Experity API
Experity is the dominant EMR/PM and RCM platform for US urgent care, powering registration, real-time patient queues, charting, billing, and teleradiology for on-demand clinics—including 7 of the 10 largest urgent care operators. An unofficial API lets you programmatically pull patients, visits, schedules, and claims—and push updates back into Experity—without waiting on its approval-gated partner ecosystem or "limited API access."
What is Experity?
Experity is the leading operating system for US urgent care—a cloud EMR and practice management platform, formed from the merger of DocuTAP and Practice Velocity, purpose-built for on-demand clinics. It spans clinical charting, front-desk registration and queuing, billing and revenue cycle management, patient engagement, teleradiology, and business intelligence, and reports that 7 of the 10 largest urgent care operators run on the platform, with 100+ million patient visits over the past three years.
Core product areas include:
- EMR/PM (unified clinical, front desk, and billing workflows with digital booking and AI Scribe)
- Revenue cycle management (AI insurance matching, predictive claims management, financial metrics)
- Patient engagement (Clockwise and Calibrater platforms, Care Agent agentic AI)
- Teleradiology (AI-assisted X-ray interpretation services)
- Business intelligence (analytics and reporting for on-demand care operations)
Common data entities:
- Patients, registrations, real-time visit queues
- Visit charts, clinical documentation, e-prescriptions
- Appointments, digital bookings, schedules
- Claims, coding, payments, RCM metrics
- Lab and radiology results, BI and analytics data
The Experity Integration Challenge
Urgent care operators run registration, charting, and billing inside Experity all day, but programmatic access to that data is tightly controlled:
- No public developer portal: there are no self-serve API keys, no sandbox, no official SDKs, and no documented webhooks
- Approval-gated "limited API access": Experity describes only "authorized integration solutions, including limited API access," granted case by case—and notes that limited access is not a full integration partnership
- Active bot blocking: Experity warns that any automated activity interacting with its systems outside officially supported integration solutions will be blocked
- Curated partner ecosystem: the Partner Ecosystem launched in May 2025 with a small, hand-picked set of vetted partners—joining requires Experity's approval and a sales process
- Legacy HL7 connectivity: traditional interfaces run as HL7 feeds over managed VPN connections—interface-engine projects, not modern REST APIs
- PHI and compliance constraints: visit charts, queues, and claims demand HIPAA-aligned access controls and audit trails
How Supergood Creates Experity APIs
Supergood reverse-engineers Experity's authenticated workflows to deliver a resilient, unofficial API layer for your clinics—covering patients, visits, schedules, and claims without waiting on partner approval or an HL7 interface build.
- Handles clinic credentials, MFA, and session continuity securely in a managed session
- Maintains reliable access with automated session refresh and change detection across locations
- Normalizes responses across patients, visits, appointments, and claims into consistent JSON objects
- Aligns with HIPAA-conscious access controls, scoped tokens, and audit logging for PHI
Use Experity with AI agents: Experity MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Experity modules, clinic count, and authentication model. - Supergood Generates and Validates Your API
We deliver a hardened, production-ready Experity adapter tailored to your clinic configuration. - Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Experity evolves.
Potential API Endpoints
Authentication
/authenticateAuthenticate to an Experity account and obtain a session token for downstream calls.
Patient Operations
/patientsList patient and registration records with filters for name, date of birth, and clinic location.
Clinical Operations
/visitsRetrieve visit charts and real-time queue entries with status, provider, and date-range filters.
Scheduling
/appointmentsPull appointments and digital bookings by clinic, provider, date range, and status.
Scheduling
/create_appointmentBook a new appointment or queue entry against an existing patient and clinic location.
Billing
/claimsRetrieve claims, coding, payments, and RCM status by payer, status, and date range.
Use Cases
Sync visit and queue data in real time
- Pull registrations, visit charts, and queue states into a central warehouse - Keep patient records in sync with downstream EHR, CRM, and occ-med systems - Monitor door-to-discharge flow across every clinic without portal logins
Automate billing and RCM reconciliation
- Pull claims, coding, and payment data for financial reporting - Match reimbursement against expected collections to surface revenue leakage - Route denied or stalled claims into staff workflows automatically
Connect clinical AI and documentation tools
- Feed visit context to ambient scribes and clinical AI tools Experity does not integrate with - Write structured outputs back into charting workflows - Keep documentation, coding, and billing aligned across systems
Centralize multi-clinic analytics
- Aggregate volume, wait-time, and revenue metrics across locations - Blend Experity data with lab, radiology, and marketing sources - Power operational dashboards without manual report exports
Technical Requirements
Authentication
Clinic credentials and MFA handled in a managed, encrypted session
Connectivity
Authenticated Experity workflows surfaced as a normalized REST API—no HL7/VPN interface project required
Response format
Normalized JSON across patient, visit, appointment, and claim objects
Rate limits
Adaptive throttling tuned to your clinics to avoid platform-side limits
Session management
Automatic session refresh, keep-alive, and re-authentication handling
Data freshness
On-demand pulls plus scheduled syncs for near-real-time queue and visit data
Security
Encrypted credential storage, scoped tokens, and HIPAA-conscious audit logging
Webhooks
Change-detection events for new visits, queue updates, and claim status changes
Latency
Typical reads in seconds; batch pulls sized to clinic volume
Throughput
Parallelized extraction across clinics and locations
Reliability
Managed retries, monitoring, and 24/7 failure alerting
Adaptation
Continuous updates as Experity ships UI and workflow changes
Frequently asked questions
No. Experity offers no public developer portal, self-serve keys, SDKs, or documented webhooks—only "authorized integration solutions, including limited API access" granted through an approval process, plus legacy HL7 interfaces over VPN. Supergood provides an unofficial API on top of Experity's authenticated workflows instead.
No. Supergood works with your existing Experity credentials and authenticated sessions, so you do not need to wait on Experity's curated partner program to connect to your own data.
Yes. Supergood's API surfaces visit and documentation context as structured JSON, so you can feed scribes and clinical AI tools—and write results back—even when a direct Experity integration is not available.
Supergood is built for regulated healthcare data: encrypted credential storage, scoped access tokens, and audit logging support HIPAA-aligned handling of PHI end to end.
Supergood continuously monitors the integration and automatically adapts to Experity UI and workflow changes, so your API contract stays stable while the underlying platform evolves.