DispatchTrack API
DispatchTrack is a last-mile delivery management platform that combines AI-driven route optimization with real-time tracking, driver mobile execution, and proof of delivery for retail, food and beverage, building materials, and furniture and appliance operations. An unofficial API lets you programmatically pull orders, optimized routes, driver assignments, live tracking, ETAs, and proof-of-delivery records—and push new orders, route updates, and status changes back into DispatchTrack.
What is DispatchTrack?
DispatchTrack is a delivery management platform that combines AI-driven logistics optimization with real-time visibility to streamline last-mile delivery operations. Operators use DispatchTrack to plan and optimize routes, dispatch deliveries to drivers' mobile apps, generate precise ETAs and customer notifications, track vehicles and stops in real time, manage exceptions, and capture proof of delivery—across first, middle, and last mile.
Core product areas include:
- Route Optimization and Planning (AI adapts routing to changing demand and constraints)
- Driver Route Execution (mobile tools for drivers to manage assigned deliveries)
- Delivery Tracking and Visibility (real-time monitoring across first, middle, and last mile)
- Customer Delivery Experience (proactive communication, ETAs, and live order tracking)
- Delivery Network Management (oversight of multi-carrier, multi-location operations)
- DT WMS (warehouse management system designed for third-party logistics providers)
Common data entities:
- Orders, Stops, Line Items, Customers, Distribution Centers
- Routes, Manifests, Plans, Schedules, Service Windows
- Drivers, Vehicles, Assignments, Capacity, Telematics events
- Tracking pings, ETAs, Status updates, Exceptions
- Proof of Delivery (signatures, photos, timestamps), Notifications, Reviews
The DispatchTrack Integration Challenge
Delivery teams run mission-critical operations on DispatchTrack daily, but turning its dashboard- and driver-app-driven workflows into reliable API automation is non-trivial:
- Mobile-first delivery data: Driver execution, proof of delivery, and real-time location flow through the driver mobile app, not a uniform public API
- ERP-coupled order flow: Order ingestion is wired per customer to NetSuite, SAP, Oracle, Microsoft Dynamics, Storis, or DDI, so integrations differ tenant by tenant
- Connector and SuiteApp gating: Much of the integration surface flows through prebuilt connectors and implementation-partner setups rather than open self-serve endpoints
- Real-time tracking volume: High-frequency tracking pings, ETA recalculations, and status changes require streaming-grade handling, not periodic batch pulls
- Webhook configuration variability: Event callbacks differ by deployment, so payload shapes and triggers must be discovered per account
- Binary proof-of-delivery artifacts: Signatures and delivery photos need careful retrieval, storage, and linkage back to the originating order and stop
How Supergood Creates DispatchTrack APIs
Supergood reverse-engineers DispatchTrack's authenticated dashboard flows, last-mile API surface, and webhook callbacks to deliver a resilient API layer for your DispatchTrack account—covering orders, routes, driver execution, live tracking, and proof of delivery.
- Handles username/password and MFA securely in a managed session
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across Orders, Routes, Drivers, Tracking, and Proof of Delivery so you integrate once and rely on consistent objects
- Aligns with your ERP-coupled order flow and account-specific webhook configuration to ensure compliant, reliable access
Use DispatchTrack with AI agents: DispatchTrack MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, ERP order flow, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready DispatchTrack adapter tailored to your account configuration and webhook setup.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as DispatchTrack evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a DispatchTrack account using username/password, or MFA and obtain a session token for downstream calls.
Orders
/ordersList delivery orders with filters for distribution center, status, service window, and date range, including customer and line-item detail.
Orders
/create_orderIngest a new delivery order with customer details, line items, and service constraints for route planning.
Routing
/routesRetrieve optimized routes, manifests, and driver assignments for a plan, distribution center, or date.
Tracking
/trackingPull real-time vehicle and stop tracking, ETAs, and exception events for active deliveries.
Proof of Delivery
/proof_of_deliveryFetch proof-of-delivery records including signatures, photos, and timestamps linked to the originating order and stop.
Use Cases
Sync delivery orders between your ERP and DispatchTrack
- Push new orders with customer and line-item data into DispatchTrack for route planning - Pull delivery status and proof of delivery back into NetSuite, SAP, Oracle, or Dynamics - Reconcile distribution-center filters so each facility sees only its own orders
Stream real-time tracking and ETAs to customer channels
- Subscribe to live tracking pings, ETA recalculations, and exception events - Forward proactive delivery notifications to SMS, email, and customer portals - Surface delays early to dispatchers and reduce inbound where-is-my-order calls
Centralize proof of delivery and delivery analytics
- Retrieve signatures, photos, and timestamps and store them against the originating order - Feed completed-delivery events into BI, billing, and dispute-resolution workflows - Combine stop analytics with Samsara, Geotab, or Motive telematics for fleet reporting
Automate route planning and driver assignment
- Trigger AI route optimization and pull resulting manifests for downstream systems - Assign and reassign drivers and vehicles programmatically as demand shifts - Sync schedules and service windows into workforce and capacity-planning tools
Technical Specifications
Authentication
Username/password and MFA handled in a managed session with scoped access tokens
Connectivity
Authenticated dashboard flows plus DispatchTrack's last-mile API and webhook callbacks where exposed by the account
Response format
Normalized JSON across Orders, Routes, Drivers, Tracking, and Proof of Delivery objects
Rate limits
Adaptive throttling tuned to your account to avoid platform-side limits during high-volume tracking
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for orders, routes, and tracking with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for order ingestion, route assignment, status changes, ETAs, and delivery completion
Latency
Sub-second reads on cached entities; multi-second writes when posting orders and route updates
Throughput
Horizontally scaled workers sized to multi-location, multi-carrier delivery volume
Reliability
Retry, backoff, and idempotency keys for order creation, route updates, and status writes
Adaptation
Continuous monitoring of DispatchTrack releases, ERP connector changes, and account-specific configuration drift
Frequently asked questions
Yes. Supergood streams live tracking pings, ETA recalculations, and exception events through a normalized surface, so you can forward proactive notifications and reduce inbound delivery-status calls.
Yes. DispatchTrack ingests orders from NetSuite, SAP, Oracle, Microsoft Dynamics, Storis, and DDI. Supergood works with your account's existing ERP order flow rather than forcing a separate integration path.
Signatures, photos, and timestamps captured in the driver mobile app are retrieved and linked back to the originating order and stop, so completed-delivery artifacts sit alongside order and route data.
No. Supergood works with your existing DispatchTrack entitlements and authenticated sessions. Prebuilt connectors or SuiteApp setups are only relevant when you specifically want to route data through those packaged integrations.
Yes. DispatchTrack complements Samsara, Geotab, and Motive telematics, and Supergood exposes stop and delivery analytics alongside that vehicle and driver data through the same normalized API surface.