CentralReach API
If you’re another tech company—like an EHR, scheduling platform, outcomes tool, or RCM solution—integrating with CentralReach lets you exchange real-time client and provider data, validate authorizations before services, capture session documentation and EVV signals, and prepare sessions for claim c
What is CentralReach?
CentralReach is a comprehensive practice management and clinical data platform built for autism and IDD care, with a strong focus on Applied Behavior Analysis (ABA). Organizations use it to manage client intake, scheduling, ABA data collection and goals, session documentation, payer authorizations, billing and claims, EVV compliance, payroll, and reporting.
Core product areas include:
- Client/patient records, contacts, and intake
- Scheduling, calendar management, and session workflows
- ABA clinical data collection (programs, goals, targets, trial data)
- Clinical documentation (SOAP notes, treatment plans, progress notes)
- Payer and authorization management (units, CPT codes, modifiers, dates)
- Billing and RCM (claims, ERA/835 posting, invoices)
- EVV, telehealth, and attendance tracking
- Staff management, credentials, timesheets, and payroll exports
Common data entities:
- Clients and Guardians/Contacts
- Staff/Providers (BCBAs, RBTs, Supervisors)
- Schedules/Appointments/Sessions
- ABA Programs, Goals, Targets, and Data Points
- Authorizations (payer, service code, units, date range)
- Payers/Plans and Funding Sources
- Session Notes and Signatures
- Timesheets and Mileage
- Claims/Invoices/Payments
The CentralReach Integration Challenge
Providers depend on CentralReach daily, but turning portal-based scheduling and clinical tasks into headless, automated workflows can be hard:
- Payer- and plan-specific rules: CPT/modifier combinations, unit rounding, and authorization decrementing vary by payer and line of business
- Enterprise security: SSO/MFA and role-based permissions complicate stable automation
- Portal-first delivery: Many rosters, schedules, and clinical artifacts are optimized for web UIs or batch exports, not modern public APIs
- EVV and documentation nuance: Sessions often require timestamped check-in/out, GPS, and compliant signatures before they can be billed
- Timing and sequencing: Authorization checks must precede scheduling; documentation and signatures must precede claim preparation
- Audit and retention: Clinical notes, signatures, and edit histories must be preserved for audits and payer reviews
How Supergood Creates CentralReach APIs
Supergood reverse-engineers authenticated browser flows, batch interfaces, and network interactions to deliver a resilient API endpoint layer.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh, rotation, and change detection
- Normalizes client, authorization, session, and documentation objects so you can integrate once across branches/locations
- Aligns with customer entitlements and licensing constraints to ensure compliant access
- Bridges batch exports and file delivery where applicable with signed URL retrieval and delivery
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your CentralReach product mix, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened CentralReach adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as CentralReach evolves.
Use Cases
EHR/CRM-to-CentralReach Synchronization
- Push client demographics and guardians into CentralReach - Sync staff/provider rosters from your HRIS - Create and update scheduled sessions from your own calendar system
Authorization-Aware Scheduling and Eligibility
- Validate CPT/modifier against payer authorizations before scheduling - Track remaining units and surface warnings on exhaustion - Respect service date ranges and place-of-service rules
ABA Data Capture and Documentation
- Attach SOAP notes, goals worked, and data summaries to sessions - Capture provider and caregiver signatures with timestamps - Preserve EVV check-in/out and GPS for home/community services
Claims Preparation and RCM Automation
- Mark sessions as billable when documentation is complete - Batch sessions by payer and program for downstream claim creation - Reconcile statuses and reduce rework due to missing prerequisites
Payroll and Timesheets
- Consolidate approved sessions and travel/mileage into payroll exports - Validate provider hours against schedule and authorization constraints - Feed clean, auditable data to finance and HR systems
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination
Rate limits
Tuned for enterprise throughput while honoring licensing and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of clients, authorizations, schedules, and clinical artifacts
Security
Encrypted transport, scoped tokens, and audit logging; respects CentralReach role permissions and compliance requirements
Webhooks
Optional asynchronous delivery for session readiness, authorization warnings, and export availability
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume scheduling, documentation, and RCM pipelines
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used CentralReach practice management and clinical tools, subject to your licensing and entitlements. We scope coverage (e.g., client rosters, scheduling, ABA documentation, authorizations, EVV signals) during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. We respect CentralReach role-based permissions to limit access to data and actions you are licensed to use.
Yes. You can validate service code/modifiers, dates, and remaining units against payer authorizations prior to creating or updating sessions, and receive actionable warnings when constraints are not met.
Yes. You can attach SOAP notes, goal summaries, provider/caregiver signatures, and EVV check-in/out details to sessions and confirm readiness for billing.