and claim eligibility.
EVV Visits
/evv/visitsCreate or update an EVV visit record with check-in/out events, service details, and verification metadata. Supports compliant edit reason codes and Arkansas Alt EVV requirements.
Claims
/claimsAssemble an 837P/I claim from verified visits. Supergood normalizes service lines and can route the generated file to the configured submission channel (e.g., Arkansas Medicaid portal or clearinghouse).
Use Cases
EHR-to-EVV Synchronization
- Push member and caregiver rosters from your EHR into Careify - Create visits automatically from your scheduling system with correct service codes and modifiers - Maintain a single source of truth for demographics and eligibility
Authorization-Aware Scheduling and Eligibility
- Validate authorizations before scheduling or visit creation - Track remaining authorized units and prevent over-utilization - Surface program-specific rules to care coordinators, including Arkansas Medicaid requirements
EVV Exception Resolution
- Pull exception queues (e.g., late arrival, missing check-out, GPS mismatch) and route issues to staff for resolution - Apply compliant reason codes on visit edits with audit trails - Escalate unresolved exceptions prior to claim submission
Claims Generation and Reimbursement Automation
- Bundle verified visits into 837P/I claims with payer-specific formatting - Submit via the configured channel (state portal, MCO gateway, or clearinghouse) - Track claim statuses and reconcile remittances alongside EVV evidence
Audit and Compliance
- Export complete visit packets with timestamps, locations, signatures, and reason codes - Maintain machine-readable audit trails aligned to payer/state requirements - Prove EVV coverage and claim provenance during reviews
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination
Rate limits
Tuned for enterprise throughput while honoring licensing and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of visits, authorizations, and claim artifacts
Security
Encrypted transport, scoped tokens, and audit logging; respects Careify entitlements and compliance requirements
Webhooks
Optional asynchronous delivery for exceptions, claim generation, and remittance updates
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume EVV and batch claims pipelines
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used Careify EVV portals and agency-facing tools, subject to your licensing and entitlements. We scope coverage (e.g., mobile/telephony EVV, authorizations, visit exports, claim assembly) during integration assessment, including Arkansas Alt EVV requirements.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. For batch flows, we manage SFTP/EDI timing windows, generate 837 files, and retrieve signed URLs or delivery confirmations programmatically.
Yes. You can assemble 837P/I from verified visits with payer-specific formatting. We can route submissions via your configured channel (state/MCO portals or clearinghouse) and return statuses and artifacts for reconciliation.